Texas State Optical

Dr. Jonathan Brown took the time to explain to me and my husband what was going on with are eyes when we did are exam with TSO on Uvalde wonderful caring person, the customer service is also fabulous Kristen Mendoza she explained pricing and helped me pick my beautiful glasses I get compliments all the time and I let people know where I got them. SO THANK YOU EVERYONE AT T S O ON UVALDE FOR BEING SO CARING. WILLIAM AND BELINDA CARMONA

My initial impressions of the place was good because they accepted my insurance, carried a few Ray-​Ban frames, and the optometrist was a nice person and paid attention to my strong astigmatism.
A small disappointment was that browsing around for a nice pair of frames proved to be very cumbersome. Each frame is locked into it’s own individual bracket and requires a special key to release it before you can try it on. I normally try literally dozens because I’m very selective on something I’ll wear for over a year or two. I don’t blame them for having this system in place because of the bad area, but it makes it difficult to choose a good pair of glasses unless you already know what you want.
My major disappointment with this place was the staff. Since I have very bad astigmatism and sensitive vision, not every frame works for me so I asked two of their staff members (independently) if they accept full returns in case I couldn’t use them. Both said yes that they accept full refunds. I have even asked «Are you sure?» because even for me it sounds too good to be true. They both replied «Yes if you are not happy with the glasses we provide a full refund or allow you to choose another frame». I was really happy to hear this and proceeded with the purchase. After I paid, picked up the glasses and wore them for a few days, I would get these awful head aches. It normally takes me a day to get used to a pair of new glasses, but this was pretty bad. I went back and tried to get a refund and the two people I asked pretended like they knew nothing of a refund and accused me of lying. The old lady in the front said «I’ve been working here for over ten years and we never accepted refunds». I politely asked to see the manager however she only comes in during the week days. Since I had work I couldn’t see the manager.
Basically the only thing I’m left with is to choose another frame but I just don’t want to deal with them anymore. I couldn’t believe how unprofessional the staff was. I wish they admitted they made a mistake but instead they acted like I was trying to cheat the system.
Lesson well learned for me. Always read the fine print on their website and don’t always trust their staff.
You guys can keep my money but I’ll never return or recommend TSO to anyone.

Dr. Mann is great. He is very informative. Normally if my appointment is first thing in morning I get in and out. The other staff us very nice. They have remodeled, it Is nice.