Texas State Optical

I would not go here. The girl at the reception desk is very unfriendly and rude. She has a horrible attitude and I don’t even know why. As soon as I came in for my appointment, which I was 10 minutes late for she told me that since I’m late and I didn’t fill out the paperwork she can’t see me today. I looked at my watch and the sign that said «the doctor can not see you if you’re more than 15 minutes late for your appointment» and causally made sure she saw me look at the sign and told her «oh im only 10 minutes late» and just stood there waiting for my paperwork, knowing that what she really wished was for me to leave. After a while she reluctantly gave me the paperwork. The way she handled the situation was horrendous! I felt unwelcomed, like she didnt even want to deal with me because of how rudly she behaved with us. My brother has a learning disability and allergies so his eyes dry up very quickly which means he has a hard time keeping them open. During the exam my brother made a mistake by not looking at the balloon and he didn’t open his eyes wide enough and she immediately gave up telling us that she isn’t going to spend time dealing with this and if he can’t do it she isn’t going to go through with the exam. We ignored her knowing how much she hated this, and we felt like she really didn’t appreciate us or her job. We ended up even holding his eyes open, but she didn’t appreciate how much we were trying. No sympathy was given to us, and to be honest her behavior was so cold that I wonder how she keeps her body temperature at a healthy level. She did not try to keep it a secret that she would rather be at her desk on her phone. After about 10 minutes max she refused to spend any more time and I asked for the dr and she refused to let me see him saying that she’s been working here for 8 years and she knows what she’s doing and we’re doing it wrong. I repeatedly asked for the dr, she threatened to call the police. I ended up leaving with my brother and my father. I would dismiss this as this girl is just having a really bad day, but I’ve been to this location and dealt with this same girl before, and she was not any nicer than. This woman is killing this business and I refuse to go back to a place where I feel so unwanted. Her behavior is absolutely reprehensible and disgusting. The venom from her lips has killed my faith in this location. Absolutely never going back!

The staff and doctor were polite and professional. The only downside-​the office is DIRTY. The waiting room’s trash bin was over flowing with trash. The corner of the office had webs and bugs. The shelves were EXTREMELY dusty. The office is outdated. The examination room is really bad. The equipment is full of dust and the seat is torn. Not to mention the musty smell. Unfortunately, I will not return.

Worst place to go to ever, all they care about is money. Don’t waist your time here, these people are rude, ignorant and lazy.

Dr. Soli has been my eye doc for nearly twenty years, and I trust him 100%. He does a great job. He can do all of the same tests and screenings that Kelsey-​Seybold optometrists charge a huge amount of money for, so I only go to him at this point in time. He even treats glaucoma directly from his office.

Staff is pretty nice and so is the Doctor. Made my appointment a few days before and was pretty much in & our with my new pair of contacts. I will defiantly be back.