T-Mobile

I give this location 5 stars because the service was fast, friendly and accurate!!! After the trying day husband and I had with T-​Mobile and UPS COMBINED to get complete service here was awesome thanks to Mary she was great! !! It started a few days ago when my husband’s note 3 wouldn’t hold a charge so T-​Mobile shipped him a new one, however yesterday the guy didn’t come until after 6pm yesterday and we missed him. so we tracked the package. This afternoon he Spoke with UPS and agreed to pick it up. then he gets a text saying the package had attempted to be delivered at 9am. So we call tmobile who calls ups on 3 way and now the package is in Huntsville ready for pickup. .only problem is we live in houston. So finally they find the package and tell us we have until 7pm to pick it up in houston So we get in the car ready to go and a ups guy passes with a small box so we stop him and he has the Phone that causes all the trouble… relieved to get the package but. … the box is smashed open, and the phone inside was cracked we call T-​Mobile back… WE DON’T WANT THE PHONE ANYMORE WE JUST WANT AN UPGRADE But we can’t do that until we return the phone. SO we pack the box up best we can take to a ups drop box and head over to this store!!! Again THANKS YOU SO MUCH MARY YOU REALLY MADE OUR NIGHT!!!