Swiss Watch Company

When trying to purchase a Brietling watch from this company online, my bank rejected the transaction and the fraud department called to confirm that I was making this purchase. The fact that the company is in China led me to dig a little deeper and despite the reviews (many of which were probably paid for to layer the potential scam) I learned that the online company is brand new with the domain name being less that 23 days old! Buyer beware!!!

Was attended to by two very nice gentlemen that helped me replace a spring bar I’d lost on my watch. Will definitely be returning in the future.

I brought my Rolex to Swiss Watch Company to have the clasp tightened and was told that this could be done while I waited. Within less than five minutes the watch was back in my hands with a sizable new indention and scratch in the clasp. I inquired about the scratch and the woman attending to us hastely removed my watch, and ignoring the safety she broke one of the links in the process of removing it from my wrist. To add to my disappointment I was told that I would have to take it to a jewler for repair as they do not have the necessary equipment to repair it. Well, we have just left our jeweler and the link will have to be molded as this is a vintage piece. Needless to say, we will not be returning to the Swiss Watch Company.

Excellent personable service! Today I brought in my Luminox chronograph to have the rubber strap replaced, which he had in stock for $ 45. It took 5 maybe 10 minutes to replace. Before that, I had the battery changed out in April and that took a mere 10 minutes for $ 20 – 25. He has the largest in stock of Luminox watches in Houston. Several places I’ve been to won’t change the strap because they are not equipped, but sell Luminox, like Dillard’s and Allen Edmonds. One other jeweler (down the road from this one) told me it would have to be ordered, but sells Luminox.

I bought a Breitling 7 years ago and didn’t know how to take care of it properly. When it broke, Swiss Watch Co fixed it up like new for a very reasonable price. Even replaced the battery in my Tissot for free. I’ll be coming back in a couple of years for my Breitling maintenance.

George thank you for such great service! Now I see why my husband always comes back to you and refers all his friends to you! You truly try your best to make everyone happy with their purchase! Thank you for working with us and making our 6 year anniversary truly spectacular! Im just in love with my awesome watch and unique earrings that are one of a kind!!! See you soon to complete my set!

NO INTEGRITY
Yesterday I went to Swiss Watch Company at 10:30 am to look at a pre-​owned watch that I had seen online. Joseph originally helped me. After seeing the watch I told George Cronfel, the owner, and Joseph that I wanted to go to a couple of other shops to see other watches I had seen online.
I returned less than an hour later after realizing that I wanted to purchase the watch at Swiss Watch. I took in a high end watch that had been given to me (but was not my style) and asked about trading it in against the new watch. George gave me a ball park price of $ 1000 but said he would have to talk to another watch broker to confirm the price I left with my original watch and George was going to call me after he talked to the other dealer and I considered taking it somewhere else to get a trade-​in price.
We went to run some errands and when we were eating lunch George called at 1:11pm to see where we stood on the watch. I told him that I was waiting on him to get back to me with his price for my trade-​in. Ten minutes later Joseph called to say that the offer of $ 1000 was still good for the watch that I had wanted to trade-​in. I told him we had another couple of errands to run and then would head back out Westheimer.
At 2:11 pm I called and talked to Susan, George’s wife (who had not been in the shop in the morning), and told her we were headed that way. When we arrived shortly after 3pm we were greeted by Susan. She immediately opened the box of the watch that I was trading in and said «I have to talk to him, he is way over paying for this watch» and then she stepped into the small back room. The shop is very small and everything that is said can be heard. We heard her tell George that he couldn’t pay $ 1000 trade-​in for my watch as it wasn’t worth more than $ 700. When Susan had walked in the back room I noticed that they already had on the counter the watch that I was buying in a box and had written up an invoice for the purchase price minus the $ 1000 trade-​in for my original watch and had even calculated the tax and had a final amount due.
George came out of the back room and then told me he couldn’t pay me $ 1000 for my watch but could only pay me $ 700. I told him that that was no way to do business, that we had had several conversations, I had been there three times, and he had my cell phone number if he had changed his mind.
Personally, I think George lacks integrity if he isn’t willing to stand behind the original deal. He came up with the $ 1000 trade-​in price, NOT me! George knew that I was very upset because I had driven to his shop three times in one day and talked to him and his staff multiple times only to have him change the price at the last minute. He kept saying he wanted to compensate me and I replied the only acceptable compensation would be the original deal. However, George refused to proceed with the original deal insisting that he would be losing money on it. I do not believe that for a second. I really don’t know how he thought he was going to compensate me, he was just making empty efforts in order to placate me. It obviously did not work.
I can say without a doubt that I will never return to the Swiss Watch Company as they do not conduct business with my standards. I urge anyone reading this to forgo doing business with them. I have already warned all my friends and acquaintances against doing business with the Swiss Watch Company as it will only result in time wasted.