Smashburger

I have to admit, I forgot the name «Smash» so when I ordered a grilled chicken sandwich, I was surprised by the flattened chicken breast. I was expecting something more substantial. In truth, the breast was large enough that I could fold it over to make a «double» and fit inside the bun. I’m not sure if I’m suggesting a large chicken breast or a small bun.
The sandwich came with lettuce, tomato, onion & pickles and had good flavor. My real disappointment was in the fries. Luke warm, limp… no crisp. Not what I would expect from a popular burger chain.
At $ 11 for a sandwich, fries & drink … I expected more.

Very good burgers… I hate that they don’t have combo meals so you have to buy the burger, fries and drink separately which could get very pricey depending on what you want. Other than that, the place is very clean, updated and the guy that helped us was very nice and helpful.

So my girlfriend is in town, we are just having a wonderful weekend, and as for lunch, I was craving a burger… so I decide to give smash burger a try, It’s both our first time and Let’s just say, I would never come back to this location or even a Smash Burger again… Let’s just say this place is all hype! You think the name is unique and cool and that you’ll actually get a pretty good burger… that is from what is actually happening… The place was really slow, no one was there, besides one person who was there for a to go order. Robbie who took our order was so not enthusiastic at all, and you could tell he did not want to be there… he didn’t even ask us if we’ve been here before or if there were any promotions or specials going on… just a monotone voice and poor body language throughout our interaction… to make things even WORSE! The other girl working there, which I couldn’t get a name, was just on her phone and could also care less to be there as well. So when my girlfriend asked to not have any of their «smash sauce» or lame sauce in my honest opinion to be excluded on her burger, the girl there gave an attitude and we can over hear her saying in the lines of «we put the sauce in all our burgers, but whatever» So when get our order… let’s just say the pictures DO NOT MATCH the actual burger! The patty was tasteless, not juicy at all, the burger buns looks pathetic and were your generic buns even though they tout that they’re different, and then comes the fried onion rings which barely existed there on their «SIN CITY BURGER» (worse burger ever). Also the Bacon that’s on the burger looked absolutely ridiculously small and was not CRISPY at ALL, It’s like their idea of Bacon was a style you would cook Canadian Bacon, extra chewy, I had a hard time enjoying the burger, you’re better getting artificial bacon bites and putting them on the burger. Overall you would think the customer service or the food would make the experience memorable or enjoyable, none of that was the case. You’re better off making a burger from scratch and saving yourself the disappointment you get from their rendition of a burger. Who knows maybe we went on a bad day, but I know for sure that my girlfriend and I would likely never come back or recommend going to a smash burger.
But if you like an underwhelming experience, be deceived by pictures compared to the actual reality of the product and you want to interact with a kiosk like experience but with people this is the place for you.
Smash Burger??? More like SHAM Burger!

My boyfriend wanted to try this place so we came to try it out. First thing I notice is the most unenthusiastic staff. Robbie took our order and any excitement we had to try a new place went right out the window. He spoke in monotone voice and when I asked «How well do you cook the burgers?» He looked at me with this blank stare. I had to explain to him. «Medium well, well done?» To which he responded «oh well done.» Kind of sad that I had to explain that to him. Now, on to the disappointing food. My boyfriend got the sin city burger. Don’t be deceived by the picture in the ads. The burger was small, the bacon was barely cooked and was a major disappointment for my boyfriend. I got the original smash burger. When I asked to have my regular burger without smash sauce the girl working there said, «we usually put it on the burger but whatever» then when a few other customers would come in she was just chillin’ on her phone. The burgers themselves had no flavor or seasoning. Only semi good thing was the fries. Overall, bad employees, shitty food, and the music sucks. I wouldn’t come back here even if I was paid. Whoever owns this restaurant really needs to step it up.

This smash burger truly tastes great but they are very expensive. And can be really healthy with their French fries.

Been to this location before with no complaints, but today I was shocked at the upkeep and service. It was a Wednesday right before 8pm I was dining in. When I arrived I had to wait at least 5 mins to place my order. The young lady told me she would be with me in a minute. I was the only person ordering. While waiting another employee came to the register to print something out and then disappeared. Still waiting. I ordered and headed to the restroom to wash my hands and it was in bad shape. The soda machine area was messy (I’m being nice by using «messy» so you can only imagine.) The ice machine could use some serious cleaning. You could tell the floors had not been swept, and tables had not been cleared. My table had no napkins, after asking for some politely, they were brought to me to which I thanked the young lady and there was no response. By 8:30 the clearing of tables began and stools were propped on tables to prepare for closing. Customers were still coming in to dine. It was certainly difficult to enjoy my food in such a dirty environment. Hopefully management reads this and corrects whatever is causing this in the evenings.

I really like this specific location. They don’t make my burgers messy like other smash locations. I love the mushroom and Swiss burger, it just melts in my mouth. Smash fries is a must, thinner than regular fries, I like the sweet potato fries as well. Never had a problem here.

I’ve been wanting to try this place for a while now and I wouldn’t say I’m too excited about it anymore. I tried the mushroom and Swiss with truffle sauce and it was just okay… The Rosemary fries were definitely interesting but weren’t particularly great. And I definitely agree about the fries being overly greasy… Also we went at around 8 45 when the place closes at 10 and the chairs were already up on the tables like the place had closed already so I didn’t understand that… Average experience overall. I don’t think I’ll be rushing back!

I wanted to eat here I really did … I love smash burger as a rule, but this location has been disappointing 2 times now, so I doubt I’ll be back to this one. The ice machine looks as though I could catch something, the manager said it was just stained from bleach water. The food was ok, burger was luke warm and bun was cold, lettuce was brown and slimy on the end, so I skipped the lettuce. Not sending food back and never touched my drink… As I can only imagine what the actual ice is sitting in. Plenty of other places to get a burger without fear of illness.

I really do love Smashburger, and I come to this location fairly often. The staff has always been friendly, and the food is just fine. But beginning the closing procedures before 9 when the store is open until 10? This happens on a regular basis and it just serves to run off customers. Perhaps that’s the plan? A very unwelcoming atmosphere.

Smashburger; where you pay $ 12 for a burger you can get at Wendys for $ 7. Impolite staff, served the wrong food, and sub-​par food. But never send your food back. Just a golden rule. Skip the expense and inconvenience. Hit the drive thru at Jack in The Box next door.

We had heard so much about the famous Smashfries that we wanted to go and check it out. Needless to say, disappointment.
The staff were very friendly and accomodative, but the burgers were ok at best.
Wouldn’t be going back to Smashburger unless I’m in a pickle and absolutely need food.

Good burgers!
Good parmesana fries!
And really good vanilla shakes!!!
This place rocks!

I wanted to go to here for the first time, but they weren’t open at 10:00am (like what it states on the door).
I stood outside but it was too cold, so we just went to another restaurant.
.

It’s just a step above fast food burgers. I expected more. I didnt care for the price to much either. I guess it’s my fault going here since it’s a chain.
Fries were really good though.

Came here just out of boredom. Was happily surprised. Decent burger, kids eat free on Monday so the albatross got off easy. Great fries too, everything is ala carte. It’s not going to win any points for interior design but the food is good.

From: ChefDan the FlavorKing
THIS IS THE THIRD BEST BURGER IN HOUSTON, right after Lankford Market… then Christian’s Tailgate on I-​10.
VERY juicy and flavorful. Not sure how they do that if they smash it. Robert Irvine would crap English muffins if you suggested to him this is a good idea.
Item to get: Avocado Club or the Spicy Jalapeño Baja burger! Scrape the jalapenos if not a fan of «hot». The juice will drip into the basket, similar to the really old Wendy’s commercials.
Their string fries… ahhhh not so much. Bewildered as to why people keep rating them highly.
A MUST GO!

I’ve been here before with my nephew who loves Smashburger, however today I was around the area and craved a burger.
I really liked the fact that the girl was very accommodating when I asked her to do the «bbq, bacon & cheddar» with no bread, since I’m on a diet.
Overall, really good and my cheat food were the sweet potato fries and they were delish!
The only thing I noticed is that tables were dirty and so was the sitting area, so I cleaned my own.

Delicious and quick!
Unfortunately I don’t have IN AND OUT or Habit here in Houston so we have been looking for a solid replacement to get our burger on…
This place is very tasty! I love the choice of Artisan buns and fresh ingredients. I ordered the smash burger with out a bun for my first visit and the smash fries. Super good but I was starving after, I think because the patties are so thin.
This time I ordered
Smash big with grilled onions and one more slice of cheese on a multi-​grain bun. Much more filling I feel like I’m going to pop.
Smash fries-​stupid good!!! I love the Rosemary and garlic with the Olive oil!
Customer service was fantastic, we will be back!

Got a coupon! Great burgers (a little on the greasy side… but what good burger isn’t?)
I hate Eldridge traffic, but I’ll take a hit on traffic to come to this place!
The burgers here are smashing!