Sewell Collision Center

I called ahead of time, and I was told to bring in my car. Wife met me there with a sick child. When I got there they said they wouldn’t fix it because they were too busy.

If this review was based on how nice and professional everyone was that I dealt with it would be 5 stars, however, I can’t give that based on overall performance. I just picked my car up yesterday and they had to do quite a bit of major work on it (ie. alignment and suspension) and I am very pleased with how it is driving. I am happy and appreciative they did everything right, however, it has been there since Thanksgiving (3 days short of 2 months) and it just got ridiculous to me how long the car was taking and how many times I was told it would be ready and kept being pushed back. I had been being told it was close to finished since before Jan. 1. For it taking as long as it did I was also displeased to find when I picked it up that a compartment in my dash was broken. I showed it to Allen, the key contact in charge of my car and his answer was basically to deal with it or keep it there for God knows how much longer for them to get into the entire dash and see what was causing it. I opted just to take it and I’ll have my mechanic look at it the next time I go for an oil change, I just couldn’t believe that after my car had been sitting there for 2 months something so small and simple like that was still broken. Lastly and SUPRISINGLY because I do not believe it is the Sewell way but I had a pair of Kate Spade sunglasses that were taken. My sunglass case was still in my center console but my sunglasses were missing from it. I’m not sure why anyone got in my center console at all but things were definitely moved around in it and absolutely zero work was done to my back seat or anything but things were moved from my back seat to the trunk and things in my trunk were re-​arranged. Again, all work was in the front undercarriage so I’m not sure why any of this inside was tampered with. I would use them again God forbid something else happened to my car and I would definitely go through Allen again because the major work seems (so far) to have been done properly, but I will make sure to remove all belongings and prepare myself to not have my car for a long time.

No one wants to have body work done on their car, but if you have to you want a reputable, competent body shop. Recently, when a teenager rear ended my new car and did minor damage, I wanted to go somewhere I knew would do good work. The other party decided to pay for the repairs in cash and this is where it got a little complicated.
The people at the Sewell collision center, especially the receptionist Adrienne, were very helpful. They emailed the estimate to the other party, arranged for her to make payment directly to the body shop, arranged a rental car to be dropped off at the facility, and even incorporated the cost of the rental into their estimate so the other party only had to pay them and not Hertz. I really didn’t know that a collision center would go to those extra lengths; it was extremely helpful. The other party only had to make one payment, all to Sewell Collision Center, and they received a an itemized receipt from Sewell.
Sewell Collision Center finished the repairs one day ahead of their estimate. They emailed and texted me each step of the way to let me know the progress. The repairs were perfect as I expected.
The only thing I would change is the responsiveness of my actual contact person. When I would call or send an email, I did not hear back the same day. When I did reach him, he was informative and very polite, but I still felt that a return email and/​or phone call was appropriate when I had left a message.
I would definitely use Sewell Collision Center again, but hopefully I won’t have to.