Sears Portrait Studio

I would have put NEGATIVE stars if i could! I went for the first time to Sears Portrait Studio on Sept 24, 2012 for our first family portrait! To say I am completely frustrated and unhappy is the least!!! I have been dealt problems after problems since I’ve stepped into this portrait studio. We had an inexperienced photographer take pics that were not centered and head/​feet were cut off. We spent two hours painstakingly deciding on pics as her lack of picture taking skills left us with little to no good pics to choose. We got a package that included 24 8×10, 3 10×13 collages. We also got a coupon for a free 20×20 framed and mounted & we purchased the CD of the entire session for a grand total of $ 227.31. Two weeks after, I was told that pics were ready. I came to pick them up only to then find out the 20×20 was not framed & mounted as it should, no 10×13 were ordered (instead they came as 8×10), and i had to send back half of the 8×10s because of the poor quality of the color/​bent pictures/​green edges!!! I had to return on a second occasion, and I asked prior to coming if the 20×20 framed & mounted pic was there and I was told yes! Surprise surprise, IT WAS NOT!!! not to mention the 10×13 were not there either! Then I was told, because I have had to come in twice already, they will just ship them out to me when they arrive! Almost a month later, I get a phone call to come in to pick up the 20×20!!! what is going on? After 2 phone calls to the store, 2 phone calls having to leave a message to the District Manager, Melanie Williams, 3 phone calls to Sears Customer Service line, and 1 phone call to Sears Portrait Studio Customer line. Here i am, STILL waiting for Melanie, the District Manager to call me back! She attempted to call once while my husband was working and could not pick up and she did not leave a message!!! We have been put through frustration after frustration! A photo session that was to capture my daughter and our family to keepsake of our family has turned into an utter disaster!!! NEVER EVER EVER go to Sears portrait studio!!! LIKE EVER!!!