Primeway Federal Credit Union

One of the worst credit union /​bank I have ever been to. Poor communication. I only ended up with prime way due to a car loan. Don’t go through them for anything. They have hidden fees, do not tell you anything about your account. I had a issue on my account since October and did not hear about it until today in March. After coming in to inquire about seeing a «fee» on my account. The employees are not helpful either. Stay away.

This place is the worst. Their mode de operandi is to hold your check, then get you for overdraft. I deposited a $ 128 check drawn on a Bank of America account and they held it for 12 days! 12 days! Only way to get anything done is to talk to a branch manager according to member services. Oh, but try finding or getting them to connect you to a branch manager! NEVER. I am stuck here for the moment because of direct deposit and auto-​bill pay and such but don’t mess up like I did. «DO NOT OPEN AN ACCOUNT HERE!» There are plenty of other Credit Unions that actually care about their members.
There customer service rep actually said «If you would have read the fine print in our mobile banking app acceptance form, it says we can hold the check for a long time.»
Don’t give your money to this place.

The physical location of this place is excellent and the provide an excellent service to their customers. They have never done wrong by me and are always prompt with their wait times. Plus they are courteous.

Worst credit union experience ever. As another poster commented, the customer service is rude, disrespectful and nonexistent. And if you’re looking for convenient, modern financial service tools — you won’t get them at this «credit union.» I recently attempted to use its «bill pay» function. It kept more than $ 3,000 tied up in limbo for six days — and even worse, the representatives all the way up to the CFO and CEO couldn’t answer why the funds had not been transferred.
WORST CREDIT UNION EVER.

This credit union has the worst customer service. I mail my deposits in, and they always deposit the checks in the wrong account. This consistently causes my car payment to bounce. I put clear instructions on the check, and a note on the teller system has been placed on my account. However, the tellers still deposit my checks into the wrong account. I asked them to send my payment to credit union that holds my auto loan — the least they can do to rectify all of their mistakes — they refused. They wanted me to go into the branch and make that payment. I am mailing my deposits because I don’t have time to go into the branch! They are complete morons!

Despite the fact that Primeway’s employees are great, customer service there is usually DEPLORABLE because they are always so understaffed, and what employees they do have on duty are spread EXTREMELY thin. It’s not unusual to go into a branch and have to wait in line FOREVER while the one or two tellers on duty service loans, open new accounts and close others, research disputed transactions, handle the drive-​thru, and everything else under the sun. It wouldn’t surprise me if they were relegated to janitorial duties as well. Often, that second teller is only there because he/​she is actually the branch manager. Calling the customer service line is also something to DREAD. You will be waiting in queue for a LONG, LONG time whenever you call. It’s not unusual to be cut off while waiting for a human to answer. They probably have only one or two people handling all the calls that come through. I give them two stars because every employee I’ve ever encountered has been genuinely friendly and truly helpful. They are conveniently located, and some of the branches offer shared branching.

Terrible customer service and outdated online banking website functions. Do yourself a favor– CHOOSE ANOTHER CREDIT UNION that is operating in the 21^st century.

I’m a member of an affiliated bank, but I still love this credit union. Since the nearest U.S. Bank branch is located about 100 miles away, I asked them to recommend a local bank to conduct business with so that I can maintain activity on my account. This location was recommended and I haven’t been disappointed yet.
This location is small, but the customer service is great. I often come during lunchtime (between the hours of 12 p.m. and 2 p.m.), and there is usually only two or three people in line, if that. The tellers are patient and attentive, and will have you on your way in no time. The first time I came here, it was to deposit an insurance check from an auto accident. Since I’m not a primary member, I needed to fill out a different form, which wasn’t a problem. There is usually an additional wait time when banking with an affiliate, but the check cleared in less than 48 hours.
There is a drive-​thru ATM, which is convenient for grabbing cash during non-​business hours. And perfect for me when I’m lounging in the Heights area.

Nice staff but small location! Very busy and if you don’t like small spaces with a lot of people try another branch. Waited about 10 min for service. Fun security guard but long wait.

One of the worst customer service experiences I had. When I tried to make a wire transfer I was told that only the branch manager was allowed to do it. However, she was out for the day (at 12:30 pm!). The next day I came just to learn the branch manager was this time on lunch break. So, I returned an hour later just to learn that she did not know how to do it after 45 min of trying.
Based upon this kind of experience I closed my account. However, not even that step was easy with this bank. Based upon the prior experiences I asked to get a confirmation of closing my account. The first customer service representative told me that they cannot do that but she would give me a call to confirm by phone receipt of my written closing request but refused to send me anything in writing. I called again to speak to another representative and she was quite nice telling me she would send it to me by e-​mail. However, she never did.
I changed to Wells Fargo and so far have had only great customer experiences.
Bottom line, I should have never opened an account with Primeway FCU (still waiting for confirmation of my closed account), and recommend to anybody not to do the same mistake.

I have two credit unions to separate my income from two jobs. Prime way is my secondary account and I have had nothing but trouble with them. They are always rude, no matter who you speak with!!! I was charged 3 NSF and I still cant figure out why!!! My auto pay was coming from the wrong account for my capital one cards, not sure how I messed that up. They didn’t cover any funds and yet I got charged a fee. The first time it happened, there was plenty of money but according to them they don’t pull from the savings for debits. I was told that my overdraft protection would pull from savings, which is where I keep the bulk of my money. I went to close the account to avoid this drama and she laughed at me and said «ok great thanks»

This is a good credit union with personalized service. They’ve provided me with everything I’ve needed. I want to give five stars. However, the phone customer service is terrible. There is a very long wait (upwards to an hour) every time I call. Unacceptable.
I spoke to a representative about the long hold time and they said they were aware of the issue and were working on a resolution. When it is fixed, I’ll give five stars.

Love that I can email my loan officer. Get loan dox emailed or faxed back and then drop dox at any location. Primeway Fcu makes banking convenient and fast! Also appreciate getting the heads up email any time they are taking system down. I’m happy with my credit union