Petco

Best experience I have had with my puppy and bath time! They were absolutely awesome with him (even tho he hates the kennel)! He has a lot of allergies and they have the oatmeal shampoo and it worked wonders for Loki! The groomers were super kind and the staff at check out even gave him treats! I will be back! Thank you thank you!

If I have to visit this PetCo, I know I’m in for a lot of waiting. Either waiting to happen upon an employee so I can ask questions and get help, or wait at the register to be rung up. This store has such an unstable amount of foot traffic that it sometimes seems understaffed, and other times seems overstaffed.
It’s a very clean building, and I have come to understand from some of the employees here that the store recently underwent a renovation — it does shine though, and the shelves are organized intelligently with plenty of room for me to take my dog and walk around. However, it’s rather untidy and I almost always have a price issue because items were out of place.
The groomers are honestly the saving grace, and the only reason I didn’t give two stars. The groomers are always really friendly, happy to answer my nagging and endless questions, and always offer me good advice on products to purchase to keep Frankie happy, healthy, and clean. It’s also within walking distance of home, so I have to be biased on that end. Overall, it’s not a store to right home about, but it will get the job done if you are in need of supplies.

Terrible location… they have no employees!!! There was one employee working the register and she tries to point what isle the cat diffusers were on. They weren’t there so I gave up and left. Hire some help or close down!

I shop here for dog food only because it’s close to my house. Customer service is non existent. Employees rarely make eye contact or ask if I need assistance and forget a speedy checkout…1 cashier means a painful wait and usually there is a long line of disgruntled customers. The store is messy, merchandise piled high on the registers. If the employees don’t care about customer service or a clean, orderly store… I really wonder how they care for the poor animals that are in the store. Terrible Petco — needs major attention!!!

I decided to switch up my pup’s food from Hill’s Science Diet to Nutro Grain-​Free. Of course, these are all a little pricier, but that’s no problem. The one I grabbed happened to be on the shelf with a $ 42 price tag. But when I got to the register, it rang up at 53.99. Not trying to be cheap, but that’s a 25% increase in price. The cashier’s quick response was «it must’ve been placed in the wrong spot.»

Horrible. Pitiful. Annoying.
Just some simple words to describe stopping at this ridiculous location.
Easily the last 3 – 4 times I’ve been (simply out of time constraints) that I’ve been here, there either wasn’t an employee ANYWHERE the store (seemingly) MUCH less someone at the front of the store… you know by the cash registers?
Maybe protect the cash in them?
Or stop someone from running off with some hamsters, or a ferret, or an aquarium, or… etcétera…etcétera.
Whenever there is a person up front, there is only one, EVER, and there are other irritated customers wondering around, perplexed at the shoddy service. The poor souls wondering if they’ll get to see their families and pets, after a long day on the grinder.
Good grief already what in the tarnation is wrong with the management? Is there even a manager?
Well I for one don’t have 15 – 20 minutes to purchase a silly bag of cat food. Ya know? I’ll take my business to the other pet store down the road, which actually has a designated cashier to ring up… well… anything.
Hope this wasn’t too scathing, but this particular location is lame-​o.
Don’t waste your time.
Peace out.
:-) :-) :-) :-) :-) :-) :-) :-)

If you love pets then you will love Petco. The best thing about this store is that they always have discounts and coupons, especially if you have a rewards card. Who doesn’t like to save money? Also, there is everything you could think of for your pet right inside of this store. I have a cat, so I don’t get to take advantage of bringing my pet to the store, but if you have a dog then you will love it. If you bring your dog make sure he’s on a leash. There are treats for your pet, and they will also bathe and groom your pet as well. The staff is very friendly, and I haven’t see a pet that didn’t like one of the staff members. For this to be a pet store, it is very clean. There are always working going around making sure the isles are clear and the pet treats are swept up from the floor.
For your pet, there is a variety of food, toys, clothes, beds, and anything else you think your pet will want. They also sell pets so if you’re looking a low maintenance pet, like a fish, this is where you need to be. The parking lot is shared with other stores like DSW and Academy, but since Petco is in the corner, have parking spaces directly in the front of the store or on the side of the store. There is always plenty of parking, so you won’t have to fight for a spot.
Overall, I love this store and I will continue to shop here for my pet’s needs.

This store had a re-​grand opening last week and I never been to a very unfriendly grand opening, everyone seem to be very busy to help.
Also this must be the only Petco that doesn’t carry Salt Water Fish

Worst petco in earth i swear it’really dirty, smells so bad the fishes look like they are dying :-(

Never again… if I could give them no star I would… Don’t waste your time.

Generally I bring my dog to Petco because she sheds like crazy when her hair gets too long. I brought her back in September and everything went well. Her hair was short like I wanted but there were some patchy bald spots but she’s old so maybe that’s just the way her hair grows. (that’s not what the review is mostly about)
Anyways, about 3 weeks ago someone called me and said they were having a special on Feb 4^th with a half off grooming sale. They asked if I wanted to bring my dog in and of course I said yes. I was going to try to take her over the weekend but I could wait a couple more days.
So I showed up at 8:30 (the grooming salon opens at 8 but the store opens at 9 yet no dogs were being groomed in the grooming salon that early) and had to bang on the door till some guy opened it. I went to the tiny grooming area and said hello to the woman (again…no dogs being groomed despite being ‘open’).
The woman asked if I had my dog’s rabies vaccine information and I don’t. I haven’t been able to take her to the vet yet (my vet is an hour away). The lady said they can’t groom her without it and she offered to call my vet but again, I haven’t been able to take her in. The lady said I could take her to the vet, get the shots, wait 2 days and then come back. I asked if I would still get the discount and she said no.
Why didn’t the lady who originally called with the offer say something about this in the first place? She must have had my dog’s info handy to make the phone call… I wasted nearly an hour on a Wednesday morning and was late to work. Thanks

Staff is nice– store is impeccable. However, its a small store (limited selection) and the prices are high

Not my favorite place to shop for pet supplies, but as it is close to home I have gone here about 4 – 5 times and have left with the same impression. Sloppy.
I am an animal lover so I love buying fun things, good food and new options for my pets so it really bothers me that a store like this is not very clean and doesn’t smell as good as it should. Granted, animals live there and kitty litter boxes and possible accidents happen, but it smells like these accidents have happened a lot here and might not have been cleaned up too quickly. This breaks my heart because there are little souls in there who need our help and deserve the best, and I wonder if they are getting taken care of well.
As for the other impressions — the store seems cluttered and not well organized. I ran into a «manager» a couple of months back who said that he was sent there to fix what prior management didn’t do right. However, I have seen no real change since then. Supplies that should be side by side are in different areas of the store, shelves are over-​loaded with their items thrown haphazardly around and there doesn’t seem to be any real order in the store.
Location is important to me, but I must admit that I had continued to visit this store to ensure that it continued to see money coming in the door for the little animals who are hoping to find a home. However, it has become too sad to keep coming in so I go elsewhere and instead donate to the Company’s adoption site whenever I can.
As a side note, and yes it is a personal opinion — please spay and neuter your pets in order to avoid little homeless babies who end up in places like this.

Normally I take my chihuahua to her vet to get her nails trimmed. Vet hours aren’t the most convenient so I decided to try the grooming salon here. It’s just nails right? I could wait with her during the process, which is a must for me.
The grooming room is extremely tiny and also houses the check in area. I gave my information to the associate over the continuous barking of a dog tied up to one of the table legs. The guy takes my dog and looks around for the proper tools. After asking another associate where he could get some tools, he hands my dog back to me and goes out to the store to find the tools. I’m looking around at the piles and piles of dog fur all over the place and start to get even more nervous. Then they bring out a huge German Shepherd and tie him up with the other still barking dog. Really– you think that was a smart move to bring a huge dog out of the back with another barking dog and my tiny chihuahua? The room is the size of a closet.
No way. I took my dog and ran. «It’s just nails»? No way would I even let them cut her nails.

Do the people at this Petco ever clean the ferret cages? Poop everywhere. That was right near the entrance so I was ready to leave right after I walked in.

This place has all your basic pet needs and multiple selections of many items. that makes it nice to have a choice.
The cat food selection is really quite large and I like the toy section too.
For those who like to dress up their pets there is an interesting selection to choose from.
Plenty of cat boxes and litter selections so that is good too.
Easy to get in and out and plenty of parking.

The interior lighting is a little dim making it seem old and dingy. Surprisingly they have a great selection of small animal pet supplies. Definitely better than Petsmart. I was mainly impressed with the variety of rabbit food that they offered. Petco even offered pellets formulated for young rabbits (which I have). Prices though are slightly more than Petsmart but only a dollar more on average.

My first time and last. I took my mini schnauzer today for grooming — bath and de-​mat, no shave. Erica did the «grooming» and did a horrible job. I picked up my dog and she was very skittish, nervous, and uncomfortable. It was only when I got her home that I realized Erica didn’t de-​mat her at all! Her legs, under her chin, and chest were a mess and still matted! Plus, she shaved her stomach area, and a terrible job at that, and left her irritated and red marks on her. She was in such pain, everytime I touched her legs, she flinched. She got a fever after getting home.
The staff, groomers were unprofessional, lazy, inconsiderate, careless, and abusive. I will never take my pet there again and will inform everyone I know not to do so, as well. It’s disgusting. They should not be in the grooming business.

Service good, though some prices are better at Pet Stop

We came to Petco just browsing, trying to plan a fish tank, and that’s when we met Francois. He was knowledgable, Kind, and extremely helpful. He offered to test our water and even gave us advice on what fish can and cannot live together. He gave me sound advice on the products I should get and he was actually trying to SAVE me money, instead of «upselling» like a normal salesperson would be encouraged to do. I will be coming back to this Petco specifically because of the great, friendly service here.