Neptune Society

Our family would NEVER recommend these people to anyone! Their customer service is HORRIBLE! After my father passed away, and we called them to come and pick up his body… we NEVER heard from them… we had to call them the next day! In fact any and all communication over 3 WEEKS, was we ALWAYS called them, they NEVER once called us!!! Also to take 3 weeks before you can have a funeral because of all their excuses is UNFORGIVABLE!!! Now the funeral has come and gone & we’ll still waiting to hear from them on helping us with the burial. However, I’m sure if I want to know an update I will have to call them!!! NO FAMILY SHOULD HAVE TO GO THROUGH ALL THIS ESPECIALLY WAITING 3 WEEKS TO BURY YOUR LOVED ONE!!! My mother has also already paid them to take care of her when the time come, but it will be a cold day in hell before we will use them!!! It doesn’t even bother me to know that we’ll have to pay someone else because I never want to have anything to do with this company again!!! How sad it that! And no my grieving is not playing a part in this review because we are so upset over how they handle everything we really are just now starting that process because we we’re too busy doing their job!!!
.

This company is terrible, insensitive, keep sending this info to older people, upsetting them and they are told not to do so, they ignore it and keep doing it again and again.
Company like that shouldn’t be in this type of business or in any. I would never would use company which doesn’t understand that NO means NO. Somebody already file this complain, but seems like nothing changed