Navin Subramanian, MD

NO. NO. AND NO.
Believe me when I say I REGRET my decision in coming to this hospital for my back injury. I initially came here because of a lumbar herniated disc injury that I’ve been dealing with for the past couple of months. I selected this specific facility based upon the list of providers given to me by my health insurance. I thought I was coming here so that I can be on my road to recovery and to receive treatment options. Little did I know they were just going to make matters worse!
I came here specifically to see Dr. Subramanian because on their website it states that he specializes in cervical and lumbar herniated discs. When I initially made the appointment, the receptionist asked me what the reason for the appointment was for. I told her I have a lumbar herniated disc injury. She then asks me if that is for my knee. ARE. YOU. KIDDING. ME??? That should have been a red flag already but I continued with the appointment anyway.
Upon arriving the day of my appointment, I was greeted by a friendly staff member in the main lobby who directed me to Dr. Subramanian’s office. I will say this, the hospital is very nice. They even have complementary valet service. When I got to Dr. Subramanian’s office, I signed in and was given standard paperwork to fill out. I returned back to the front desk to return the paperwork. This is the part that INFURIATES me. The receptionist literally told me to wait because she was in the middle of taking a Girl Scout cookie order that was really important. More important than the needs of your patients? You’re joking me, right? I stood there for two whole minutes while I watched her text on her phone and converse with her other coworkers about the cookie order. WHAT THE F***! These front desk ladies clearly lack the customer service skills that you should expect to see in a hospital setting. The staff manager should seriously reconsider training these ladies again to remind them that patients are more important than Girl Scout cookies.
After a series of X-​rays, a physician assistant came to my room only to tell me information that I already knew about my injury. He told me that I needed to get an MRI done and that he will prescribe me topical pain cream to use and that a follow up appointment will be needed to further asses my injury. Again, something I already knew. Taking X-​rays seems to be a standard requirement. However, I opted out of it knowing that I needed an MRI, not X-​rays. What seemed to be the end of the visit, I realized not once did Dr. Subramanian come to speak with me at all.
I checked out with another staff member there. He gave me a list of places that I can get an MRI done based upon the location that I live in. I told him that I already have a location of my own in mind that was not on their list and he said that was fine. I gave him the number to that office and he said he will be faxing the doctors order to them. He then said the topical pain cream prescription will be sent to the pharmacy location that I listed on the patient forms I filled out earlier and that the pharmacy will be calling me when it is ready. I left thinking everything was done and going to be taken care of. Little did I know, this was the exact opposite.
My appointment was on a Thursday, it is now Monday and I called the facility where I should be getting my MRI done. They have yet to receive any doctors order from Dr. Subramanian’s office. The pharmacy never called me so I called them and guess what? No prescription was ever sent to them what so ever. I tried contacting Dr. Subramanian’s office but just my luck, they’re closed today. I left two voice messages with no one calling me back. The customer service at this hospital is nonexistent. No one seems to know anything and everyone seems incompetent when asked a question. Unfortunately, I am stuck here because I don’t want my $ 75 co-​pay to go down the drain. Once I get to the bottom of this and have everything sorted out, believe me when I say I WILL NEVER COME BACK! Nor will I ever refer any patients to these imbeciles!
They lack any kind of consideration for their patients. I don’t care how nice and extravagant this hospital is. It can be decorated in diamonds for all I care. When you can’t tend to the needs of your patients and lack proper customer service skills you are forever on my black list. End rant.
*WOOSSSAHHH*

I had an appointment with Dr. Subramanian. Not only did I wait to be seen 45 minutes after my appointment time when I was his first appointment of the day, I never even saw the doctor just his physicians assistant.
Then, they billed me as seeing a specialist which caused my insurance company to charge me an absurdly high amount to see his physicians assistant only to be told I need an MRI and be seen for a total of 5 minutes.
On top of this, instead of prescribing me a standard steroid pack for my lower back that is covered, he insisted I use some specialty type cream which was not covered by my insurance.
When I called to inquire about the billing, LUCY TORRES, who handles billing was insanely rude and did not follow through with her statements of returning my calls, I was forced to keep calling back over and over which is a pain since they are terrible about answering phones.
When I inquired about my prescription and changing to a normal steroid pack such as a Medrol pack, I could never get the person in charge of such matters, TONY, to return my calls.
Avoid this guy and his office at all costs, it is a textbook definition of health care scams.