Natural Pawz West University

We took my pug Tito in for his birthday. The ladies working were so friendly and helpful and helped us choose the right treats for Tito.

Received really great customer service at this location. I bought some dog food for my pup. The prices on Orijen dog food are the same as online retailers. Would definitely recommend!

Recently switched pet food for my pup to one with a slightly different ingredient, but within the same brand and type, both supposedly interchangeable without the usual gradual transition.
The pup apparently had an allergic reaction to the new ingredient and became ill enough for a trip to the ER within a few hours of ingesting the new food.
Simply due to the possibility that it might have something to do with a particular lot, and out of an abundance of precaution, I brought this to the attention of the store personnel.
While I was not looking for a refund, as it was certainly not their fault, the concerned store personnel went out of their way to address the issue, ultimately insisting on a full refund, and taking immediate steps to report the issue to the manufacturer.
The store personnel’s concerned response to this issue was a reaffirmation of why we have been buying all our families pet food and accessories from Natural Pawz of West University:
Great customer service by folks who are demonstrably as concerned about your pet’s welfare as you are.
A higher accolade cannot be expressed. Thank you, Lee!

We have run into a few small problems with our English bulldog (not surprisingly) and the staff at Natural Pawz are extremely knowledgable and always offer and explain several options to address the issue at hand without being pushy with sales. Our bullie was having stomach issues with her previous diet and they provided suggestions not only on different brand foods and treats to try but also how to go about switching her over to the new diet, when to come back and what to do if that didn’t work etc (although this wasn’t an issue, because after following their recommendations we had no further issues!). Also needed recommendations on what would be a good option for bathing and post-​dog park cleaning; both led to purchase of products that have been fantastic on both occasions. It’s not a huge store, but so far theyseem to have just the right number of options for the issues I’ve run into. Plus they love seeing my pup and give her lots of attention and treats when she comes along :) I will continue to return here for all of my pet care needs!!!

Meet the store I would consider the «Nordstrom» of the pet world. For all you owners that have a high maintenance cats or dogs that have allergies, digestive problems, pancreatitis issues, struvite stones, and the list goes on… Look no further for your food.
I’ve tried numerous foods for my dog. He’s older and a stone former and has been on Iams, Science Diet, Buffalo Blue, Hill’s Prescription, and Royal Canin Urinary. The former two helped with the prevention of stone formation but he gained so much weight and was hungry all the time. I decided to go the organic and premium way and I’m so happy I did! First he loves the food… it doesn’t last more than 2 minutes in his bowl, and as for stone formation… well he’s come up clean at his check ups this last year (since the switch) so that’s a win for me. My dog food is 25 bucks for a 5 lb bag, which I don’t think is expensive considering my past vet bills (caused by stones). They have a rewards program: buy 10 bags of the same size dog food and brand– get the 11^th free!
We just got another puppy and I didn’t think twice about coming here for her food. She’s a completely different breed from my other one and they aren’t prone to many of the problems I listed above, but there is such a difference I’ve noticed feeding my animal natural/​organic, nutritious, and filler-​free food.
They have super friendly staff that will do their best to help you if you have any questions about the products. If you’ve got a picky eater or are not sure what what to try first, just mention it to the staff and they will give you some samples. I received three different brands and two had average of 1 – 2 cups worth of food while the third (which you have to pay for… only ~$ 4.50) has probably 2.5 cups worth.
Yikes! Look how long this review turned out and all I talked about was dog food (obsessed much?) FYI– they have more than just food (treats, beds, shampoo, flea tick prevention, etc) —-Think a miniature PetCo/​PetSmart with high quality items without the fish/​bird section!

Natural Pawz is the healthy pet supply hub. I prefer coming here to anywhere else. Im kind of a snob about what i have for my pup because her breed is easily ill. They have evvvverything. The top foods, safe toys, a cute little treat bakery, passionate employees, the works. Its also right next to Whole Foods so, Hello no-​brainer! The only thing thats kind of a bummer is that not all of the items are priced. Which makes it easy to rack your tab up fairly quickly.

Nice little store. Prices are high, but no doubt their rent is high, too. Easy to get what you need and will accept a return of a product if your pet doesn’t like it. Staff is very friendly and saves your purchase information.

Stopped by after a trip at the dog park with my pooch. I heard about them after participating in the Humane Society K9 fun run — they were there, passing out information and treats.
I’ve driven by many times and finally stopped by. There were two employees in the store, both very nice and helpful. I wasn’t sure if they were pet friendly, but I assumed they were and was happy when I saw a couple other dogs in the store. In fact, one of the employees was gracious enough to be dog-​sitting for a customer that needed a few things at Whole Foods next door!
The store itself has a lot of items. My dog particularly liked their selection of squeaky toys, some of which were made for tough chewers. They also had the toys I prefer, which are the ones that don’t have stuffing in them (supposedly safer for your pets), like a Kyjien duck for $ 10.
I found a large harness that the employee allowed me to try on my dog. It was pretty cool — padded camouflage, and only cost $ 31. Pretty good price for a specialty shop.
They had at least two 5 star rated dog foods (maybe more, but I only looked up the two I was interested in) Orijen and Acana. They also had a fridge stuffed full of raw foods and frozen items from Stella etc. Unfortunately, there were no prices on any of the food items, including the canned and bagged dry foods, so I had to ask.
As I said before, they have a lot of items. I saw Rescue Remedy there, which I had just ordered on amazon. I can’t compare prices, as Natural Pawz did not have a price listed for many of their items (frustrating…). They also had different sized pet food bowl mats, which I’ve been trying to find for a long time. Petco and Petsmart have mats, but none were large enough for my dog’s bowl stand.
Overall, a great store and I’m glad it’s close by. Love that they participate in local events. The employees were helpful and friendly. They even spoiled my dog with some treats. The store has a lot to offer, albeit most without prices. However, I will be back to purchase the food bowl mat, some toys, some treats and possibly dog food if I can’t find what I want for less than $ 100. As far as the harness goes, I’m still looking for one that is padded on the straps to minimize chafing of my dog’s chest during our runs. They had what I have in mind for smaller dogs, so I’d recommend the harnesses to you if your dog is less than 75lbs.
Check this place out, or a different location if this isn’t your area. Your dog will love you for it.

love the food, selection and staff here. Since switching my dog to food sold here, she has gotten healthier and stopped having stomach problems!

My handsome kitty is 3 years old now and has survived on nothing but Fancy Feast since he was a wee kitten. Ugh… honestly, I feel like a heathen for taking this long to jump onto the «holistic food» bandwagon, but let’s look at it this way, he’s got a new, fresh, healthy rest of his life to look forward to. It can only get better from here.
I’ve never been inside a Natural Pawz store before, but my first impression was how small it is. Maybe West U’s location just happens to be smaller than other locations, maybe I’ve been spoiled by Petmart’s massive, capitalist store design — I don’t know. There’s small, marked sections for toys, «Wear» (collars), «Walk» (leashes), bedding, treats, grooming materials, a few kennels, and the back of the store is reserved for cat and dog food. Natural Pawz carries several healthy, holistic wet and dry cat food options — from Wellness, to Taste of the Wild, to — my favorite — Fromm Family Foods. The employees are helpful, friendly folks as well: I casually mentioned it was going to be my cat’s first time trying Fromm’s and the cashier immediately shared her wealth of knowledge about the product; she told me about the ingredients and how it was grain-​free, where the company is located, and the benefits it held for my cat… even down to the nitty-​gritty litterbox unmentionable details. Still, it was a gesture I very well appreciated. Take note, if they ask to put your name in their system, don’t freak out! Natural Pawz keeps tabs on the brand of food you buy, and if you buy 10 of the same brand, your 11^th bag is free!
I dropped a star because, as I already stated before, the store is a little small. I also have YET to find a pet store with a Cat Section formidable enough to match up with the Dog Section (cats like cute cupcake-​esque looking baked goods too!), which bums me out a little, but I’m thankful that Natural Pawz at least offers healthy cat treats/​vitamin chews… which are otherwise nonexistent in other stores. Other than that, I’m happy to have found this place — the holistic food is actually NOT as expensive as I thought, so it’s easy on my wallet, good for my kitty, and I am no longer one of the worst cat mothers on the planet feeding grain-​filled crap to her baby.

This place is the bees knees when it comes to pet stores. I have never met anyone who understands dogs as well as these people, and I really love the way the food treats my pups. They are so important to me, I really want the best for them, and I believe that this is it!!!

I get a lot of crap from my friends about the torrid bromance between me and my dog. I would take a bullet, fired by the kitty mafia, in a heartbeat because he is the cutest thing that has ever existed.
Eukanuba had been working out for dog food. His poop was rock solid but it made him reek like cardboard. A friend recommended Taste of the Wild dog food and told me to check out Natural Pawz. I was skeptical, not about the new agey food, but of the fact that a store could be taken seriously if they ended their name in z. This isn’t a Dragon Ball series, after all.
After my first visit, they gave me some small packets to test out and it turned out that he really loved the salmon flavor. Must be something about the bear fighting the wolves while eating salmon on the cover that really appealed to him. Either way, 6 months later, and he is happier than ever, bouncy like a rubber ball, and fluffier than when I first got him. The food seems to help with shedding also, but not by much since he is a corgi and I get enough dog hair to build a hair dog every few days. Highly recommend this place or one nearby, the employees there will love your little guy as much as you love him.

I LOVE this place. In fact, I love it so much, I gladly pay extra for dog food here as opposed to purchasing it potentially cheaper online.
I’ll be honest — when my husband first suggested we come here to buy wholistic, healthy, grain free pet food for our new puppy, I was skeptical. It’s a pet store — it’s food for dogs — how different can it be?
1. One of our dogs is EXTREMELY shy — and he HATES Petsmart, but when we bring here, and the employees at the store give him his space, are gentle and kind with him, and best of all, give him treats that he loves, he absolutely ADORES coming here. That’s mark 1 for Natural Pawz in West University.
2. The employees take the time to explain all of their different types of food (and are very knowledgeable about every product in th estore), and are patient with us (being newbies to the «healthy» pet food world). Our dog (#1 above) is also extremely PICKY with his food, and we went through 7 – 8 food types before he was satisfied. The employees were generous with the food samples, and quick to offer suggestions based off of experiences they had with their pets until we found one that our dog liked.
Overall, the customer service here is good, the quality of the product is good, the store is clean, and both of our dogs really love coming here. Yes, the food is somewhat pricier than Petsmart or online, but I really think it is worth it for all of the reasons mentioned above.

I never ever thought I would write a review about a holistic new agey yuppy pet food store. Yet here I am.
Every single day I ask my corgi «How are you pooping today?» He never responds, but his poo quality is a good indicator of his health. And they too are interested in how he’s pooping.
When he was a pup, he was sent home on puppy Iams. He’s a fluffy corgi and I really REALLY wanted a beautiful coat on him. Our breeder recommended Taste of the Wild salmon flavor to achieve the best coat possible. We get so many compliments from vets to groomers to casual dog lovers on how great his coat looks. It’s definitely the food. And this has been one place close to home to get that dog food. It’s high quality stuff! My dog eats better than I do!
They have little packages of single serving foods to try see if your pup is interested in eating it. I really appreciate that. Nothing like buying a bag of dog food that your dog doesn’t want to eat. They know their dog food and can easily recommend something for even the most picky eater or one with the most food allergies.
Best yet, if you register in their system if you buy 10 of the same size dog food brand (can be different flavors) your 11^th is free. They even keep track of what flavors you buy in case you can’t remember if its lamb or bison that your pup likes.
The only downside to this place is the parking lot (which they cannot help). It’s ALWAYS a disaster.
More dog than cat centric, and I’m OK with that.

They offer top quality food. The staff really know their products. Recommend them to anyone I know looking to give their dog or cat the best possible, locally.

i am so happy to find a pet store that carries natural pet products, grain free pet food, and other healthy alternatives for your furry (or not so furry) friend. i like to get taste of the wild dog food for my doggies. they love it, and their bodies and tummies love it too. there are also fancy doggie treats for sale that look like colorfully iced cookies in different shapes. i gave some to my dogs when i got home, then in the morning woke up to what looked like diarrhea fest 2010 on my carpet. my fault. i should have made sure they pooped again at night when i take them out for last call before bedtime.

I ran into this pet store one day after having lunch at Whole Foods…
I was clearly impressed because I walked out with some addictive doggy treats, a squeaky cow and a tutu for one of the dogs…
The dog treats were in the shape of ice cream cones and birthday cakes and honestly could of passed for cookies so easily I had to hide them from the kids. They were apparently so good my mom’s dog would howl for them when they were gone…
They were also doing pet adoptions the Saturday that I went and they had some cute rescued pups…
If you are a dog lover and find yourself by the Whole Foods in West U, go check into a little slice of doggy heaven :)

This pet store is conveniently located in the same plaza as the Bellaire Whole Foods, and they conveniently stock the dog chow that our awesome former vet put my dogs on, after one developed seborrhea pretty badly on his back.
(They eat Nature’s Variety dry dog food. Originally the vet suggested NV wet food as well, but we’ve had better luck getting our picky eaters to dig in by switching to Merrick canned food. Natural Pawz stocks both.)
Anyway, this is a little boutique, and very cute. They have eco friendly dog toys, bowls– even head collars for after your dog gets fixed (just do it, your dog will thank you and be less annoying to be around).They even have our dog’s seborrhea drops here. The staff is very friendly and helpful, and sent us home with freebies so we could make popsicles for our kids at home.
If you adore your dog/​cat as much as we do our guys, there’s a good chance you’ll find at least something fun here for them– they have pet baked goods which are always fun to watch my dogs eat. I don’t know who gets more enjoyment out of them eating a dog «peanut butter cup” — me or them. Some of those goodies smell awfully good, I must admit.
I’m so glad to have found a convenient pet store that stocks my dog food! I always look forward to popping in.

Eric’s review below reminded me of the great experience I had at Natural Pawz myself. My dog Stanley had a tumor on his forearm (non-​cancerous) and we had it removed at the vet. He had to wear one of those Elizabethan collars. They one I had was so rigid, I felt really sorry for him every time his retarded ass walked it into a wall (which was VERY often). Natural Pawz has this really cool soft «E» Collar. It was moderately priced and the salesperson spent half an hour trying different sizes on him making sure we got the right one. Great service, cool concept, decent prices.

We found Natural Pawz in West University from a pet food website and I’m SO happy we did! I’m getting my mom to replace the crappy Pur*na food she feeds her dog with something that’s healthy for dogs’ digestive systems (if you haven’t checked the ingredients on the big-​pet-​brands, you’ll be surprised how poorly suited they are for good pet health!)
So, I first called to see if they had the type of food I was interested in. The sales lady was friendly, knowledgeable, and helpful — so good points there. We then went over and they were even more helpful in person! I explained what we were trying to do and the manager, Peggy, helped us understand the pros and cons of the various types of foods, and how they’ll benefit the dog’s health.
It was great information, she wasn’t pushy or preachy, and she hooked us up with a couple samples to see which Woody (the dog) will like the most! Well, true to her suggestion, he instantly chose a great food. So, we’ll start transitioning him to a healthy food that’s designed for pet health, not for building contribution margin for Pur*na!
Go check them out, it’s a great, clean happy store! Oooh, and they had a cat rescue area in the front, which was great to see. And, they’re right next to Whole Foods, so you can get your food, and your pet’s food, and head home to enjoy! :)