Men’s Wearhouse and Tux

Horrible customer service. If I could give a negative rating, I would. Went in with my fiancé looking to rent tuxedos for our wedding next year. The guy who came to help us basically told us that we could not rent from them because of my fiancé’s body style. He said they could not alter the suit to accommodate athletic builds /​wide shoulders and did not bother to give us any suggestions /​solutions or any other options. Basically said, «Nope, we can’t help you here unless you buy the Tux ($ 800+).» We then told him that we’ve rented for my Fiancé several times at Men’s Wearhouse in the past without any issues and were still told there was nothing he could do. He didn’t even bother to measure my Fiancé.
It only gets better. We went to another Men’s wearhouse several days later and had great customer service. She gave us several options /​solutions to the «problem» and we ended up renting all of the tuxedos for our groomsmen and got a free tuxedo purchase.
This location is a disgrace to customer service and a disgrace to Men’s Wearhouse.

This location has the rudest and most disrespectful staff of any Men’s Wearhouse I have ever been to. How does this location stay open with the horrible customer service they provide. This is suppose to be a happy time for kid’s getting their tux for prom, but not if you come to this location. My son warned my wife how the staff was before we walked in and that’s sad.

Terrible customer service. Walked in looking for a tux to attend my friend’s wedding. Employees are disrespectful every time you ask them a question.

I have never had an easier more pleasant experience buying a suit. Ask for Richard he’s the man! Thanks for a great experience!

Only a moron would shop at mens wearhouse… I guarantee it. I walk in ready to spend about five hundred on a total outfit, reasonbale, just one suite. No big deal, the lady with a measuring tape around her neck put me in five suites that were the wrong size that cost about 800. So if you dont care, and you want the salesman to dress you like a lounge act, by all means… swipe that card, and put that brainless sales girl in college, ’cause she needs something. I wouldnt trust her with a beta fish.