Marshalls

This place is horrible. I wish I could give it no stars.
The store is dirty, junky and crammed. The stuff is all over the place. The shoe department is a mess, stuff placed everywhere.
The customer service is terrible. They are busy doing nothing. They are not helpful, and could careless about the customer.
Last night I was there, and the check out line was wrapped around the bends. They had two registers open and several people behind the counter tagging items. Why? As the line grew longer and the extra people behind the counter didn’t jump On a register to help, I asked for the manager. A woman in a coral/​orange color shirt (later found out her name was Gloria) she never called for back up, or opened a register her self. Two more registers were opened by other workers by the line was still very long. When I finally got to the counter, the worker informed me, Gloria is just a one day helping manager, and their store manager never comes in, and doesn’t care about the store. They always told me the store is always this slow and they workers don’t care.
So with that being said, I’ll never shop here again. This location is horrible. It’s sad because it’s in the galleria area, near the high end mall and «tendy/​expensive» area.
The location on Katy freeway may not have as moloch stuff but at least they have more than two registers open at a time.

I like to shop at Marshalls. But I usually shop at other locations so I’m pretty experienced on shopping there… this store use to be nice to shop at but not any more!!! this location is one of the worst Marshalls to shop at now.. it has dirty floors and the décor is not as nice… the selection is not as nice as usual.. So I will avoid this Marshall and go to my usual ones. .

I got last minute notice to be an usher in a wedding. The color scheme is maroon, and even though it’s not a color that i wear often (or ever) I set out to locate a maroon button down. But I didn’t want to spend more than $ 20 or $ 30 seeing as I’d probably only wear it on this one occasion. After eight other stores I landed at Marshall’s and I just wasn’t finding what I was looking for; even looked in the clearance section. I asked a retail associate, Reggie, if he had seen one around. He wasn’t confident I’d find one, but he set it to help me anyway. He lured me back to the clearance section only to point out a beautiful, maroon Izod button down for only $ 17.
Below budget and now I’m done with my hunt. Thanks again Reggie, you’re the man!

I can’t begin to tell you how many times I’ve been complimented by friends and strangers alike on clothes and accessories I got at Marshall’s. A substantial portion of my wardrobe comes from this store, at about $ 30 a pop. I hardly bother looking elsewhere anymore! It’s well organized, they’re always getting new stuff in and — what can I say? It’s just Fun to shop there! (Plus you can park in the garage west of the store and avoid the rat race in the parking lot ;-)

Nicest Marshall’s in Houston. The shoe department is especially good. Store is clean and well organized with upscale selections year round.

Too expensive overpriced products. Customer service is nice. Location is good. not going back again.

I was impressed with the amount of product in this store. I’ve walked into other Marshalls and felt like I was in a store going out of business. Not this one. Great stock and organized. Was even pleasantly surprised to find expensive items like beats headphones and legit football cleats.
Like with any discount store, the gems come with taking your time at the racks and looking throw the different parts of the store.

They have decent deals sometimes but their fitting room policy treats everyone like a shoplifter. I should be able to try on more than six things at a time and they shouldn’t have to make such a big deal about counting the clothes that you have before and after you exit the dressing room. I always feel like I’m treated like a suspected thief rather than a valued customer.

Clothes just shoved into racks, very poor organization. The shoe area was a mess, always is, shoes just thrown on the floor, no organization. The checkout line is always too long. After my last visit, I’m not going back. It could be the clientele they attract being by the galleria but still the manager should be embarrassed.

Like all the other discount retailers, Marshall’s is hit or miss but this particular location always seems to have something that catches my eye. If the clothes are off, they have a nice selection of things in their home section. The shoe selection is always good. I’ve found good brands here too like Theory and Tahari. It’s not messy either like other Marshall’s.

I love Marshall’s and this location usually has a lot of stock and good selection but because it is in the Galleria, the store is so chaotic that everything is messy and hard to find. It also attracts not the best customers and I always see food stuff from patrons on tables. ex: jamba juice drink randomly in shoe section.

Discount Brand names at great prices! The only negative thing about this store is that it is hard to find assistance on the floor; employees are working the register. The variety of apparel and home goods is just outstanding. The shoe selection if very nice as well. I can always find a nice litte outfit for the weekend or some professional attire for the week. Dress up my home with the very nice décor as well.

I hate the people that go into Marshall’s more than I hate the store. Talk about rude. People constantly running into you, walking right in front of you, just standing around. So annoying! The store is always disorganized, but I can usually find something I want. All in all, it’s alright. Since it’s in the Galleria area, it’s a little nicer than most Marshall’s.

Yes. Marshalls can be a hit or miss, depending on their stock. But heyy, they are what you call Surplus store. They don’t stock things, so their stocks are never constant, hence the lower prices. It’s so close to my house I can go everyday just to check out what is on sale that I need. I can always get something really cheap. The baby section is such a good deal. You can sometimes find high end cast iron dutch oven such as Staub, Fontignac, at a really decent price, better than that of the outlet.
I also like the one on Katy Freeway. They are Home Goods, so they have more selection, and they are much bigger. But I would say I will stick to the one across from the Galleria. Katy is too far for me.

Next to the Nordstrom’s Rack, this Marshalls looks awesome. This Marshalls is better organized than Nordstrom’s Rack, and I can usually walk away with something from Marshalls, but it’s not the best in Houston. Their sizes are limited to large people (by large I mean tall and wide) and I’m petite. This is a pretty good place to buy a purse but everything else makes me feel like I’m at Goodwill. Everything else is huge. If you’re under 5’5″ and under 150 pounds, good luck finding something here.
Be smart this holiday season.

I used to go to this location like 15 years ago and my has aged not been good for it. It was not as clean as it used to be, cluttery isles, nobody around to help you if you need it. Guess I’m a fan of Ross now, had so many memories walking in this place dozens of times back then.
It’s just like a Ross but it seems like that chain is putting a choke hold on these stores but I could be wrong.

Urg, what a disappointment.
Ridiculously bad, lousy, no good selection in anything my size.
Things entirely in General Disarray (*cue* Butters) but yeah, really messed up and ridiculously hard to sort through a pile of crap to figure out oh, they only care size LARD.
I will be back in one hundred pounds and give this five stars.

Wow. It’s official. No other Marshall’s in Houston can compare to the W Gray location.
Even though I walked away with two pairs of sandals and a maxi dress, the purses, luggage and shoes were very «meh.» This particular Marshall’s is *far* better than Nordstrom Rack next door, but I still wouldn’t make an effort to drive out here.

Marshall’s is my favorite store, and I love the hunt for bargain items. It must be something very weird in my psyche. I have been to many Marshall’s stores in many states, and this one is my favorite. It seems to have gotten a «makeover» since I was last here… when I entered today I was very impressed. There was like an army of employees stocking every single aisle and area from shoes to kitchen to clothes. The selection here is very different from other locations. I always find high end brands that I don’t see elsewhere, and an especially awesome activewear area for women.
Today there were at least four designs of tennis dresses (a rare find at this type of store) and an absolutely huge intimates section including designer lingerie and sleepwear. I was stunned at the huge and spotless new dressing room area, complete with awning, wood floors, and a very friendly employee. The ladies’ dressing rooms were impeccable, larger than other locations, and had so many places to hang clothes (and no broken hooks!) There was a grid rack to hang all items, and three labeled hooks, one labeled «definitely,» one «possibly,» and one «tomorrow.» How cute is that? I ended up finding some super soft sleepwear for myself, and was intrigued by the huge mazelike line towards checkout. They do have a lot of registers for the busy times, and everything was so clean. This is a good stop, especially because Marshall’s is open before 10 AM and after 9 PM! :)

I can’t say I «love» to run, but it is what I do to keep in shape. Since I hadn’t been running for months I could not find anything to wear to go for a run with a friend. This Marshalls is about 600 feet from my apartments (I may be able to walk there one day… not that I would!). So, after work I made my way there. I must say I loved that they had so much running gear. I ended up buying four pairs of shorts and about five shirts! All for about $ 70! I’m not talking about cotton shirts, I’m talking about the great fabric, which is the combination of polyester and spandex! Antimicrobial and duo dry! woo hoo! That definitely helps when you are drenched in sweat from a run in 200 degree weather… well. maybe 95 degrees! Since I have paid that much for one pair of shorts and one shirt at other stores, I know I got me a great deal!
The only two things, which annoyed me a little about this Marshalls were: First, the lady helping me in the dressing room had an attitude. Seriously honey, relax and take a few chill pills, if I don’t shop… you may not be here next week. Not trying to be mean, but I have no idea what her deal was. Second, the line was LONG! it took me about 10 minutes to find and try on the clothes, another 20 to pay! Something needs to change… either speed up or have more cashiers! Yeah, I sound like a total complainer but I work for my money and expect the best service I could get… period. Meanwhile, I thought I got a good deal with the running gear and although the service sucked, I see myself visiting them again someday.