Mancuso Harley-Davidson Crossroads

This is by far the BEST Harley shop in the Houston area. The staff there from clothing to parts, service and sales are just amazing. I always feel like I am making the right decision when I talk to them and buy parts or have my bike serviced. I have had the clothing special order me shirts before. The service department is wonderful I always know that my bike is in good hands whenever I drop it off. Thumper and Lisa always keep me informed on what is going on and always have great recommendations. I can’t thank everyone enough I am so happy that this dealership is here. I will always go to Crossroads Harley to get my bike serviced, buy parts, or clothing. The staff there is the reason I keep coming back.

I would like to write this first review to really thanks Mr Dereck Walton for all reasons you could have wen a smooth transaction went perfect. great spirit and respect he did not force me to change my plan .So Mr Dwalt thanks again and I love this pre-​owned bike .
Thanks also for all persons who worked on this sale.

Nice, pleasant staff and facility. Prices at MSRP. Much cheaper, about $ 3400.00, than Woodlands HD, tad higher than Stubbs.
Offer onsite safety/​license course, a definite plus.

I too purchased my first Harley on Friday, a Dyna Low Rider. Harley marketing speaks for itself but what made it a true special event was the sales person. Jason *J2* Hayes. He has several years of experience and was willing and able to share his extensive knowledge. That knowledge coupled with the courtesy he showed also extended to all other departments at Crossroads Harley. Finance, parts — especially Sittou Corona– and service surpassed all expectations. Sometimes you make the right choice. I did

Made my first HD purchase here this week. I visited 4 HD dealerships in Houston area over the past few months and decided to go with Mancuso Crossroads because of the level of attention I received at my initial visit. For me it’s all about the service at any business, the product is the same at every dealer.
I got excellent info on the comparison between models and styles of riding which helped me make my final decision on the Ultra Limited. Jason Ciolkosz was our sales rep and he did an outstanding job of taking us through the entire sale process. I had some specific requirements and requests and between Jason and the sales manager Huey they made sure that everything fit for us.
I was also impressed by the way they intro’d us to all the departments at the dealership, and everyone was very helpful. So far I’m very impressed with the level of service here and expect it to continue.

Ask for Tony, he is a genuine dude. Sales people can suck but this guy is the real deal.

Mancuso Crossroads is fantastic! The customer service is amazing, the showroom is spacious and well laid out. The sales staff for all departments are friendly and helpful. They offer monthly events to support local bike chapters as well as customer appreciation nights. Best harley davidson dealership in Houston! Go check them out!

Service sucked! Help was never offered. One guy was talking to another worker and didn’t even acknowledge that s paying customer just walked in. The other worker was on the phone and when he got off didn’t even bother to ask if I needed help. Worst Harley ever! Never go back!

I will start by saying I never write reviews but my experience at Mancuso Harley Davidson Crossroads with Derek Walton was astounding that I had to sit down and write one well deserved to Derek and Mancuso. As a girl walking into a motorcycle shop, I expected nobody to acknowledge me. I was wrong. Everyone there is so kind and helpful. I met Derek the day before I bought my bike and he had no idea if I was a serious buyer or just looking around. He is so respectful and never dismissed me or had an uncaring attitude. I was with my boyfriend and he didn’t talk to me through him, but asked me what I was looking for in a bike. He took his time with us and my boyfriend was having his bike modified, so while we were dealing with that he hung out with us. Jason, «The Parts Man» was also totally awesome. Super helpful, and nobody is pushy or «salesyyy». Anyway, We left that day and didn’t buy a bike or even really talk about setting anything up to buy one. The next day, we went back to Mancuso, and Derek greeted us the exact same way with his warm welcome. I didn’t look at him as a guy selling me a bike but he is totally our friend. Honest to God he is one genuine dude.
So a few days later, I let my friend play with my bike and he tripped it up and it wouldn’t start. My boyfriend called Derek and he literally drove to his house to fix the bike. Seriously, have you ever heard of someone doing that!!! I was blown away by Derek and everyone at Mancuso Crossroads. An amazing team up there, just really good people. Thank you so much. You made me love my bike that much more.

My husband and I just walked in for a new tire. The woman at the service desk just looked at him. Didn’t say hi, how can I help you, or any other niceties. My husband asked if we can get a new tire. She asked if we had an appointment. When he answered no, she said she can’t help us until next weekend. What?! Last weekend we had got a tire at Republic. They had us fixed up and out the door in and hour and half. This isn’t the first crappy experience we’ve had at Mancuso. We had avoided it for more than a year. It looks like nothing has changed.

I have worked with Mancuso Crossroads for several years now, and I have had nothing less than spectacular service. My sales person is and will be D-​Walt for as long as he is in the industry.
In the last several years I have purchased 3 bikes, but returned one under the 3 day no question asked guarantee. When returning the bike, I expected to be hounded and felt horrible, but when I went in there was no headache at all. D-​Walt and Huey (sales manager) simply said «We want you on a bike you love, and if this isn’t it we don’t want you on it». Needless to say, I purchased a different model a few months later.
The other two transactions were terrific. D-​Walt and Huey worked with me to make the deal work, and never pressured me to do anything I was not comfortable with. Our negotiations went on for well over a week, but not once was I given the car dealership treatment. D-​Walt has followed up with me on scheduling service and just to make sure I am happy with the bike. I couldn’t be more pleased. Keep up the good work Mancuso, and Keep D-​Walt around.

I want to start off by saying these guys nailed it! I walked into Mancuso to do a little price matching with another dealership and was blown away. From the start, it was low to no pressure from the salesman and the floor manager. I was shown the ins and outs of the bike I liked, we talked about my current trade in a bit and when I asked for some numbers they had them in minutes. Now I know we’ve all played the numbers game but these guys are pro’s right off the bat they came way lower than the competition on my CVO and higher on my trade. I was so impressed, I said «lets do it». DWalt my sales guys didn’t wait for me to sign on the dotted line before he loaded me down with shirts, helped me with insurance and gave me an in depth tour of the entire dealership. The parts guy Korona spent another 30 mins with me going over all the features on my new bike and how they contrasted to the features of other standard bikes. He even started different bikes in shop so I could hear various exhaust set ups. When it came down to signing paperwork, things went flawless. I didn’t have to battle over any sneaky numbers or upsell BS. They knew what I wanted they gave it to me and I was done in 10 minutes. End of story right? Nope… These guys kept at it, I spent another 30 mins with DWalt looking over the bike and going over the owners manual which he had already dog eared based on importance for my future reference. He also went over every inch of my bike with me, made sure everything was set up and perfect to hit the road. We shook hands and I rode off feeling good about my entire experience. I’m very happy with the bike and the dealership, it was a pleasure working with these guys and I definitely recommend DWalt.
Don

Great selection of everything, service is great. Will try to get some demos on the road.

Dealt with Derek (DWALT) over two visits. He was extremely patient and friendly. Answered all of my questions and did not exhibit any attitude that I assumed comes with the HD brand. I’m new to the HD market but not new to motorcycles. Derek (sp?) is a shining example of what a salesperson should be. Very positive experience overall. I will be back and can recommend this store to anyone interested in HD bikes.

One of the larger HD dealerships I’ve been too. Lots of merchandise on the floor, and lots of metal and chrome eye candy to look at. I was able to crack a couple of jokes with the guys at the parts counter, the ladies working the merchandise end were friendly. Best of the 3 HD I visited in the Houston area today.

If you are looking for a Harley this is the place to go. I just bought my first Harley, my sales man (Randy Gorski), as well as the rest of the staff were great to deal with. Made the process easy. I couldn’t have asked for a better experience.

This is a great Harley dealer. Service is great once you can get ahold of them. If you are in the need for a bike ask for Scott He was easy to work with and help with any and all questions

Everything here is over-​priced, but everyone is super cool and friendly. I’ve been coming here for 2 years for all my service needs and have always had a good experience. GREAT EMPLOYEES in every department.