Mail Boxes of Braeswood

The owner of this place was very kind and helpful when he helped me pack up and ship 2 large boxes of photos and family keepsakes and heirlooms back to my home in Virginia. He packed up my items and insured the package with heirlooms for 2000.00. I paid 273.00 or this service. My package arrived damaged and several items were broken. That was over a month ago and my insurance claim has been denied by UPS and they tell me that my only recourse is to deal with this place because they are the shipper. After UPS inspected my damaged items and denied the claim due to the box not being packaged to the proper standard, they shipped it back across the country to Mailboxes of Braeswood. It took them a few day to agree to ship my broken things to me at their expense. They will not offer any compensation for the damage or refund of the price paid for insurance that he knew would not cover damage because of improper packaging. Because of this dishonest practice I will never use an authorized dealer, shipper etc. They are not held accountable. I will also never pay cash for a service again. Pay with credit card so you can dispute the transaction if you must use this business.