Legacy Pines

Roaches roaches roaches … every where it’s infested and the reason is because the entire place is dirty… the trash enclosure areas are always dirty and with no maintenance. DO NOT trust the mock up apartment they show you in the front. That is a front for what they really want you to believe; they will always have hidden fees, also this place is old and when you’re on the first or second floor you hear your neighbors every movement I mean everything… also if you can see a video I made you can see how dirty are the stairs, hallways and the trash enclosure. Legacy pines gets 0 stars from me

Roaches roaches roaches. I will start with that. I loved here for 2 years I saw no less that 3 roaches a day, this places is infested no mater how clean you are. The only thing good about this place was the maintenance crew. The always fixed what was broke. If they ever loose Moses this place will slump even further, Never trust the mock up apartment they show you in the front. That is a front for what they really look like. You will always have hidden fees and my water bill was no less than 70 bucks, I now live in a 2400 square ft home and pay 80 with a sprinkler systems. This place is a joke. I started in a 2 bedroom apt paying 1200 and left paying 1900. Smh. Don’t trust these con artist. You can find brand new apartments down 249 for way less. Lastly the place is old and when your on the first or second floor you hear your neighbors every movement I mean every. Legacy pines gets 0 stars from me

This place was great the maintenance services was great and rapid. I probably only went to the office twice during my one year lease and the ladies were always polite & attentive to my needs. The first few months of my move in were great and specifically with parking space. Until close to my move out date October 2015 the parking space was already a big issue for me when I typically came home between 8−10pm I had to park outside the complex. However, I appreciated the security that they offered I alway saw a security officer walking the apartment complex at night. The neighbors were great, I never felt unsafe during my one year lease. It’s a 4 star because of the parking issue and because they told me that the carpet is (always) replaced upon moving out. Well I was not expecting to be charged for the carpet that came off about 2ft by the entrance door in which I had given them a notice for and they said not to worry because they alway replace the carpet anyways. I was confused I didn’t argue when I saw the bill but here is my review. :)

If I could give this place a ZERO I would. I was a single mother who lived in this dump for 5 years. I know that seems like a long time, but I moved from out of town and once I got settled, it was very important to keep my son in the school district. That said, I lived in a 2 bedroom and then in a 3 bedroom. In the beginning everything was fine. Aside from the complex being filthy with pet feces everywhere, the inside of the 2 bedroom was worth the 950 I initially paid 5 years ago. (when I moved out I was paying 1575… needless to say they raise rent every year without fail.) I paid on time, follow the rules and don’t complain much so they didn’t pay me much mind.
Once the new management came in, things changed. My son was 10 when we moved in and 16 when we left. Kids like to play outside or in the pool. Since there was no outdoor space for him to play, (primarily because of dog poop everywhere and full parking lot) he spent a lot of time at the pool. Unfortunately, the new management decided he was too young to be at the pool alone. The new rule was MUST BE 18 TO BE AT THE POOL ALONE. I find this super interesting since there is a sign posted at the pool that clearly states you have to be 16. When I brought it to their attention they said they’d have the sign removed. Basically, they don’t like kids at this place. It’s NOT AT ALL FAMILY FRIENDLY. PS… the pool is disgusting… guess it was a blessing that they didn’t let him play there.
I lived on the 2^nd floor first… AWFUL…it sounded like elephants lived upstairs! I moved to the 3^rd floor and the air conditioner never got cool. Their explanation was that «heat rises». They said the third floor is always the hottest. As you can imagine, it’s not energy efficient so consider the near $ 300 electric bill you could be paying! Also, the toilets ran water constantly! We’d call and they’d say they’d fixed it, but nope… it just kept running… after a while we gave up. The toilets also flooded the apartment at least 3 times when we lived in our 3^rd floor apartment. There were 2 adults and a 16 year old there… no one was shoving anything down these toilets… the plumbing just sucks! Thank goodness it was clean water that just overflowed from the constantly running toilets.
When we moved into the 3^rd floor 3 bedroom there were cigarette holes in the carpet. They were still there 2 years later when we moved out.
They do tack on extra fees upon move out… they rope you into paying for cable which then disqualifies you from a bundle rate with Comcast. There are so many things wrong with this place I could go on for days!
Bottom line, if an apartment complex has to use filters to make the place seem nice, keep clicking. There are really friendly, beautiful, clean, less expensive places just down the road.

I’ve upped it 1 star since September…
So, my initial impression of this place was pretty bad ideally because of the poor management when I first moved here. I was promised an apartment and instead upon my arrival (from California), I was sent to the very back of the complex on the 3^rd floor. When I moved in, the place was dirty and had many issues of which I care not to bring up anymore. Water under the bridge… I didn’t expect much help with the dreadful attitudes and poor service from the management within Legacy Pines, either. But, after the breach in management was remedied (ergo replaced), I haven’t really heard from them since then. The new management team seems okay, but I still wouldn’t recommend them. In fact, if you stay here, I would recommend contacting the upper management office if you have any issues. The only good quality about the complex (itself) is the maintenance team. The maintenance guys are always running around and it doesn’t take them long at all to take care of whatever issue you may have. The area around this place has a great convenience for shopping too. I’m only giving 2 stars due to the poor quality customer care of my stay here; as it was a seemingly large hindrance for a time. If you don’t care how you’re treated, don’t mind all the extra hidden fees after 2 months (be mindful and ask because they won’t tell you), and the lousy parking arrangements, then this is the place for you. PS. The 3^rd floor sucks!

If you have pets don’t come here! I have a mini schnauzer and he’s allergic to fleas but I never found out till we moved here cause no matter how clean we kept him as soon as we would take him out he’d have fleas all over him. GROSS!

Pros:
Big space and relatively fair price
Close to HP and other grocery stores
Really good repair request follow up — they usually call you to confirm that you got the request you needed — I am quite impressed
Cons:
Not super safe gate because people can tail-​gate you in, which can lead to burglars
Bad package notification system — they only send slips into your apartment mailbox instead of text or email you for faster alert
Neutral
Forced to pay for basic Comcast TV package
Sometimes hard to find parking at evenings

This property management company will nickel and dime you until your bank account runs dry! My roommate and I moved in and signed a one year lease, we also paid a $ 300 pet deposit. Upon turning in our move out notice we suddenly had an additional $ 200 water bill from «the first two months before our water was allocated»…um, what? Now three months after relocating my roommate and I both have received debt collection notice of an unaccounted for amount in excess of $ 400 from Legacy Pines. Clean up fees? Also upon move out we each left a forwarding address, as well as confirmed our emails and phone numbers. Why in the world was a unpaid balance suddenly turned over to debt collectors without first attempting to contact us via another method? These apartments are old and you will rack up enormous electricity bills because they are not energy efficient. After first assuming we were getting a great rental rate we quickly learned of our mistake. Not worth it!!!

We moved here from out of town, so we were not able to see the apartments before we moved in. The website made them look very nice so we were willing to pay the 1200/​month. The day we moved in, our apartment was filthy. The carpets are worn out and disgusting and were covered in trash and dust. We had to vacuum and vacuum to get everything up. The carpets are stained everywhere and just black and gross (supposed to be white). The rest of the apartment was dirty and needed to be cleaned, which we were not happy about doing. We talked to management about this and asked if we could be compensated– this apartment is definitely not worth 1200/​month. We haven t heard back. We are honestly not impressed with these apartments at all. They randomly close the pool without warning, so you only find out when you get down there. There is trash in the outside corridors. The apartments are not well taken care of and are very cheap. There is paint on the doorknobs and on the cabinets. Very poor quality apartments. Look for a place anywhere but here.