Kleins Jewelry

I absolutely love my engagement ring. They did exactly as I asked and were honest with me about the customization process.
There so helpful, knowledgable and trustworthy. I’m so happy that we didn’t go to that big time chain place.
I was able to customize the ring of my dreams and was offered a generous deal from them. This is the place to go too for all your Jewellery needs.
I will defiantly return for his wedding band.
Thank you so much!
Rachel Vinson

Mark was great. I brought in a diamond that was given to me by my family. He reviewed the diamond and said I shouldn’t sell it. I should keep it and he would work with me to make a really pretty ring to set the diamond in. He was honest and very professional with me, I would and will go back to him for our wedding rings.

I brought in my 25 year old, too small now, wedding ring and 2 beautiful bracelets my father had given my mother. It is now transformed into the most beautiful wedding ring that I never ever imagined I would have! Klein’s did a beyond amazing job that I will treasure forever. Highly recommend!

Well! To begin with, Klein’s Jewelry already has a solid reputation, which is one of the reasons why my fiancé and I chose Klein’s as our jewelry store for my engagement ring.
When we strolled in on our anniversary to (surprise!) select my ring, the staff, including Marc, were simply delightful.
Once Marc knew my price range, he was able to give us a remarkable deal on the ring of my dreams– which is truly exemplary, given that we entered with a humble price tag.
The staff at Klein’s made the experience truly special for me. Such treatment means a lot when your heart is in your throat and your fiancé is standing next to you, awaiting your sizable verdict.
Thank you, Marc, for being so trustworthy. Klein’s Jewelry really does deliver on all it’s resounding promises. Marc was even able to repair the ring a short while later, free of charge (I’m a klutz!).
Thanks again, Klein’s! :)

If I could give this place negative stars I certainly would. Michael Klein was very unprofessional and I have a nasty email from him to prove it. He lacks customer service and for an owner he really should treat his repeat customers better. I purchased an expensive jewelry item from him and came back and treated me terrible. No wonder they are not even BBB accredited. Don’t waste your time here.

Just picked up my ring from Klein’s…it is fabulous! I had my diamond redesigned/​remounted. Great job! I have been doing business with Klein’s for more than 10 years. They have designed several rings for me… one was for my Mom which she loved. My husband also purchased my Rolex from Klein’s. Mark Klein has always treated us fairly and delivered quality work in a timely manner. He is patient and will work with you until you are satisfied. I have always been more than satisfied with the products, the service and the honest deal I have received from Klein’s. The atmosphere is not high pressure and Mark will work within your budget.
They are currently making a sapphire and diamond ring which I cannot wait to get!!!
I highly recommend Klein’s Jewelry!!!

Marc W at Klein jewelers is the man to see. He listened to me, understood my situation and helped me fix the problem.
I bought a ring at Fred Meyers jewlers. This was for my wife on our ten year anniversary. (See Fred m review for details)
I am now a Klein Jewelrs customer. The most important thing I can write on this review is about trust. In a short time, I learned I could trust the staff here and I will bring all my jewelry needs here. With four daughters that could mean big business for the Klein Jewelrs! ;)
I highly recommend all friends, family, and walk ins to make this their ‘jewelry home’.
Thank you Marc W for your help! Thank you for being fair, honest, and giving me wonderful customer service enveloped in trust!
Thank you mark Klein for your commitment to excellence and hiring such fine people.

They were so helpful and very professional at their Houston location. They even helped me fix my watch to fit my rather small wrist and they also had a beautiful selection of engagement rings !

I discovered Klein’s Jewelry when I was in Houston on business in 2001. I live in California. I was engaged at the time and knew the diamond I wanted, but couldn’t find the price I wanted in California. A local coworker had a beautiful wedding set, so I asked her where she got it — Klein’s. So I went to see for myself. I met Mark, the owner, and he had not one but seven diamonds that matched my criteria, and his prices were unbelievable.
Fast forward 12 years, and I found myself about to get engaged again, so I sent Mark an email, not even knowing if he’d remember me. But he totally remembered me! My fiancé and I had a very specific vision of what we wanted — matching wedding bands and solitaires of a specific design. We sent Mark specifications in advance and he had the bands and solitaire rings made for us. We flew out to Houston for a day when they were ready, so we could pick out our diamonds. The rings were AMAZING — EXACTLY what we’d asked for and incredibly beautiful. We spent the afternoon with Mark looking at diamonds — believe it or not, he had two in the exact same size (down to the hundredth of a carat), same clarity, and just one color difference (not visible to the naked eye).
As usual, Mark’s prices were unbeatable — all told, probably half what we would’ve spent here in California. It was well worth the price of two plane tickets, a night of hotel, and a quick trip to Houston. No matter where in the country you live, if you are in the market for a larger diamond and/​or want custom-​made jewelry to your exact specifications, do yourself a favor and fly to Houston. Mark will totally make it worth your while!

Kleins is the best and only place I have my jewelry made. Mark Klein the owner and Mark who also works in the store not only worked to find the right diamond but also custom made the band and finished it a week earlier than expected. My advice to anyone looking for diamonds and jewelry don’t waste your time going to other places. THIS IS THE PLACE TO BUY!

did a great job on our 4 rings 5 years ago. had a mishap this year that Mark did not resolve. had to post a comment, cause there is more than 1 unhappy customer. if I give him another chance and Mark makes things right and makes us happy, I will gladly change my review.

I went to Klein’s because I wanted a nice right-​hand ring designed. Specifically, I wanted a white gold ring with diamonds. I had an idea of what I did not want and what I was looking for. Four weeks and $ 1300(!!!) later for «design» fees, I’m still without a ring and completely disappointed by Klein’s.
They say they can design you any ring you want. What they really mean is that if you have a picture of what you want, then they can «design» you a ring. Can’t any jeweler do that?
Marc (not the owner) was my sales guy. He repeatedly said that he wanted to make sure I had a beautiful ring and that in all his time with Klein’s, they’ve only had one customer they haven’t been able to make happy. Well if you go to Klein’s for a custom ring, make sure they tell you that 2 customers weren’t happy because there was one before me, and now me. I repeatedly asked him what he needed clarification on, and he could never answer me. I finally took a picture of a ring I had that I liked. I specifically said I do NOT want this ring made. I already have this ring. But I like the idea of this ring. But guess what, the next picture they showed me looked exactly like the ring I already had!
Furthermore, they charged me for the *entire ring* before I had even seen the ring. Before the ring had even been designed. I foolishly trusted Klein’s — thinking they were an honest business. In retrospect, it seems a bit shady. In the end, they charged me for the designs that I didn’t buy and refunded me the rest.
When I first stopped by, I should have paid attention to the guy standing at the corner of Westheimer and Fountain View holding a sign warning everyone passing by that Klein’s was not reputable. They are also clearly not very professional.
Don’t do what I did and waste your time and money by going to Klein’s. They are most definitely NOT the place for custom jewelry.

TERRIBLE. This store is nasty. Do not go to this jewelry store. I went to Klein’s to have a ring cleaned and appraised. When I walked in the store it reeked of cigarette smoke, was dark and dirty and looked as though they have no cleaning service (carpet littered with stuff). Plus, there were open containers of food and soft drinks behind the counter. The employee acted as though he didn’t care if he helped me or not. I should have walked out at that point. But I left the ring. In a few days they called to say it was ready. I asked if the appraisal had been done. No it had not. I arraged to pick up ring several days later. When I went to pick up the ring, the appraisal was still not ready and they had not checked the stones to see if they were loose. So I had to wait, annoying but ok. While waiting, I observed they are completely disorganized. The appraisal was totally inadequate in that it did not fully describe the ring and the stones. It was 2 sentences (no measurement of the stones, no color grading, no total weight of the stones, no cut rating, etc.)and I paid about $ 100 for this appraisal. I have since taken the ring to a first rate jewelry appraisal service and the ring appraised at $ 2,000 more that the Klein appraisal and I was given full detailed info about my ring. My guess is that the current owner is resting on the good reputation that his father built years ago as Klein’s was recommended to me by some customers from the father’s era. Do not do business with this store.

I went into this place fully expecting to buy my engagement ring here because it is the same place my brother had purchased his. I told the guy what kind of diamond I wanted and the design and he told me he would call me when he found the diamond that met what I wanted. Well I didn’t even receive a phone call back so I guess they just forgot.

The Klein family is outstanding. We have had 2 rings designed here and both times they have completely exceeded our expectations! Every time we’ve needed something during or after the process, they were more than happy to oblige. Their prices are usually half of what they are anywhere else while still having the best quality. We will certainly continue to work with them for years to come — support local businesses and shop here for your next piece of jewelry or timepiece! Great quality, amazing craftsmanship and even better customer service.

I was referred by a friend to Mark Klein and bought a watch for myself 5 years ago. The band was bent so I just stopped by to have them look at it. They fixed it gratis in 5 minutes.
Special thanks to Javier for being fast and good at his craft!

A coworker recommend me to go to Klein’s. I went to Klein’s in Oct/​Nov ’13 initially for them to coat with silver a «sterling silver» ring I bought from a catalogue that was turning to bronze. They suggested I get a ring made from silver because even though they can coat the ring, it’s not guaranteed to last — I’ll have to get it coated again and again. I was a bit doubtful, but I went ahead with it. I gave them my old ring as a reference since I wanted to silver ring to look identical to the one I bought in the catalogue. They hand made the ring I have now.
I love it! I wanted to wait and see if I got the real deal and I’m happy to say that I did!

My fiancé and I purchased both of our rings here. Lisa was our «go to» girl there, but the other employees also seemed great. Being grad students and having an affinity for «simple» things, we had unique interests. We wanted no diamonds (we’re not fans of the way most of them are traded from developing countries) and a bezel setting (to permit my fiancé to wear it when hiking/​skiing/​etc). Lisa at Klein’s immediately got our her Ipad and within 10 minutes of taking us through ideas, we found the perfect design. She quoted us a great price (roughly 15% less than some quotes from other places) so we immediately jumped on it.
My own ring was more simple of course, but the first two times it was delivered it didn’t fit well. Lisa, without hesitation, returned the ring to the manufacturer to get something closer to my size. I’ve heard some rough stories of people getting their rings at one of those chain stores and how at some top notch facilities they seem to judge you if your budget is less than 10 grand. With Lisa at Klein’s we felt very safe and comfortable, and we’ll definitely be going back if we need any other bling in the near future.

No… no…no…if you want a bunk piece of jewelry this is the place to go. Poor craftsmanship and terrible customer service. There are more reputable places in Houston to purchase fine jewelry from. Mark Klein does not stand behind his promises or his work for that matter.
EDITED TO ADD: Mark, my then fiancée (now husband) did discuss the problem with you. One of the diamonds kept falling out out my engagement ring and you blamed it on my occupation, not the quality of your work. I work in an office, not a construction site. When we took my ring to you the response was that I needed to have my white gold ring made into platinum (at a premium price of course). I have had it serviced at other reputable jewelers and both have asked where it was made. Both jewelers have independently said the ring was poorly made.