KFC

Absolutely ridiculous service. 515 on Friday leaving disappointed again didn’t even get to order.
They don’t know what it mash potato bowl is. And are extremely ghetto.
I would suggest to the owner of this place to not hire such thugs for employees.
This is the last time that I will try to get food here.
Hopefully someone will reply to this review letting me know they have new management for new employees. I would consider going again just because I love KFC, this is a sorry excuse for a restaurant on Shepard

For some reason when I feel like fried chicken I go for KFC The Original.
The last 4 or 5 times I have gone to this particular location I have had a mediocre experience at best. The chicken has been OK some times and a couple of times just dry, the service has gone from OK to just mediocre.
Is it my imagination or KFC is going down?
Mario F

The very nice staff of people working here are exceptional. They remember me and my preferences and I could not expect any greater service as far as their efforts go. The problem with their store I believe lies and their management. They practically never have grilled chicken ready to go. I feel that during business hours they should be able to serve anything on their menu in a reasonable amount of time. they will often offered to cook the grilled chicken if I am prepared to wait 20 minutes. I find that I do not have that much time or else I would have prepared a roast chicken at home easily efficiently that would have been to my exact preference as far as seasoning and Crispimess of the skin etc. while they are very nice about it I feel that they really are not that excited about the prospect of having to cook more chicken. So about one out of every four or five times when I go by the KFC on shepherd they do have grilled chicken breasts. for a commercially mass produced food product, they are acceptable if too salty. But they are certainly better than me preserved refrigerated preservative in for used options at the supermarket.
all of their problems can be alleviated if they will simply be prepared to have for sale every item on their menu during Business hours. as these gracious and accommodating employees do not bear the cost of the food, I can only think that it is their management who is mandating they are rationing of preparation of standard menu items because of the possibility that they may not be able to sell them. The original recipe KFC is nothing like it was supposed to be. it is a greasy overly salty not spicy enough pressure cooked mess. only those old enough to remember the succulents KFC that was prepared and the pre-​Pepsi pre-​trans fat era can appreciate this review. May I reiterate that I receive if you serve courtesy and deference from the front line people. The manager of the store should be reprimanded by the franchisee for her rationing of certain food items most notably the grilled chicken. I have dictated this via Siri, and she is not a proficient stenographer and I apologize for any nonsensical passages in this writing.

Been here twice, drive thru both times. the service has always been good, both ladies to take our orders were very helpful. The food the first time was not very fresh and I was not pleased, but that was not the case today. The food was hot and delishous — for fast food of course. This place is super convenient to washateria so is now our laundry day lunch/​dinner option.

Charged $ 28.37 for a combo listed as $ 13.99. I even went back to check the menu. This is the second time they have over charged me, so now I’m posting. They are rude and put out when you order even for a fast food chain.
Complete fail.

when i first walked in the door the cashier rushed to the front finishing whatever he was eating in the kitchen a moment before. he seemed distant and unwelcoming, when i got my chicken he didn’t offer any sauces i had to ask. when i made it home 5 min later i could tell the chicken was old. i dont think i will be a return guest.

The phone # does not work. They didn’t have grilled chicken last time I went. I tried to call but the # is no longer in service, I wonder if they made what is on their menu today or only what they want to make.

I was over charged, my order was wrong and instead of being called a chicken little, it should be called a chicken mini.
Every time I come here (specifically to THIS location) I end up leaving disappointed. Then to boot, the older, tall, large, African American lady with large boobs (yet looks like a man) has an awful personalty. Make sure not to ask her to do her job, on second thought, just crawl through the drive thru window and get you own order.
Oh yes and it should be noted: THEY CHARGE FOR ANYTHING MORE THAN 2 PACKS OF KETCHUP!

They have halal chicken and you should ask for it

I roll into KFC about a week before Thanksgiving around 2PM in my PJs. Why? Well, I’m finally rolling out of bed, massively hungover and have a serious craving for Thanksgiving staple — mashed potatoes and gravy. Once I get here, I’m baffled by the menu — not because it’s poorly set up, but because I“m terribly hungover. I just can’t seem to figure out where the items I think I want (Mashed Potatoes & Gravy and Mac N Cheese) are on the darn board. I give up and decide to order a tender combo — shoot, it comes with a desperately needed soda. Because I was not quite functional, I don’t consider, process or realize that I can probably sub the potato wedges in the combo for another side — so, I shout at the lady that I’d also like family sides of the above mentioned items. Sweet! I just scored 3 tenders, a biscuit, potato wedges, mac n cheese, and mashed potatoes with gravy (and a soda) for like $ 10. Let’s not talk about how much of a fatty I was going to be within 15 minutes in my bed while watching Dr. Who. This was heaven.
Only one negative. Gravy isn’t a dipping sauce. Wahut? No seriously. The cashier asks what I’d like to go with my tenders — Ranch, Honey Mustard or BBQ. By default, I naturally spout, «gravy», and she says, «that’s not a dipping sauce option». So terribly heartbreaking. Long before these other condiments (ahem, dressings), great grandmothers around the world were whisking up grease, water, flour and pepper to accompany fried chicken. Dang it — Gravy IS a dipping sauce!

Excellent service!!! The gentleman taking orders tonight was awesome! Will be back for more
Love their coleslaw :)

I’m a little upset. I went in today hoping to wrap my fat lips around a juicy piece of meat. Unfortunately, they didn’t have boneless chicken. I settled with bone in. Then I asked for extra crispy and they didn’t have that either. THEN I asked for coleslaw… Guess what? They didn’t have that either. I’m sooooo frickin pissed. I’ll just go to Popeyes.

If there is zero star I would not even give one.

Reminiscent of the scene in 30 Rock where Liz Lemon flips the conference table full of food demanding to know where her mac and cheese is — that was me right meow. That was definitely me today.
KFC is the only place where you can get serviceable mac and cheese from a drive-​thru in the neighborhood to the best of my knowledge. If there are more hopefully this review shakes them out of the tree. I wanted mac and cheese but I didn’t want to dirty my pans at home and invest all that time into it. Neither did I want to have get out of my car and walk into a place. As much as I have hit on nearly every employee at Jus Mac, I am apparently not attractive enough to convince any of them to come out to the parking lot, take my money inside, and return with my order. So until they implement that system where I get special treatment: if I don’t want to get out of my car I need to figure something else out. That is where KFC comes in and fills the void.
They have chicken too, that’s what the C originally stood for in Kentucky Fried Chicken. Although my kitten likes to think the C is for cat and there was an open invitation to jump into the empty tub of chicken left behind after a fun «tea party themed» theme party of drinking American light beer, eating NASCAR approved food, and pretending we actually were as hateful, uneducated, jingoistic, and ignorant as their platform makes them appear to a detached, disinterested, and neutral arbiter.
Sharell was probably the nicest fast food worker I have ever encountered. I have eaten a lot of fast food in my day. So that actually means something. She was cheerful, nice, friendly, and pleasant. Hopefully someone in KFC land recognizes that she does a great job and is a great customer-​facing ambassador for their brand.
They really should recognize her, since everyone else I have dealt with at this location for mac and cheese has been incredibly rude and provided some of the worst drive-​thru customer service this side of the Mississippi.

This KFC is the best; I always use the drive thru. I am very happy w/​the professionalism of the staff here. Yesterday they were swamped and employee (Brenda) said to me «I’ve not forgotten you» — which made me pretty pleased. The staff is well-​mannered, well-​organized, flawless, and kind. I ordered all drumsticks for my meal w/​side dish which is not on the menu and they took the order w/​enthusiasm.
Thank you.

It is hard to believe that a place can be so incompetent. They don’t appear to know how to work the drive through intercom. After asking for a minute they got back to the order but then 5 min of dead air before asking for the sides… Once at the payment window it turns out they are out of chicken. This is the second consecutive time they have been out of chicken. Simply a waste of time.,

The interior of this place is well can we say crack house chic. Went there tonight they were out of chicken hows does a chicken restaurant run out of chicken? They were like we have a couple of biscuits and ketchup packets if you would like to order that. What were they doing that they ran out of chicken? I know it wasn’t cleaning this place is a hole!