Kendra Scott

While the jewelry is beautiful, the customer service is not. I have been to this location several times, and I was never greeted, asked if I needed assistance, or thanked for purchasing anything. The girls just stand at the front of the store and act like they are too good to assist me (and several of my friends as well). I hadn’t viewed any reviews on Unilocal prior to visiting so I thought maybe it was just me, but it clearly seems like these girls have zero customer service skills. I get better service walking into a gas station. Sad when you are paying a decent amount of money for a piece of jewelry here.

My first time shopping at Kendra Scott was at an event called «Kendra Gives Back». From 6−8pm one day, 20% of proceeds were donated back to a charitable organization. I love this about this company. Its such a great thing to do.
The employees were super helpful and friendly. If this jewelry is your style, it can be overwhelming because there is SO many options! My favorite part was the color bar. You pick the piece of jewelry and the color stone that you want and they make it for you right there. On top of it all, I got one item for 50% off because my birthday is this month!
Great company, great jewelry, can’t wait to come back and shop again.

The Rice Village boutique is super cute — very Kendra. Clean, modern, and bright. And the employees are very helpful! I was wandering around browsing, and someone came up to me to ask if I needed help. I did! I was looking for a very specific pair of earrings I had seen online, and she walked me right over to them! It’s a great store to browse, but I love that I was in and out in five minutes also! Parking is rough — but it’s a great location for the shop. (Try street parking first, if you’re out of luck then go to the garage — which is not free sadly.)

Eh.
I own quite a few pieces from my own purchases in store and online and received as gifts, and generally have mixed feelings about KS: some of the pieces are quite beautiful and have the trendiness factor, but are overall way overpriced for the cheap quality. The fake «stones» scratch easily, the chains tarnish, and one day when the fad ends and it all goes out of style, I’m going to wish I invested all that money in fine jewelry instead.
Now, about the store. The first time I came in, I was in «sorority girl» gear and generally received pretty good, upbeat and peppy service, even though I only bought one thing. The next time, I was in more casual attire (my everyday tee and sweats getup) and all of the snotty sales girls barely even acknowledged me. When I walked out the door with a bag full of items (a pretty penny, mind you) no one even bothered to say «Thank you» or «Goodbye/​Have a nice day».
If you decide to come here during your birthday month for your 50% off one item, maybe consider dressing up and having your hair and makeup done. Ridiculous, I know.

I came here at a non busy time afterschool on a friday one time. They had a great jewelry selection here. However, there were wayyy too many workers. I was asked by at least 6 different workers if I needed help which was a bit intimidating. However, I was helped well and I did what I wanted to get done. This location is a lot better than the one in CityCentre as for the Houston location. Definitely will return.

Great Kendra Scott location! When I heard that a Kendra Scott store was opening in the Village I was ecstatic. Some of the pieces are pricey, but for the most part you can get a nice gift for someone (or yourself) for less than a $ 100. Trendier, fancier pieces can easily sell for over a $ 200, but this is jewelry you will have for a long time.
Honestly, you can’t go wrong with the traditional Color Bar pieces. Are there too many options for you to choose from? Can’t go wrong with a gift card. They also have a great return policy where someone can trade their gift in for something more their style.
Broken or missing earring? Don’t panic! Take your broken earring in along with its pair and, on the spot, a sales associate will switch it for a brand new pair free of charge! Missing earring? The new pair will only cost half of the original price which is better than buying a whole new set of earrings. The sales associate who helped me trade in my broken ‘Danielle’ earrings was helpful and sweet. Can’t get enough of Kendra Scott.

I am totally obsessed with Kendra Scott! A lot of my paycheck goes toward funding my Kendra problem. #youcanneverhaveenoughkendra
I’ve been a devoted shopper since 2012 and have seen her through many collections. However, my first Kendra love was the Elle earring and they have proven to be a staple in my accessory game. Some tips on scoring Kendra a little cheaper:
1. Your birthday month, if it wasn’t already, will soon become your most favorite month of the year. Show your ID and provide an email address and receive a whopping 50% off any item. Yes, HALF OFF. Run!
2. Nordstrom carries Kendra and often has her jewelry marked down during sales.
3. Off Fifth Saks carries Kendra marked down, too.
4. Gilt sometimes runs super deals on KS jewelry.
The beauty of Kendra Scott is in its simplicity. You find a piece you adore and then you just have to have it in 3 colors. Or 4. Or 5.
PS This is my fave KS location in Houston. The girls here are always super sweet and nice– haven’t found this to be the case at the CityCentre location, unfortunately.

I have gone to this location many times. I am not sure about the reviews below, because most of them say they have had a lack of service. If anything, I am overly helped and sometimes would just like to be left alone while shopping. I’m sure the girls are just doing what they’re told, however having four different people asked me within 5 to 10 minutes if there’s anything I need is a little overboard. Regardless, at least they are there to help me when I need it ps I KS

I’m a fan of the stylish and sophisticated look of KS jewelry. Although it has a distinguishable look, I really like how patrons can customize pieces to meet their preferences too. Today, was my first visit to this particular Kendra Scott location. I stopped in to create a pair of earrings on the color bar. I’m so glad that I opted to make them in-​store instead of ordering them on-​line because there was a significant difference in color on the computer. I was debating between bright red and dark red. It is difficult to tell the difference on-​line so going into the store made a world of difference.
Upon entering the store, I was greeted by not one but two associates. Big Plus! Next, I proceeded to the color bar where there was no wait. Yes! I worked with a nice sales associate to match the stones for my earrings. It took her practically no time at all to make them and I was in line to check-​out. The cashier complimented my design and gave me a nice idea for my next pair. Two thumbs up!
The only reason I’m giving this review a ⁴⁄₅ instead of ⁵⁄₅ stars is because of the lack of parking. After circling the block, I realized that there was a parking garage close by that accepted validated parking tickets from vendors. Now that I know where to park, I’ll definitely be back.

Not sure about the previous reviews about bad customer service, but I certainly did not have that issue. I went into the store already knowing what I wanted. I was greeted immediately at the door and led to the exact place I needed with no pressure to purchase. They gave me time to look on my own and followed up. I appreciated how they gave helpful service without making me feel forced to buy anything. The customer service was exactly what made my shopping experience pleasant. I also enjoyed hearing that you get 50% off o.k. your birthday! I plan on returning :)

I’ve been into this store 4 times and have never purchased anything. Are you wondering why? It’s because the service is non existent.
Not one time was I greeted, not one time was I offered any help while browsing, and that is why I will always leave empty handed. I tried to give them the benefit of the doubt the first time that they were busy, but I’ve dropped in on slow days/​hours and still nothing! I even walked straight up to the bar in the back while two associates were chatting and neither even gave me a look.
If you are going to spend a significant amount of money on jewelry, that investment should be acknowledged, appreciated, and assisted.
I suppose I am not the kind of person KS likes to have buy her jewelry. Which is a shame and I will not be trying again to go in.

I’m not exactly sure what kind of customer service these people below are looking for but I get impeccable customer service at this location. I had two pieces of jewelry that the finish had worn off of and they gave me 2 new pieces free of charge to replace them with. I hope that this is standard and not someone being nice as this is my favorite part about KS jewelry. It’s expensive but worth it if her pieces will be replaced in the event that they tarnish or that the finish wears off.
One thing that I imagine that could be an easy fix that has not been fixed yet though is that you cannot use a GIFT CERTIFICATE on line and pay the remaining balance with your credit card… For such a large well known company this shouldn’t be an issue and Kendra Scott should hire an IT guy for $ 30 an hour for a few hours to get this working. With the profit margin where it is this specifically SHOULD NOT be an issue. Would be 5 stars if this wasn’t an issue. Fix this…

I absolutely LOVE Kendra Scott! Not only do they give you 50% off on one item in your birthday month, but they ALSO will replace any pair of earrings if you’ve lost one of the earrings in the set for 50% off too! So if you take the one you still have to the store, you can get a brand new pair for 50% off. So awesome! Especially for someone like me who has managed to lose several :-(But thankfully KS has my back! :-)

I’m super biased because I absolutely LOVE Kendra Scott jewelry, but then again, who doesn’t? This location is great. The customer service is superb with everyone being extremely helpful, the place is always clean and organized, and the displays are fantastic. The only reason I didn’t give it 5 stars? The parking is horrendous. There’s limited spots in front of the store and since Rice Village is so popular, there is little surrounding parking available. There is a $ 10 parking garage right behind the shopping strip if you plan on staying in the area for longer than 20 minutes and want to pay for parking.
Pro-​tip: Show your driver’s license during your birthday month and get 50% off one of your items!

Pro tip: 50% off any one item during your birthday month. Just show them your ID!
Idk why there are such negative reviews about the ladies who work here. There were like 5 of them and they were all really nice and helpful. I’m super indecisive and it took me a while to pick out what earrings I wanted but they never rushed me and they offered their opinions on which one they thought looked better.
The store is very nicely decorated. I like that everything is accessible to browse or try on. And of course, the jewelry is beautiful :)
The only downside is the nightmare that is rice village parking. But at least this store is close to sephora and Mac so you can get your make up needs met as well. Happy shopping!

I typically order my jewelry online, because I am lazy. I heard through a friend that Kendra Scott takes 50% off of one item during your birthday month. I emailed the website and asked if I could do this on the website, and she said that you have to present your government issued ID upon check out at a store. This makes perfect sense to me!
I came here today (4÷27÷15) and walked in, a young brunette woman helped me out. I asked her if the discount was available, and she said yes, it’s available your entire birthday month. I pulled up two items that I had in my shopping cart online, and she told me that they had them in the back. She then sat with me and made sure that everything was in the color that I wanted (and I switched twice– sorry!), she was extremely accommodating!
When I checked out, she gave me the discount on one of the pairs, but they were both the same price. Everyone in the store was extremely nice! There were also a few women in the store who were dressed «comfortably» so to speak, and no one was rude to them from what I observed.
Ms. Scott, your staff are incredible, and your customer service representatives emailed me back in less than ten hours, I will definitely be returning to this location, and I commend how well you and your employees run the store. :-)

Let me start off by saying that Kendra Scott jewelry IS gorgeous, it’s so classic & elegant. I think the price point is great too, you can find something for a fair price and even do something more extravagant at their Color Bar.
However, I am in total agreement with some of the girls that have had awful customer service here. My dear husband & son decided to surprise me on Valentine’s Day & get me some new jewelry. I didn’t need anything, but I looked on the website before going in & decided on a few pieces I really liked.
The girls servicing at THIS particular location are straight up snobby & flat out RUDE. If it’s the real Kendra Scott commenting about «how she feels bad about us getting awful customer service,» she should really think about who she hires to represent the company & who actually represents her brand to the «common folk.»
I will definitely remain a KS customer, but this will be the last time I ever shop at this location. Which is so sad, because it’s convenient & I have numerous friends that would’ve stopped by here! I read the reviews at the Memorial location & it doesn’t seem to be a problem there, so I’m crossing my fingers & hoping they aren’t snooty up there.
If there is something nice to say (hence 2 stars vs. 1) my husband said that he called in beforehand because he joined the mailing list & got the 15% off coupon for first time subscribers. He said that they acted snobby to him over the phone but he just figured «that’s the generation that’s been raised.» Bless the poor guys heart, no one else ever talks like that to normal people! Anyways, they did honor the 15% off coupon, but that’s the least they could’ve done when I walked in wearing my sweats instead of being done up: P

I received a promotional email offering a free necklace with $ 50 purchase. When I went to redeem, the girl told me that this was only valid for the first 50 customers, I told her the email never stated that and she replied telling me that she hadn’t seen the email I was talking about. Clearly rehearsed. I wont go to a store that does not honor their promotional offers and I would not recommend this to anyone else. Awful customer service.

I love Kendra Scott jewelry and I wish this store consistently did her beautiful pieces justice.
Sometimes, I have a great experience finding what I need with a sales girl who is happy to help check for more colors or styles — which is really great!
More recently though, I came in for one of their sales, and the sales girls flat out ignored me. I circled the store until I finally caught the attention of someone coming from out back. She helped me find the earrings I wanted to pick up and showed me some other similar options (the color I wanted was out). Upon check out though the sale price was not ringing up so I showed her the sale price online. Unfortunelry she didn’t honor it so I didn’t really end up saving. This was particularly disappointing because I felt like I wasn’t really met half way.
Another time I brought in my druzy necklace which has been flaking off gold paint. I showed it to the same girl above, and she said, «oh we cant really do anything about it because that one is so popular». Also disappointing getting a defective item and not being able to replace or fix it.

I am so glad Kendra Scott finally opened up a store here in Houston! Most of the Kendra Scott jewelry I own I was gifted or ordered online. Located in the same strip as the MAC and Sephora stores, this is like a candy store for grown ups. It is so fun to see all of the jewelry in every color it comes in, up close and personal.
Today I went to purchase some earrings for myself, as my Mom informed me that you get get 50% off a regular priced item during the month of your birthday. Sold! I ran over there as fast as I could. I came to purchase the Skylar earring in Turquoise. I was in and out quickly, which was nice, as I was on my lunch break.
The staff is super friendly and I can’t wait to go back and really look at the selection and try items on. Such a great store!