K & N Builder Sales

I recently just remodeled my home purchased a full kitchen of appliances. I went to K&N Builder Sales and had great service, knowledgable sales staff, professional delivery and installation. I would highly recommend!

I purchased a cooktop, pop-​up downdraft, refrigerator, warming drawer, convection oven, dishwasher and microwave in January. My salesperson, Donald, was very helpful, especially when it came to communicating with K&N’s own installers after we realized my contractor had not properly accounted for the dimensions of the cooktop and downdraft. K&N had to come out multiple times due no fault of their own. I could not have been happier with the expert installer who finally got my downdraft working properly.

I cannot recommend this company based on the poor quality of service. I am currently in dispute with them, and will update this review based on my feedback with the company. You would be wise to seek other distributors or installers for your kitchen needs.
I had purchased a high end range hood (Zephyr Typhoon AK2100AS) from them. The product was excellent and the price was fair. However, the reason I cannot recommend the company is due to the poor quality of customer service and their ability to deal with fixing my improperly installed range hood.
To this day, the sales manager has not returned my calls or email.
Update on 8÷8÷2014 — Late afternoon:
K&N sent 2 technicians to visually inspect the range hood. They agreed there was an issue. They left to get some shims that they thought might help. They never returned.
Update on 8÷11÷2014:
I have contacted K&N Builder Sales to inquire when the techs would return. The K&N Salesman stated that they will schedule a Zephyr Salesman to take a look. My range hood has also developed a vibration at the 2^nd speed setting.
Update on 8÷19÷2014:
No technicians or saleman have called to setup an appointment with me. No followup from the business via phone or email. I called to follow up on 8÷19÷2014, the K&N salesman said he would get back to me. I ask if he could also have 2 technicians visit with the Zephyr salesman to address any issues on the spot, instead of me scheduling a 4^th visit to address the issues. It is rather difficult for me to take time off from work to have this work done.
Overall — a very frustrating experience.

I ordered $ 17,000 on new appliances with K&N (a Subzero fridge and GE Monogram Oven). I could have bought them cheaper elsewhere but wanted the installation done right the first time and they had their own service company.
The sales person told me that the difference in size between the oven I was replacing and the one that I bought was small — but it turned out to be much larger (and vertical rather than horizontal difference). Of course, I had told her that I was concerned about the ability to cut out a larger hole when I ordered it but she said that it was not going to be a problem.
So, here is what happened:
— the installation guys (who were very professional) get my old oven out and then tell me that they cannot cut a large enough hole and say that I need to hire a cabinetmaker to make it fit.
— I told them that was fine. Just take the appliance back and I would sort it out. The fridge was installed and working so no problem there. I wanted to make sure I can modify my cabinet without massive remodeling before committing to the oven.
— They squirmed and obviously did not want to do it so I called the sales person, Shirley, who said that I cannot send it back — basically, the message was that I bought it, it is mine now. I pointed out that she was the one who was missed the size issue.
— I asked to talk with the manager. Of course he was not in.
— Shirley called and left a message at my office, not my number that I called from (even though she knew I was at home with the installers) saying that sure, they will take it back but there will be a restocking charge. I got the message the next day. No, «what can we do to help» or «let us reschedule». Basically, it felt like a screw you, we have your money.
So, even without the message from them, I decided to keep the oven in the garage and deal with the sizing issue (even though I would have bought a different oven if they had flagged the size issue correctly. I guess I will have to install it myself.
My advice to anyone is to never, never, ever, deal with these people. I realize that everything does not work out but it costs very little little to make the customer happy. Find some place that cares.