JL Trevino & Associates

I came here to pick up a foundation letter for a new home construction that just finished. I was told to wait for a little bit because the engineer was «busy». That «little bit» turned into over an hour and a half wait. When I actually met with the engineer, he told me to come back the following day. I asked him if he could leave the letter at the front desk and when a good time was for me to come to in so I wouldn’t have to wait for him again. He said that he would leave the letter at the front desk and to come in after nine. I came in at 9:25 am and it’s about 10:10 am as I’m typing this and there’s still no letter. The guy at the front desk told me when I came in that he’d go back and check. He went inside and I haven’t seen him since.
If they can’t do a simple thing such as providing a letter and/​or following through on something they said they’d do, why would anyone want to us them for other services? I mean, seriously, how hard is it to provide a letter!!!
Very unreliable. Avoid at all costs.
Edit:
I was getting ready to bitch somebody out and make a scene. I don’t want to get arrested so I left at 10:25 am with no letter.