Jared Galleria of Jewerly

I had an excellent experience here. After accidentally losing my engagement ring just weeks before the wedding, they were extremely helpful with helping me find something that fit my non-​traditional style and low budget. The lady that helped me out really got to know me and what i liked and did not like in rings. She ended up pulling something that was not online, or in the showcases and it was superb. It was exactly what I wanted. At first, I wasn’t sure if I wanted insurance, but with the fact that they clean it every 6 months and tightened any loose stones, it was a selling point for me. I would highly recommend to anyone.

My boyfriend bought me a necklace for Christmas from this jewelry store and since December 2015 it has been broken 3 times in 5 months from normal wear!!! The company replaces the necklace, but only because I paid the $ 60 for insurance. They don’t seem to take responsibility for their low quality merchandise. Never purchasing any jewelry from Jared again.

Earlier today I took my ring in for a rhodium dip and prong tightening. I figured Jared’s was a reputable jewelery store. The pick up time was 3pm. I picked up my son from school and arrived at the store at around 3:40. The ring was not ready until around 4:30. I told the lady that something didn’t look right. I couldn’t put my finger on what looked different. I had a very long day and I was just ready to get home. The lady read the numbers off the center stone and they matched my GIA certificate so I figured all was well. After looking at my ring throughout the rest of day I still felt something was off. I then decided to pull up a pic I had taken of the ring before. Sure enough the halo looked completely different. After further inspection, I realized that the holes under each stone were no longer there and the halo looks higher on one side than the other. I called the store and they said to take it in tomorrow talk to a manager, and show the before pic and that they will correct any mistakes made. I am sure that the issue will be resolved but I cannot feel comfortable until the issue is actually resolved. I will update this review tomorrow based on how this issue is taken care of. I’m assuming the gemologist may have felt rushed since it was not ready on time and I was waiting. Maybe feeling rushed prevented them from paying attention to detail. Either way it’s not a small error. I only hope that my ring can be brought back to the original way it was before taken to Jared’s. I posted a before and after pic. The before pic is on the left and the after is on the right. Sorry for having it backwards.