Infinite Smiles

In town for a long weekend, and a front tooth crown popped out. They were able to see me right away, work through my crappy insurance, and get it reseated with minimal hassle and a good sense of humor. Highly competent, highly recommended.

This was hands down the best dental experience I’ve ever had, and I’ve been to some snooty, fancy-​pants dentist offices, ha! Here are the things I loved about the experience:
1) LOCATION — easy and accessible: no medical center garage parking, but rather in a very accessible strip center
2) SERVICE — they took me back EARLY! When does that happen? Waiting room is very nice and comfy so I wouldn’t have minded waiting. The dental hygienist greeted me with a first time client gift of a mug and all the usual things dentists give you (toothbrush, floss) and a tour of the office, including where the restroom is located, where I’ll go to pay at the end, and showed me the wall of Dr. Brown’s credentials. This was a welcome surprise that was out of their way as this isn’t the usual job of a hygienist.
3) IN THE CHAIR — I was impressed with how much they take their time explaining everything to you, answering questions, and making sure they are addressing your concerns. In the initial discussion they ask you things like, rate your smile from 1 – 10 and what would make it a 10 for you… I’ve never heard a medical professional ask me something in such a subjective way, but I think that really gets to the core of whatever you want to address about your teeth. After the photos and x-​rays, they hygienist put a little screen in front of me and talked through every single picture, explaining any concerns/​issues and underlying reasons for them. When Dr. Brown came by she was SUPER approachable, friendly and sat down making me feel like she had all the time in the world for my questions. Everyone was kind and thorough.
4) At the end you go to a consultation room to take care of billing and you get a sheet explaining costs for any potential procedures discussed, and here you also make appointments for these procedures.
Never had a more pleasant dentist experience!

I agree with a previous reviewer regarding filling treatment. I had to go back several times to get a filling refilled, which I didn’t think there was a problem in the first place. Now several months later I have tooth sensitivity with that tooth. I feel like they created a problem that wasn’t there to begin with. Very friendly staff and dentist. I do think they do a good job with teeth cleaning but still not the dentist I’m looking for.

I really enjoyed my visit. The staff is pleasant and professional. The work that was done a year ago is still intact. So I am happy. I really like Mary. Jackie is a great hygienist !! She’s gentle.

I had to switch dentists due to a change in dental insurance.
I read reviews on several dental offices and based on great Unilocal reviews I chose Infinite Smiles Family Dentistry.
I called to make an appointment and the person I spoke with was very pleasant and knowledgeable and after a few minutes on the phone both myself and my wife had appointments set up.
I can only go late afternoon so my appointment was set about a month out when they had their first late afternoon appointment opening.
Last week I realized I had today ⁸⁄₁₇ off work so I called and they were able to get me in at 2:30, fantastic!
I was called back 6 minutes after my appointment time which isn’t too bad.
The dental assistant was very pleasant and did X-​Rays and pictures of all my teeth.
In the past before I had insurance I had several of my molars removed since it’s cheaper for an extraction than repair. That is a decision I regret but it was a necessity.
The assistant asked if I have ever considered getting the gaps filled. I explained that yes I have but all options are simply not financially feasible for me. I explained also that my previous dentist talked me into a dental appliance (Partial) but that it did not work for me at all.
She also asked if I had ever had a deep cleaning done and I said I had several years ago at a dental school.
Afterwards the dentist came in and just like the assistant she was extremely friendly and did a great job of explaining everything they had found with my teeth.
She mentioned that I should get crowns on some teeth as well as maybe a bridge to fill gaps on my molars.
Just like I did with the assistant I explained that I could not afford that, even after insurance the type of work she was recommending would cost several hundred dollars out of pocket.
She said that her job was to explain what she thought I needed and it was up to me to decide what I would get done. She asked if we could at least get a cleaning done today which I agreed to since that’s why I was there in the first place.
She left and the assistant came back with a print out showing it would cost me $ 67.00 AFTER what insurance covered.
I said there shouldn’t be any charge because insurance would cover a cleaning and X-​Rays. She said that was for a normal cleaning but what I needed is Perio maintenance since I had had a deep cleaning done in the past.
I told her I could not afford anything insurance didn’t cover and she said ‘that’s what the doctor determined I needed and it would be a disservice to the patient to not do it’.
I asked if they were refusing to do a normal cleaning and she said yes.
That was the end of my appointment.
After I returned home I called them because I wanted to make sure that since I wasn’t treated that they didn’t charge my insurance because that would keep me from going to another dentist for a needed cleaning for another 6 months.
I was told that they would be charging my insurance.
After quite a lengthy discussion on the phone with me saying I was refused treatment and them saying I refused treatment. They explained if they didn’t do the Perio maintenance that they could be held liable if something were to go wrong in the future. That’s understandable but it didn’t help my situation so I gave up.
My wife has cancelled her appointment as well. My wife made a post on Infinite Smiles Facebook page saying they refused to treat me. I was told by the person on the phone that if we make any more posts on any site with ‘false’ information that they would be having their lawyers contact us.
I want to make it PERFECTLY CLEAR that I do not disagree with the dentist’s diagnosis; I simply cannot afford all they want to do even if I need it. They told me that not doing the Perio maintenance would be detrimental to my oral health but with them not letting me get a normal cleaning then charging my insurance they are making it so my insurance will not cover another visit for 6 months which means I won’t be able to get a needed cleaning. If I’m not mistaken that is even more detrimental to my oral health than if they would have at least done a normal cleaning.
I would give them 5 stars she is very nice and very knowledgeable and the office staff are friendly. They would even get 4 starts if they simply would have been more understanding of my situation and not charged my insurance so I could try to find a dentist that would treat what I can afford.
Unfortunately I have to give them only 2 stars based solely on customer service.

Sadly, two to three times after visiting for the first time, I experienced shotty filling treatments. I had to go in for multiple refillings. I’m not an intense flosser or brusher but it just kept falling out! I went to another dentist and they assured me I wasn’t going crazy as the filling job I previously received here was subpar and compromised. I was also made aware that other fillings were neglected. Needless to say, I didn’t have a great of a visit after the first one as it all went downhill from there.

I am absolutely am terrified of going to the dentist or at least I was. I started seeing Dr. Brown this summer to get my teeth back in order. I needed a lot of work done including two route canals. She and her staff have been nothing but nice and professional each time I come see them. During each procedure Dr. Brown and her associates will make sure that I was feeling okay, that I wasn’t experiencing any discomfort and if I was they need immediately rectified it. After living in Houston for five years I finally found a dentist that I know I’m going to stay with and recommend to anyone in need.

Nobody likes going to the dentist, but Infinite Smiles and Dr. Brown made it a piece of cake.
Dr. Brown is exceptional, great at explaining what is going on, and very kind. She is seriously «good people.» The office is clean, fresh, and modern, and it was actually enjoyable to visit. The office staff are exceptional – service on the phone is kind and helpful, they greet you warmly as you come in, and thoroughly discuss your treatment plan with you.
I would recommend this dentist to anyone!

A Doctor’s Doctor. A True Professional. I am happy to join the family headed by Dr. Ashley Brown. She took care of the entire family — thorough, effective & kind. A busy and successful practice requires these qualities in the staff and owner! Thanks too to their team for making me and my two children feel welcomed. I am a physician myself and I’ll continue to recommend her above all others.