ICING

I loved my ear piercing experience here and would recommend this location highly. A young man named Steddy, the assistant manager, was patient with all of my crazy mom questions and put me at ease about piercing my baby’s ears. He even sang the itsy bitsy spider to my baby girl as he prepared. 5 stars for amazing and personalized customer service!

I had a date day with my 13yr old daughter where we hit up the mall to hang out and also so she could spend her birthday money.
We rolled up to Icing and a young lady told us that everything was buy one get one 50% off and we said thank you and started browsing their selection. The kid started looking at press-​ons and random jewelry pieces and I noticed a purse that looked like something I had been looking for a while. It was up high hanging on some wire racks, but it was easy enough to get down. Then I saw another color behind it that I thought I might like a little better, so I pulled it down too. However when I went to zip the first purse back up, I was reminded that this was definitely not of high quality, so I opted not to spend the $ 30 on either one. The kid and I (her 5’4″ and me a mere 5’2″) struggled to get the purses hanging back up on the rack while the same lady stood behind the counter just watching us. Finally, I just apologetically handed them over to her and let her know we were struggling to get them back. She was visibly irritated by this. I mean, they shouldn’t have put them up there like that in the first place and what the hell did she expect me to do?!
So then my daughter found some press-​ons that she dug, so we went on to check out. When she put the item down the same chick asked her if she wanted to get something else for 50%, and my daughter, who probably hadn’t heard her when we walked in asked her what she could get 50% off on. This chick never once cracked a smile on her stank ass face! Since she clearly wasn’t going to be a decent human being about anything, I went ahead and told my daughter that it applied to everything. So she kinda looked at the rings right there by the register and this (insert explicative here) rolled her eyes at my kid! Why’d she say anything if she was just gonna be pissed off about it?!?
My daughter saw that the ring was $ 13 and she wasn’t going for it so I started to tell her that it would be half off, but ol’ (insert explicative here) interrupted me and asked my kid if she just wanted the one item, basically bullying/​rushing my kid into finishing this sale. Mind you, the only other person in the store had just walked in and just started looking around, so we weren’t holding anyone up. But of course, my soft spoken daughter agreed and moved on to finish the purchase.
She told my daughter the price, my daughter gave her a $ 20 bill, and then she proceeded to ask my daughter if she had the exact amount of change, but of course was clearly irritated by the time it took her to look for it.
We walked out of the store and my daughter looked at me and said, «that lady was mean» and I felt the blood boiling!
The reason I didn’t cancel the sale altogether was because my kid really liked the nails and would have obviously been disappointed if I didn’t let her get them, whether the chick was a (insert explicative here) or not. The reason I didn’t go off on her was because I needed to be a good role model to my kid (it took A LOT!!) and I didn’t want to make her experience worse.
Needless to say I was pissed, but I won’t step foot back in this place! They have other locations and other stores altogether with higher quality stuff anyway!