Hub Hyundai of Houston

I once came here when I was looking for a car. Man named Sal helped me out. He was very friendly, helpful and really great. The only thing I would say is the entrance and parking area is really tight/​crowded. My boyfriend had some service done on his car over the week and I think they fixed everything in a timely manner.

STAY AWAY! WILL SUBMIT FRAUDULENT PURCHASE ORDER
unfortunately my vehicle was totaled in the recent flood. I came in last week because this dealership advertised they could assist flood victims with loaner cars because rental companies were out of vehicle. I had explained over the phone that i was inquiring on their advertisement about the flood assistance program and they confirmed they did in fact have this program. So I came in and told the person up front why I was there. I was not ready to purchase a vehicle yet as i was still going through the claim process but wanted information about the flood assistance program. I filled out a form which they said they needed on file their system and if i was given a loaner. and was assured SEVERAL times they would not run my credit or anything of the sort unless I had selected to purchase a vehicle. WELL the sales associate assisting me Carlos Barboza took it upon himself to submit a purchase order to a lien holder for a vehicle I NEVER even looked at or discussed. Thankfully the bank called to confirm the purchase order and was kind enough to send me the proof. This purchase order had all my information, amounts for a vehicle and even had hand written adjustments and a signature. I went in and spoke to a sales manager Mark who apologized and chocked it up to an error due to sloppy handling. It is very hard to believe it was and error. How does someone hand sign a purchase order without even confirming who’s information it contains? Last time I checked that was fraud. DO NOT trust this dealership clearly they are trying to take advantage of the flood victims.

First new car oil change which is «on the house». Perfect, right!!!
Well, when I checked out I was charged $ 22 to have my tires rotated. Seriously?!!
Perhaps they should inform the customer of this fee beforehand. I could of had it done for FREE at discount tire.
I won’t be back… Disappointed in this dealership once again.

Buyers Beware. This place is real shady and will place additional fees to your car purchase. Tell them you do NOT want MAP (Motorist Assistance Plan) which costs over $ 1000. They will attempt to automatically add this fee to your car purchase without your knowledge and any explanation of the plan. I cancelled the plan but the amount will NOT be refunded or reimbursed to you until you have made your last car payment. I am financing for 5 yrs, so Hyundai Corp will take your $$$ and invest or earn interest off of you. Please learn from my mistake and say NO to MAP.

My parents brought in a running car and the dealership worked on it. When the car was picked up it was making a loud noise and was told it would resolve but it did not and the car ended up dying on the road and required a tow. Now Hyundai wants to wipe their hands of it and appears to be pointing the blame at anyone but themselves. Hopefully they will decide to do the right thing which is fix the car properly.

I purchased a car on December 11^th. HUB didn’t send out the pay off on my trade-​in until 7 January! This cost me an additional $ 42 in fees and I had to waste my time on the phone with my bank and with HUB making several phone calls trying not to get hit on my credit. Had HUB done what they were supposed to do this wouldn’t have happened. Poor service in my opinion. They should have paid those extra fees not me.

Service department is awful. When they have to order parts they never call you to tell you they arrived. You walk into the service department and no one seems to want to make eye contact because they will have to talk to you if they do.

Avoid this place like the plague. I purchased a 2014 car in 2015 that had very low miles. We agreed to a price and well once financing was worked out, I ended up paying $ 9,000 more than we originally agreed to. I wasn’t happy about that but I knew my credit wasn’t that great to begin with so I sucked it up.
About 2 months later my tags and registration never arrived in the mail as they said it would. I called and they said it usually only takes a few weeks. I waited and waited and after 3 months I called again. They said that I owed them $ 500. I’m like what? But since I haven’t paid them, with interest and penalties they now wanted $ 1,000.
They said I agreed to pay them $ 500 cash (beyond the normal financing deal for the car), which I never did and they were holding my tags and registration as hostage unless I paid them the money they wanted. They got really nasty and threatened me several times.
I finally just blocked their number and went to the court house, paid $ 17 and got a duplicate. Problem solved.
DO NOT TRUST THESE PEOPLE FROM HUB HYUNDAI. THEY ARE SHADY!
Update June 10, 2016 — You won’t believe this but they actually called me and said that my plates had arrived and I could come in and pick them up. I’m like ummm ma’am those expired. I bought my car from you over a year and a half ago.
A few days later I noticed they ran my credit again and sent me a denial letter in the mail. I did not apply for a car with them, nor did I give them permission to run my credit — yet they did. Weird, right? BE WARNED — THESE GUYS ARE SHADYYYYYYYYY. AVOID THEM.

First off, I made the mistake and checked only the google reviews and expected great service. Now looking at Unilocal,the low rating and reviews are spot on.
Let me take you through my experience yesterday and today at HUB Hyundai 290. First off, the décor inside is outdated and looks like a cheap 1980s Motel. I thought, I’m purchasing a vehicle and not so much the décor here.
I called 30 min ahead with an appointment with Kaci. On the phone she seemed like she didn’t care and had the nerve to yawn during the phone call and also she called me mam. I corrected her and she argued and told me she said sir. I thought whatever, the customer service here is terrible, hopefully they can make a a del and give me a great price.
When I get to the dealership, guess who is not there? They said Kaci had left already and I told them I just spoke to her on the phone. A guy named Corneilus Ita took me to his cheap looking office complete with taped paper awards and cheap looking everything. He obviously made up an excuse for Kaci not being there.
Once there, I told them what SUV I wanted and that I was preapproved for car loan. He proceeded to tell me that my preapproval was crap and to go with there banks that are better. I laid out how much I’m willing to put down and my expectations.
Next thing you know, the manager Dave or something all dry face and serious comes in and tells me he can’t make a deal for Tuscon, but he can make a deal with a Sante Fe which is what I didn’t ask for, but I went with it since they said they can make the deal happen. Corneilus Ita said he will call me at noon so we can make the deal happen.
Fast forward to 6:30pm and no call from either manager Dave or Sales Rep Cornelius Ita. I call Corneilus and he tells me he was busy and was about to call me. Yeah right! I’m a busy man myself, but I’m not the one overpromising and under delivering.
During the phone call, Cornelius tells me that they now need an extra $ 4k-​$ 5k and gave me a very low appraisal for my vehicle or other request they had as well.
HUB Hyundai overpromises and underdelivers. They lie to you and try to squeeze as much money from customers as possible.
POOR CUSTOMER SERVICE FROM THE TOP TO THE BOTTOM AND VICE VERSA!!! Don’t go here!!!

Getting a response was nice, but it was apparently lip service and hot air. The responder asked me to contact Mark Odat to resolve my issue, so I immediately called him and got his voicemail. I left a nice voicemail with my cell phone number, asking him to return my call. After 2 days I still haven’t received a call back. Very disappointing, but not surprising

I wish I would have read the reviews before I went there, but it is convenient to work and home. I made an appointment for my car to be serviced due to a recall. I was told me car would be ready in 4 hours. I called to check on the status and they kept delaying me telling me to calm down. I was calm just asking a simple question when can I expect my car to be ready so I can prepare. Even if it was over night it was OK i just needed a time frame. At 5 pm I was still waiting… I will not return to this dealership I will drive to North Freeway Hyundai which is 45 min from my house vs hub which is 10 min away. The customer service and communication sucks. This place is totally disorganized. Never again.
I am giving 1 star because Jimmy came out and tried to help even though I was not his client. Thanks Jimmy !

I purchased my 2011 Hyundai Sonata from Hub Hyundai just over 5 years ago and I had a pretty positive purchasing experience.
Unfortunately, I can’t say the same for their service department. When work was done under warranty, they would do the bare minimum and not go for the root cause of the problem. I have a short somewhere in my brake light circuit, where the brake light goes out pretty often no matter how often you change the bulb. I’ve brought it in twice and the problem still persists.
I have two main complaints.
1.) Misrepresentation of the «diagnostic fee»
The service liason told me that there was a $ 120 diagnostic fee for out of warranty work. This $ 120 would only be applied if I chose not to get the work done at the shop.
THIS IS NOT TRUE.
They will simply bury the $ 120 (1 hour’s worth of the technician’s time) in the price of your repair. If you mistakenly take your car to this dealership, you can still escape. It’s a sunk cost. Just take your car and go somewhere else if it is not covered under your warranty.
2.) Parts are always on «back order»
I’ve had 3 repair parts from this dealership that are on «back order». The first one was 2 years ago and they told me they would call me when the part came in. I called back several times to see if the part had come in and they told me it was on «national back order».
Fine, I get it. You don’t have control over the parts. Then, the second time it was a recall repair. I had to come back twice because they gave away my recall part. An inconvenience, whatever. I understand.
The third time it’s actually a safety issue. My gear selector is worn down and they told me «oh, you can shift gears without your foot on the brake. So, try to be careful.» Really? This part is again, on «national back order». The guy gave me some BS excuse that it was because «it’s so rare that gear selectors are worn down they don’t keep the parts in stock.» Yeah, a quick internet search shows that this problem, just like the steering wheel clicking, are incredibly common and rampant.
I would not bring my car back here. In fact, I wouldn’t get another Hyundai. I had been it’s biggest advocate, but right after my car hit the 5 year mark, it started to fall apart. Problem after problem has come to the surface. I had planned on keeping this car for a minimum of 10 years, but now I see it could be a hazard to my health.

I wouldn’t even give them one star! Service is HORRIBLE. They had my car for almost a week after it was towed in and it still doesn’t drive right. Every time I called nobody answered the phone or you were on hold for ten plus minutes. I was told my car would be done on a Friday and I had to call on Saturday morning to check. When I showed up after being told it was done I had a warning light on. Lots of mistakes and all I got was sorry! Hope to find a better dealer since we are new to Texas

What a horrible experience. Never go to Jordan so rude! Had no regard for what I wanted. Didn’t even offer water. Made us walk all over the lot. If I could give no stars I would have.

Was ready to buy a new Veloster, the dealer is close to my residence. Looked on line to see price they offered. They did not have the VIN number of the car offered in the internet offer, surprise, surprise. They had another but not near the price of their offer. Bait and switch as far as I am concerned. Would pay more to buy from another dealer. Felt like I needed to take a shower after leaving. Have you ever been to a place where you felt like you needed to check to see if you still had your watch after you shook someones hand. Bingo.

I should have read the Unilocal reviews before wasting my time going to this Horrific car dealership! Had an appt. and when I arrived the vehicle wasn’t there! Not surprised by the look of the place a lot of things are not there. It’s all fake, the Internet sales person «Melissa» is not even aware of the inventory. The sales manager doesn’t even know where where his staff is… I could go on and on about this unorganized, scam puller, thrash dealership but I digress.

Went into this dealership yesterday to buy some oil filters for my Hyundai Genesis sedan and wasn’t too pleased with everything. Parking was almost impossible there with the lots being super full, no visible signage, not many workers available. When I finally got to the parts counter, there was a freaking CAT (yes…an actual cat) on the counter being like a lazy Garfield in front of customers. Very unprofessional if you ask me. The guy at the parts counter took nearly 10 mins after I gave the info for my car to get me the oil filter. Lucky, I got all the oil filters for my car for next 20,000 miles.

I recently purchased a 2014 Elantra GT. I love the car but the buying experience wasn’t that great. The first issue is I went looking for a 2014 Sonata that was deeply discounted due to the 2015s and a new body style being on the lot. The real reason for the deep discount was. It was certified used. It was a 2014 but I asked about new. The last of those was gone by the time I arrived. I wasn’t happy about the certified stuff but worked with a different sales person on a new Sonata. I didn’t like it but found the Elantra I would end up buying on their site. They kept pushing models with more options I really didn’t want. However their website is easy to navigate on a smartphone
Note. Those internet prices are for former hyundai owners who are veterans and recently graduated college. I happen to be all of those so i got it for a good price. Watch the fine print.
Three stars because the managers will actually talk to you like a person and they also have a good product for the money with a nice selection on the lot. Also, they put up with me and didn’t lose their cool… I am annoying to car sales people. We went well after their closing time to complete the deal and in the end it was a good one.

You guys blew it.
I received a fancy flyer in the mail with a key to try and unlock a car I could win plus an offer of a free lottery ticket, a gas gift card for a test drive and $ 11,000 for the trade-​in on my Toyota.
In short, all of these things were WAY too good to be true, of course. I knew this going in, but 11k for my 2009 Toyota Corolla piqued my interest, and I am somewhat considering buying an SUV (I love the Tucson) if the deal is right.
The prices on Tucsons looked good online, but the «e-​price» is with ALL discounts applied to it – so you need to be a veteran, over 65, be a recent college grad, have dependents in college, donate to certain charities and have a perfect credit score (among other requirements) in order for all these discounts to be applied, in other words, no one qualifies to this extent.
Our salesman, Dale, was unprofessional and in no position to make any decisions or deals whatsoever. On my test drive in a BRAND NEW Tucson, he was drinking a RedBull and taking a personal call about a party he was going to later. I hate the smell of RedBull, and moreover, what if you spill in this vehicle I am considering buying?!
After the test drive, they give me the appraisal of my vehicle for $ 3,000 less than the price they promised in the flyer I received. I was ready to walk at this point because I literally was only going to sell my car and get a new one because the trade in was so high. However, once they realized I had great credit and would qualify for any 0% financing offers, the general manager came and tried to sell me a vehicle I wasn’t even interested in buying and hadn’t even test drove. Using various tactics about how he’ll give me the full $ 11k for my car, and then this one is only $XXX per month! To which I’d ask the total price and he’d squirm and start punching on the calculator. PLEASE, DUDE. I can do the math for financing options, I want to know bottom line prices.
The rotten cherry on top of this rancid sundae was that when I inquired about my lottery ticket and my gas card, I was informed they were out of both and would have to mail them to me. SURE, OF COURSE YOU WILL. I left my address, but I know it got promptly discarded as I never received anything in the mail 2 months later.
The one good thing came out of this is that I really liked the Hyundai Tucson, and my husband and I are strongly considering the purchase of one, but we’d NEVER bring our business back to HUB.

I had a problem with my 2012 Santa Fe and Hub Hyundai helped me fix it with minimal fuss.
My car died on me twice and had to be jump-​started over the weekend so I called Hub Hyundai the following Monday to make an appointment for service. The gentleman in the Service Dept told me that they did not have any open appointments for several days which was disappointing — but from what I understand they are a pretty small operation.
He asked me to explain the nature of the problem and said that it sounded like the battery could be the issue and that even though they didn’t have any real appointments available, I was welcome to bring it in anytime to go through the ‘express lane’ for a quick check of the battery.
I brought it to them around 12:30p on Monday and I was assisted right away. All in all it probably took about 45 minutes but they determined that my battery was the issue and replaced it there on the spot under warranty at no charge.
Based on this experience I can’t comment on how good they are at diagnosing complicated issues or selling cars, but they took care of me and my issue without giving me a headache or trying to sell me anything unnecessary.