Houston Movers – Houston’s Best Movers

Worst experience ever!!! The truck didn’t follow us like they were supposed to, when we asked them to pull over so we could meet up with them the movers were inside a gas station eating lunch ON THE CLOCK.
The «dispatcher» was screaming at me and threatened to turn around leave my belongings at the apartment that I no longer lived in because I was upset that the truck left without following me or letting me follow them. He had me in tears!!!
Then when we arrived they broke my 10 year old hibiscus to pieces, scratched the legs to my couch and the headboard to my bed, smashed the light fixture to my lamp, and dropped the heirloom piano that has been in my family for over 30 years. I was told that they would protect and crate the piano and wrap all my furniture and that it would be moved by professionals. None of this was done. The piano was not crated or wrapped for protection, nor was my couch or bed.
After this happened I called the company and they said not to worry that it would be taken care of and a specialist would be sent out to evaluate the damage. Over a month later and several emails and my claim still hasn’t been resolved. In addition, come to find out this company doesn’t even have their own claims department. they use a 3^rd party vendor for it who says that they will not send out anyone to evaluate the claim and that they will only pay .60 on the pound for damages. So now my belongings are ruined and no one is to be held accountable.
BEWARE of these companies!!! They tell you one thing and do the opposite.

Sorry for the long warning letter! I’ve also placed a similar complaint to BBB (which they are NOT ACCREDITED by). Please DO READ completely before considering your move with Houston’s Best Movers. A few things below may have only applied to me due to bad luck. But most things will apply to everyone! Yes, they have a gimmicky name, good website, use Groupons, etc. But DON’T BE FOOLED by the name. They are terrible. The actual move is quite BAD! But if you have any problems with the move or afterwards, then just forget it! Please Read…
I have several complaints both about the move & the company. My wife & I moved about 5 minutes down the road. Leading up to the move, we made about 8 trips filling an SUV & car moving a good amount of items. We figured this would make move faster. However, it did not. The move took almost the entire day. We had moved before in Chicago with the same amount of stuff & the entire move only took 7 hours. From what I could observe, the reasoning for the long time is simple… working slowly, multiple smoking breaks, taking breaks separately so they are not working together, multiple phone calls. In previous move, it felt like they wanted to get done ASAP (paid whole for the move). This move, it felt almost intentionally they were dragging things on as much as possible (paid by the hour).
The move itself is careless. There was significant amount of DAMAGE to the moved pieces, furniture, and home. When packing, they will just throw items into a box based on whatever is nearby. Several pieces of furniture were damaged leading me to file a claim for damages. Also, we moved into a brand new house & they damaged parts of it including stairwell, doors, and floor. Afterwards, I asked them to look at damages. They came by & offered to pay for damages either by providing the handymen or having our builders do the work & reimburse us for this. Our builders did the fixing, but Houston’s Best Movers have NOT paid us for this & attempts to reach them afterwards about this have been futile (more on this below).
Another extremely upsetting thing is that they lost a large box of various valuable items. Some of these included wedding & engagement album, shoes & skates, old ipad, and many more (yes they just COMBINE WHATEVER they can together). The main mover noted he himself packed & loaded it but the items were never found again. Several thousand dollars of property was LOST, which was much more than the move itself. The items are nowhere to be found. This was a LOCAL move, meaning everything goes into a truck & out of that truck. If you lose items on a local move, you have to think that they either are ridiculously INCOMPETENT or are CROOKS. I went to the POLICE department to see if they can help me about this. However, they just laughed saying that this is a COMMON technique used by some movers to steal your stuff. They told me that there’s probably no chance of recovering from them now as they likely either sold or threw away the items.
I spoke with the company soon after about these issues. They ultimately couldn’t help me & asked me to file a claim about the losses. Therefore, I filed CLAIM for the damages and the lost/​stolen items. The house damages were repaired by my builder but I was NEVER reimbursed as promised. Afterwards, I had tried e-​mailing or calling back the company to ask about the reimbursement or getting back the missing items with no avail. I also asked to speak to their owner about these issues, but have never heard from the owner. At that stage, they stopped responding to e-​mails or phone calls! Before getting my money, they were reached almost immediately, but soon afterwards they cannot be reached! This is how they make their money… respond aggressively to get your move, then give you poor service. I mostly spoke with a guy named Tom. Definitely AVOID this guy, but more importantly AVOID the company all together.
Once the claim process was done, I realized they were offering me a very SMALL fraction of money I claimed. When I called the claim company for a breakdown of money, I realized they were only paying for furniture damage. When asked about lost/​stolen items, they indicated that Houston’s Best Movers had rejected that these were actually missing. To me that was a slap in the face! Furthermore, the claim company referred me to the arbitration company that worked with Houston’s Best Movers. However when I spoke with the ARBITRATION company, this the message I got from them:
«Since your moving company Houston’s Best Movers, is not a member of the United States Movers Association (USMA) we cannot handle the arbitration but they must have an arbitration program. They have no record of having an arbitration program and as they are required to have an arbitration program according to the Department of Transportation (DOT) regulations they can be fined for not having one.»
Clearly I did a bad job on my homework regarding finding the right movers. DON’T DO THE SAME!

Caveat emptor (Buyer beware)! We had an absolutely horrible experience with «Houston’s Best Movers». They had a crew of three and one worked very hard, one spent most of the time on the phone and taking smoking breaks and the third worked 5 minutes out of every 15.
They had quoted us certain pricing but when it came time to pay them they changed pricing, added trip charges, and added a fee for using a credit card. We refused to pay some of their imaginary charges but still paid much more than we should have.
Finally, they were so careless with our furniture that almost nothing escaped unscathed.
They were rude to our children, lazy, careless and dishonest. Other than that … they were fine.
On a second move, we used Jaid at
and had a completely different experience.
I would discourage anyone from using this company.

Do not ever use these buckets of duh. They will rip you off. They sent the A Team alright. The Lead guy stayed on the phone for over an hour. I said something to him. He got mad and told my husband that he was going to shut things down. When I returned an hour later and ask him a question he stated «I have nothing to say to you «. Really! I’m paying you. They dented my brand new washing machine and dryer. Scratched my new fridge. Broke my TV stand, all my dressers and jewelry box were placed upside down. And put all the boxes were we told them not to. We gave them bottled water. They threw the empty bottles on the ground at my old house. I’m hiring an attorney and calling the BBB. DON’T USE THEM AT ALL THEY SUCK!!!

They helped us to move last year. At first we thought we got a deal from Groupon and then it turned out really bad experience! I wish I would check the review before I ask them.
People were slow and delayed the process on purpose. It took more than 4 hours to do a two bed room apartment local move. Most disgusting thing is that one guy peed urine all over our new bathroom. Not recommend!

I have used Houston’s Best Movers several times in the last year and a half and had a great experience. Not only are they diligent regarding their customers needs but they also make sure that the furniture and household goods are taken care of. I have also recommended several people to them and all of had great and positive feedback. The manager was so diligent that he even went on site to these moves and sent pictures of the progress the guys were doing.
No move is easy and there are also potential flare ups but the conclusion at the end is how it is handled and they are a responsible company.

I wish I would have checked the Unilocal reviews in addition to the google ones. I am pretty sure the google ones are paid/​fake/​the company friends or family. I feel dooped. I would not recommend this company to anyone. Finding good movers is a hard task I know, but keep looking.
***edited addition. After making review got a kind call from the owner. If you use this company just read the fine print before signing anything.

My husband and I hired Houston’s Best Movers to do an in-​city move only a few miles away, but it involved moving items from our apartment and from our storage unit. The guys worked hard and did a way better job than we would have done ourselves. The vendor charges by the hour and there was a lag time in the drive time between driving from the storage unit to the final destination. A drive that typically takes 10 minutes to the moving truck 30 minutes which ate into our budgeted time. When I called the owner Tom, to notify him of the issue he was rude on the phone and said he would take 10 minutes off the final bill. Although he offered a remedy, I didn’t like his tone of voice when speaking to me over the phone. There was also a point when one of the movers was on the phone while moving rather than focusing on the job. I didn’t mind it so much, but I wonder if that also ate into our time. Overall, they got the job done and it met my expectations, but the cost of it all was about $ 200 more than I expected because of the extra time it took to complete the move and the «extras» that were charged such as boxes and packing tape. I was also told that i could use a credit card to pay for the services, but once the movers arrived he asked for cash or check only. The bright side is that there was a groupon for the move that saved me $ 50. I’d gladly pay to have someone move me in the future.

Best movers? Worst movers ever! Found a deal on Groupon about this company so I figured I’d give it a try. I contacted them to inquire about their availability and told them I found out about them via Groupon. They told me that I didn’t need to purchase thru Groupon, they would still offer me the discount. So I moved forward with the service and hired 3 guys for 2.5 hours. Everything went smoothly until the day of the move.
Joe, a rotund, 55+ year old guy with a thick accent spent majority of the time talking rather than working. He had to constantly be reminded that he was there to do a job and that it wasn’t social hour– not at my expense. Needless to say his lack of work, delayed the process. I felt like I paid for 3 guys, but only 2 of them were working. I was not happy about that. Once departed from the pick up location (Uhaul Storage), my fiancée made 3 stops and dealing with traffic on 45 South managed to make it to our new home in 45 minutes. It took the movers an hour and a half to arrive. I called to inquire about their ETA and Joe, who now is being very rude and difficult to work with, yells absurdities at me over the phone. When I expressed my discontent, he told me «I don’t work for you. I work for the company and I will get there when I get there, don’t call me again» and hung up on me. I immediately contacted management regarding his lack of professionalism and they assured me that they would correct it. I was told by Tom Boyd that he would call the driver and straighten it out. Once the movers finally arrived, they were moving in snail slow motion. I had to contact Tom again and so he dispatched a manager, said he’d arrive within 15 minutes. Another half hour went by as the workers refused to move anything. So I retreated back to my apartment as the 3 movers sat idly doing nothing. The manager, Jonathan, finally arrived and was very kind, he tried to rectify the situation by helping move the things because Joe refused to work. I’m infuriated at this point, our move began at 1pm and it is now after 4pm and our furniture is still sitting on their truck. So much time was wasted and the only reconciliation done by the company in the end was a discount of 30 minutes of the move time– which was the time the movers wasted by sitting there– so essentially they did nothing, because I wasn’t planning to pay for that time anyway. They weren’t moving! Simply put, their best was mediocre. I’ll never use this service again or recommend it to anyone.

I have used Houston’s Best Movers for an out of state move and also for a local move within Houston. Each time this company was professional, prompt, efficient, and easy to work with. Their estimate was reasonable, their employees took care to wrap my furniture appropriately to ensure nothing would be damaged. Before my out of state move, they met at an antique store with the owner to receive instruction on how to reassemble an intricate piece of furniture I had purchased there. At my final destination, two employees took the time to reassemble that piece of furniture doing an outstanding job. I received several calls from Tom, one of the owners of Houston’s Best Movers, from beginning to end of each job, making sure his employees where providing excellent service. I would recommend Houston’s Best Movers to my family and friends, and I will use them again if or when I move again. Thank you Houston’s Best Movers! You are the Best!
Linda S. 10/​26/​2014

So I’m finally getting around to writing this review a year later. If like to start out by saying these guys are really good. They were fast, gentle with the furniture, and friendly. I’m not sure what everyone else went through but my experience was great. I guess it would be the luck of the draw on people they send to do your move or in my case how close you supervise everything being done and question anything you don’t like or understand. I mean you are paying for it. My favorite part was the reasonable price. Once they came in and packed everything and we got to my new place and they unpacked everything and put it the respective location of the house. I noticed my bed got chipped in the move and they found the piece and said they would come back to repair it. In my mind I said yeah right. Well low and behold a month later they actually contacted me and came and repaired the bed frame. It looks almost flawless. Unless you it’s there you can’t tell. I can’t believe how great these guys are. If I ever move again or when my friends move I will definitely recommend them.

I’m not sure what happened with other people as far as this moving company is concerned but I can honestly say that my experience with Tom and his crew was above my expectations for a long distance move.
I have now done two long distance moves (one from CA to TX and now one from TX back to CA) and my first move left me very wary of what to expect; the first time (with a different CA based company) took a full 20 days for my stuff to reach me, multiple hidden fees that ended up costing my an arm and a leg and a lot of my items were much worse for their travels. With Houston’s Best I was treated with courtesy and my items were treated with respect. Every time I called or emailed I was given a prompt response and there really weren’t any hidden fees. Everything was discussed up front and I saved a lot of money over any of the other quotes I received.
My advice to people making a move would be to be honest with yourself as far as how many boxes you are going to be transporting (I underestimated mine a bit but the extra sq. ft I ended up using over my quote was a very nominal amount).

Houston’s best movers is one of the best moving companies I’ve used.
They were extremely careful packing up all my things and were patient with me at my new location when I was trying to figure out where everything should go!
I would definitely recommend them to anyone!

Used these movers based on my Storage Facility recommendations. I will never use them again and would recommend that any friends or family members stay far away. Not only are they unprofessional, they also are deceiving with their quoting practices, leaving you without many choices on moving day. I agree with the prior user review on multiple accounts.
1. Quote Practices: The quoted price and services was changed the day of move. Services previously included in the quote, were changed by the movers on day of move. Leaving the customer with the inability to protect their furniture or pay the pricing they required.
2. The movers were late and it took them over 1 hour after stated time to get ready for move. Concern was voiced with the management, to which he replied that his movers had called him and told him they were on time. Unless you take a time/​date stamped picture upon arrival or have another means of verification, management will not acknowledge their mistake.
3. Multiple pieces of furniture were scratched and broken. The movers were immediately notified as the furniture was placed into the storage facility. Pictures were taken. These findings were immediately discussed with management. The resolution offered was fixing of furniture, with his personal carpenter that did not have references or certification. Management would not offer to pay for repairs at any other carpenter and were adamant that the repairs or cost for repairs only be completed by their choice.
4. Throughout the moving process and during the resolution process, management and the movers themselves have acted extremely unprofessional and juvenile in their responses to complaints. I have used multiple movers before, with furniture damage occurring. My complaints and repairs have occurred within days in a satisfactory manner. Unfortunately, this was not my experience on this occasion and has continued to remain a source of contention. I have multiple complaints filed with various agencies against this company.
I would suggest when looking for a moving company, go elsewhere. I have since moved with an excellent company, Cactus Moving as well as 3 Men Movers. Some of my best moving experiences to date.