Houston Jewelry

First off we as customers have freedom of speech and opinions and my decision on not becoming a customer of yours was based on all the bad reviews on here not just one. Cyber bully I am not hiding my identity i can post a picture of whom I am. Sue me for my opinion I think not and who ever the poor guy is that has to deal with you dont know he or she. But the fact you had to go out of your way to threaten me for my comment thats bullying and shows that you are indeed. Are what I said and if it where not true you would not have had the need to address it. Thank you have a great day.

Scam Alert: I attempted to purchase an engagement ring, and I was scammed. First, I was told the ring was $ 4,000, but if purchased the same day, I could get it for $ 3,000. The ring was a 1 karat diamond ring. I put $ 700 down the same day. One week later I found a 2 karat diamond ring from a different jeweler for less. I called the store to cancel my order, but I was told all sales are Final (no refund.) they offered a store credit which must be used within 30 days. I visited the store to pick out something for $ 700, but there’s nothing in the store worth having for $ 700. The sales associate checked the system and there was no trace of my $ 700. I was told I NEVER paid, until I pulled out my receipts. They then acknowledged I did pay, but still refused to give me my money back. All I am asking for is a refund.

Lily provided my fiancé and I with great friendly service and helped us find the perfect engagement and wedding rings. We highly recommend her services and we’ll definitely be back again for my fiancé’s wedding ring.
See you soon Lily!
Loritta Ng

after i read their answer, i find out i am not the first person they gave their worst estimate., because my stuff were pure gold and there was no stone in it!!!

Gave them every chance to make the deal right and they didn’t. Ripped me off at every turn. I wish I could say one kind word about them but I can’t.

Not a good experience at all!
I visited this business because I was interested in seeing what I could get for a bunch of old jewelry that is no longer my style. I found the business online, and after seeing their clip of a news story that was done on the business, I decided to pay them a visit. I had a bunch of no name jewelry, and a couple of Designer Scott Kay bracelets that I currently still wear, just to see what they would value them at. During my initial conversation with Richard I let him know my intention of getting rid of my old jewelry, and getting a price on my 2 bracelets just for kicks. I didn’t really want to sell them, but… if the price was right I would think about it.
After all the other jewelry was tested and weighed, Richard, said he had to talk to his manager about my 2 designer Bracelets for a price. When the manger Jeff came out of his office his tone and demeanor was immediately RUDE. He made me an offer on the bracelets that wasn’t even close to ¼ of what I payed for them!!! I politely declined his offer and after picking my mouth off the floor, told him that I didn’t really want to sell them anyways I just wanted to see what I could get for them (as I already told Richard). He then shouted across the counter «well what did you think you Would get for them?» I told him at least more than below ¼ of what I payed for them. He than said I must be crazy if i think I’m going to get more than what he offers me, and I have to sell them TODAY, if I wanted the nominal price he offered. I told him that I wasn’t in any rush to sell them, I didn’t really want to sell then in the first place (AGAIN), the other jewelry I brought in is really what I wanted to get rid of. He than starts to explain that the price he offers me is the market value for scrap jewelry and blah blah blah. Also that it doesn’t matter that their are designer pieces… Meanwhile raising his voice, becoming more RUDE, and talking down to me, like I have no idea about jewelry. I explained to him that «I understand what you are saying, its your delivery that I don’t like». He then stormed off.
After that extremely unprofessional experience, Richard then approached me and told me just forget about what happened with Jeff, he would still like to purchase the other jewelry I brought in. I told him that I wast interested in doing ANY business with them after encountering Jeff… I’m done. He than starts to explain to me that Jeff is hard of hearing and thats why he talks like that. Okay, being hard of hearing does not excuse Jeff’s BAD ATTITUDE, UNPROFESSIONALISM, and STORMING OFF after I called him out about it. HELLO!!! No thanks, I don’t to business with people that don’t treat me appropriately.

Houston Jewelry redesigned and rebuilt my mother’s wedding set in 2011. At the time the service was OK, it took about a week longer than promised but the ring looked good when finished. One year later one of the diamonds fell out of it’s setting. I took it up there for repair and was told they would get back to me with an estimate. I was surprised and asked why this wasn’t under warranty and was told that if it had ‘maybe’ happened within a month but that they couldn’t guarantee their work for a whole year (although the original setting lasted 30 yrs)…and then the salesman had the audacity to say that jewelry was like a car and that ‘things could go wrong’. Do not go here, they do shoddy work which they will not stand behind on for more than ‘maybe’ a month.

From start to finish, my experience with getting jewelry here has been trying to say the least. We were hesitant to go there to get custom jewelry done because we always see the «We Buy Gold» and so didn’t get the impression it was a quality operation, but we went to check it out anyway (it’s so close to our house.)
We converted my grandmother’s anniversary ring into a wedding band and pendant and got a good price for the pieces but, all in all, the experience was maybe not worth the savings because of the quality of service we received. I always felt a little spoken down to and frankly I just don’t know that I ever developed trust, which when you give over money and diamonds, you want to feel confident that the people you are dealing with are trustworthy individuals.
My fiancé came in to speak with the sales team and the jeweler then we came together a few days later and spoke to the same people and they didn’t remember him at all so we had to go through the whole song & dance all over again. Then, when I was sized the salesperson was adamant that I was getting the wrong size and went so far as to begin trying to rip my engagement ring off to show me that it could fall off. I was also a little concerned that they couldn’t give us a straight answer on what quality diamonds they thought my grandmother’s were (seems like if you buy jewelry from people off the street, you would have an eye for that) in order for them to match them with other, similar quality stones.
The end of the sales experience didn’t get any better (when they got the band in, they forgot my ring size) though at the end of the day, the quality of work was very good.

Came in to get a pair of earrings fixed, and left with the same pair of earrings and the task of getting super glue. The salesperson (or owner? no idea) took a look at them and was very honest with me that I didn’t need to spend the $ 20+ and wait a few days for an easy fix. I always appreciate honesty in any store, let alone a jewelry store.

The people there are courteous and willing to help you. I went to sell coins and gold. They were very knowledgeable and took the time to explain what they can and cannot accept. I think we got the best bang for our silver and gold!

The Owner Rex emailed and called me to get clarification of what happened. He genuinely made me feel like he cared and restored my confidence in his business. I will definitely give them another chance.