Hertz Rent A Car

This place taught me to never forget my previous lesson: DO NOT get car rentals at the smaller locations. Airport is far but better service and better car options. We come in around 10:30 AM. No other customers. One girl working the front and the phone. Two guys on the side just chatting and opening their recently ordered pizza. We stand and wait but no one greeted us. After about 10 minutes, the girl asked us to have a seat. Another man comes in and he had to wait too (FYI: he had a frustrating experience too, starting with them not picking him up from the dealership, making him wait for over an hour until the dealership found someone to take him). We wait until 11 AM, when finally one guy finishes his early lunch, wanders around slowly, and finally helps us. Next thing you know, we discovered he doesn’t know how to do anything and keeps asking for help from the girl (who was still busy with phone calls and helping a customer at the front). He didn’t know where the keys were and didn’t know who to call to find them. We finally get to the car, which was covered in mud splashes and not vacuumed or wiped down. We asked him why wasn’t the car cleaned ahead of time. He said we shouldn’t have asked too many questions or else he could’ve cleaned it. Um, we reserved this car a month ago?! He took it out back and basically sprayed it with water. It dried up and still looked the same. We didn’t leave until almost 1 PM. We took the car home and vacuumed it, clorox wiped it, and sprayed it/​put Bounce sheets because the cigarette smell was unbearable. Overall, the employees were unprofessional, disorganized, and not accommodating. I had better experiences at airport locations. Never making this mistake again. One star for the hardworking girl.

The WORST rental car company ever!!! They DO NOT know what they are doing! They are slow! Overcharged my card by $ 100! The Toyota Carolla they gave me was DIRTY and had a funky smell. When I called and asked for another car they RUDELY said they didn’t have anything else. I plan on calling corporate about my experience. Save your money and go to Enterprise.

This is the worst rental place I have been to in my life and discourage anyone to going to this location.
They were supposed to pick me up at 8:00 am from a body shop that was 5 minutes away. They got to the shop at 8:45 am. When I got to the location, they said I would have to wait some more because they needed to take the rentals to the shop? I asked for another car and they said they didn’t have anything else. How is that possible. I set up my reservation two weeks in advance.
I will never ever go to Hertz in my life again. This is just absurd.

I WISH I COULD GIVE THEM ZERO STARS.
Where do I even begin? I had to rent a car through Hertz through another location. The only reason why I ended up at this location on the 16^th of September is because someone T Boned me in their rental and this location was the closest to my home. As instructed from the individuals at the I-​45 South and Beltway location, I returned it here. I filled out an incident report and everything. Called several other Hertz locations and was unsuccessful in getting a vehicle so I went through Enterprise.
Now let’s fast forward to today. Well, I was billed almost $ 300 for the enterprise rental. After calling State Farm to see what the problem was, HERTZ charged my insurance company for 5 extra days. So I ended up being back billed since it looked like I was in possession of two rentals at the same time. I get to this piece of a shack location (literally). I am greeted, but I am waiting forever to be helped. Another customer came in 25 minutes after I did to return a vehicle and the young lady began helping her. I kindly interrupted and informed the rep that I had been waiting and was next. She told me, «Oh the reason why I was going to help her is because the vehicle she’s returning may be the same vehicle you check out.» I politely corrected her again letting her know that she never even asked me why I was there and that I wasn’t here to rent a vehicle. So then she begins to assist me.
Well I told her my issue (from their freaking mistake). She prints out the receipt. It was then I noticed that the bill was closed out on the 21^st of September and not the 16^th when I returned it. Secondly, the return location was Intercontinental Airport. WAIT A MINUTE, HOLD UP, now we have a bigger problem. She then tells me that the original Hertz I rented the car from had to close out the ticket. (Of course lying to me like I am ignorant)
When I spoke to the gentlemen at the I-​45 location, I let him know how upset I was and technically that HERTZ IS A COMPANY THAT STEALS. Let’s be honest, when you play back how all of this took place, they waited 5 whole days to close out a ticket and Bill my insurance company. State Farm would have never found out about this crooked, shady dealing of Hertz if I WAS NOT BILLED IN THE BACK END for supposedly having two rentals.
The customer service here is PISS POOR. There is no other way to describe it. And secondly the pictures provided of this location is completely deceiving (LMBO). THIS LOCATION IS AN OLD MOBILE HOME TURNED INTO A STORE FRONT. It is surrounded by a metal fence, and I can’t tell what cars are for rent.
One thing I do not like is being lied too. And this company has done that on so many occasions. But this particular location takes the cake. I will be contacting the regional manager and discussing this matter.
Question to Hertz: How many times have your company over charged insurance companies? This is literally stealing. There is no way to swing this here. A shady company who has shady business practices. Now I have to literally go there in person again, because speaking to any of these reps over the phone is a joke.

Worst customer service I have ever encountered. My insurance company made a reservation for me on a Saturday to pick up a rental on Wednesday. When I showed up, they told me that there were no cars available due to the storm that came through a few days ago. They rented out all of their cars even though I had a reservation.
I was informed that it would be a two hour wait for a car. I asked them if it was ok for them to call me because I had to work and could not wait two hours. They assured me that this was fine and they they would be giving me a call. That was a lie, two hours later no call. I decided to drive back to the location, spoke to the same woman that told me that it was ok to leave and she would call me when a car was available. Before I could even get to the front desk, she looked ate and said have a seat, it will be a two hour wait for a car. Really??? This is after you told me it was ok to leave and you would call me. What is the point of making a reservation if you are not going to honor it?

Worst experience with this location waited almost 40 mins to pick up my rental car? And car was not even clean? That is ridiculous!!!

This Hertz location claims they will drop you off and pick you up. Problem is, they only have one driver, and his hours are fewer than the location is open. I busted my buns driving all the way across town to get here on time, only to find out that I totally wasted my trip because the driver was about to leave on his last run of the day, and that was a full hour before this location closes. Use Enterprise or some other rental car company, one that really does pick you up and drop you off. I’ll never again use Hertz at ANY location worldwide, that’s how ticked off I am about how I was treated here.