Golden Houston Optometry

I want to dedicate my 499^th review to Golden Houston Optometry I found at #99RanchMarket in Spring Branch; it is a true lifesaver for my eyesight.
After hundreds of frame searching and dozens of optometrist hunting, I finally found one that suit my needs — opens on weekends and conveniently located in my favorite Asian market — 99 Ranch Market. What else can I ask for?
I get my spectacles every 2 years but I need my eyes checked every year. My last pair of glasses gave me more headaches than without wearing one. I ended up going back to a pair I had 8 years ago. I was very happy to find a pair of frame that is fashionable and lightweight with titanium. After all, I didn’t have to spend too much after my insurance deductible.
Golden Houston Optometry’s bi-​lingual staff is very friendly and knowledgeable. Everyone speaks English and one other foreign language, Mandarin, Cantonese, Vietnamese or Spanish. Dr. Tran knows how to take care of his patients. Diana called me to remind me of my appointment and follow up with my new glasses. Diane, her boss, takes care ordering. I didn’t get a chance to converse with Frank. I observed the store being very orderly with lots of customers. At one point, it was a full house.
I signed up with a postcard reminder. That would give me discounts to offset the price when my insurance covers lenses only next year. Oh, one thing you don’t know about Davis Insurance, their in-​house assembly team damaged the frame I picked out. That created a delay. The optometrist have to use their shipment insurance to cover the loss. Luckily, my order was completed faster than promised because the frame vendor had enough to cover.

The optometrist is very nice and the business is very courteous in terms of follow up calls and reminders, but one thing will keep me from ever going back.
During the trial weeks for contacts, they gave me just enough to last through the week. When I went for the follow up, everything was fine and I asked about the price for the contacts. They were more expensive than what I can buy them for and they do not price match.
Here’s the thing. They gave me just enough trial lenses to last the week and after they found out we were going to order the contacts through a cheaper source, they retracted their offer to give me trials to last until my order of contacts came in.
So simply put, I’m without contacts for a whole week because they won’t give you samples unless you order through them. An optometrist is a doctor. You put patient health before making money, period. So because of this, I will not be returning to them next year when my eye prescriptions expire.

I was very pleased when I came here for an eye exam for glasses in January, well I loved that they have a wonderful selection of designer frames. I came in last week for an eye exam for contacts and the person on the phone gave me a quote for $ 55 – 59 for a contact exam fitting so I made an appointment. I’ve been wearing corrective lens/​glasses for over 10 years. I know prescriptions last a year at a time.
The day of my appointment after I was seen by the doctor I was charged for an exam as well as a fitting. It was around $ 115 bucks. I was very disappointed that my eye glass rx was is not due for renewal until January. So. I felt like I was charged for my rx that was still good until January. The female employee on the phone who made my appointment was aware I was a patient there and I made a point to let her know I was seen there in January for new glasses. Frank the guy who charged me said something about coming in within 3 months after my initial exam. I was not informed this in January. I did like that they actual had my contacts available there in store. The doctor did say he will wave my dilation fee.($ 40) something I didn’t request but he recommended.

I believe the Doctors here are one of the best regarding service and professionalism. Yes, the office is in a grocery store and their medical equipment is not the greatest and the latest. But when it comes to a patient and Doctor relationship, they really do care about the health and prescription that is right for your eyes.
The office staff is also excellent. As for the retail shop yes they carry a significant amount of killer designer glasses and sun glasses. But like a previous Unilocaler stated they are way over retail.
I’m definitely a regular and will be coming here once a year for my contact lenses examination.

I highly highly recommend Golden Houston Optometry!
I left my former Optometrist of 4 years due to horrible service, office staff experience, bad last prescription (last straw), etc. etc.
So I went to searching for my next eye doctor.
First place I contacted proved to be a complete disaster (at least on the phone). I was passed around to 4 people only to be told that the closest appointment was 2 months away! Not acceptable.
I searched my providers site for the style of frame I wanted then went searching for a doctor that carried the brand. This led me to Golden Houston Optometry. So I gave them a call.
I first spoke with Jason. Jason was awesome. He took the time to go over my insurance coverage/​costs with me over the phone with no rush and complete patience! I was also able to secure an appointment for the next day (Doctor wasn’t in the day I called)…again awesome! To top it off, Jason even called me back to correct something he had told me about my insurance coverage. Awesome! I told Jason that I had already chosen a few styles of which he confirmed they carried and if they did not have the exact frame in stock they could easily order it for me.
When I arrived for the appointment the next day nothing changed. Unfortunately I do not remember the technicians name but… again…completely awesome. Sweet, cordial, professional… all around great job.
My doctor was Dr. Tran. He was everything I expect in a great Optometrist! Patient, clear to the point and very informative. Excellent experience.
Last but certainly not least was Mr. Frank Kan. What can I say. Frank was… yes. AWESOME!
I pulled out the printouts of the frames I was interested in and low and behold my first choice was sitting in the display cabinet. Extra Awesome. Frank first went though all of the insurance items. He carefully explained (as Jason Did) my benefits and my costs. All as expected and in line with what I had predetermined. He went through his fitting process and done!
The best Optometrist experience I have had in my life!

It’s actually a 2 ½ but three digit extra cost ($ 100.00) knocks it down to 2.
Dr. Tran and Frank is great, but realized their Cartier Design frame was marked up $ 100 more than Cartier Store or Website! This is freaking crazy, I might expect it in Vegas but not here in htown. Maybe I should have become a optometrist if markup is this high. Nah, me is no doctor. My friends also found Tom Ford frame marked $ 100 more than Tom Ford actual website.
Be careful on what you choose, variety is there but it should not come at a price this steep. $ 100, my gosh, I am idiotic.
For what it is, that’s my experience, price does matter as well. Yes convenient but not worth it. Should have got an exam and bought browsed glasses and bought elsewhere. My two cents, take it for what it is.

Had my eye exam today. Frank was very nice and with his help, I easily found a frame that fits me well and just right for my budget.

didn’t have an appointment, just walked in and got an eye exam right away. Staffs are very helpful and friendly. highly recommended!

Firstly, I love the 99 Ranch building/​shopping offered — I am a regular. I had my eye on Golden Eye as a passer-​by, I was impressed with their selection. I thought Diana was extra helpful — along with the rest of the staff! I LOVE the selection of eyewear they offer — from classic to funky and high end name brands, too. I love to look different and fell in LOVE with a pair of cat-​eye D&G glasses there — I can’t wait to get them! The doctor is very quick and precise — he knows what he’s doing! I will return again and I would refer anyone there!

Great service, the doctor was very nice and helpful. I would recommend tgis place to anyone. friendly staff^.^

I love this office. The staff members are really cool. Frank is the best guy ever. Great selection of brand named glasses. Contacts are available here too.

The staff is very friendly. They accept most insurance. The optometrist was very professional and accommodating. They fixed my old glasses. I got contact lens and glasses exam. I got Ted Baker glasses. The optometrist was concerned about an issue of my health ans I checked it out and was fine. There was no rush. I recommend them

I loved that Golden Houston was in the shopping center where I usually go to. The service was awesome and the staffs were friendly! (especially Josephine)
While I was waiting for the Doctor, I was looking at their great selection of name brand frames! They have Gucci, Versace, Burberry, Tiffany, D&G, and even Cartier!
I would recommend Golden Houston Optometry to all of my friends! Thank you guys for the great service!

I chose this place firstly because it is right by 99 ranch. I walked over to ask if they would take my insurance and they said yes. Boom, problem solved and no need to look around for a place.
This is a full optometry place and they offer full services. People are pretty attentive and service has been pretty good.