Gillman Chrysler Jeep Dodge Ram

I bought my car here about a year ago and it is already having transmission issues. The people that I have talked to here are rude and do not care about what you need. Getting in and even talking to the service department is impossible! I suggest not buying a car here. Go somewhere where they will appreciate there customers. Worst customer service ever from almost everyone I have talked to!

All I want to do is verify some information on my refund from the gap and extended warranty and left several messages with financial officers as well as the front desk. Still haven’t received a phone call back. Asking for all of 1 – 2 mins of someone’s time is like pulling teeth with them. Let me ask about buying a car though and they are quick to call back. Damn shame. Poor customer service and more then likely will never go here or refer anyone to this dealership.

When I was buying a new R/​T there Roy Thorne Jr. a financial manager lied to me regarding a possibility to cancel MOPAR maintenance and to return money at any time. As a result I’ve lost 600 $. Be careful when dealing with him.

We waited just fir them tontellus there is nothing we can do! Credit is good so… Plus they lied on top of their lies. Gillman isn’t really the way to go.

Gillman’s service department is the worst auto service department I have encountered of any make of vehicle I have owned. I won’t go on a rant, because I don’t believe that people take «ranter’s» seriously. The service dept is impossible to reach. Their voice mails are full, they don’t respond to paper messages. My jeep has been in their shop 3 times for the check engine light in last 4 weeks. Every time I pick it up, the light comes back on in a day or two. Even their General Manager, who was helpful in beginning, has stopped retuning calls or following up. Please don’t waste your time going there, you will be very frustrated aim the least.

Wish I had looked at review before purchasing from this dealership. They are a scam, their «warranties» are a scam, and their mechanics will do everything in their power to not repair your car. Please take my advice and go to another dealership.
Ask any other Jeep dealership in Houston their opinion of Gillman if you want more advice. Their GM does not care about customers, only about the $$ he gets from the customers.

Well another nightmare of a time with the Service Department. One time bad experience can happen with the best of companies so I to give businesses a second chance to see if the experience is better. Not the case here. I scheduled a service appointment with Gillman Dodge online and that was the easiest and most enjoyable. I did asked to be contacted so I could get an idea of the cost before I came. This was about 2 or 3 weeks ago and haven’t heard anything. I even tried calling and can’t get ahold of the advisor on the ticket or in fact anyone in the service department… phone just drops off after continuous ringing. Terrible all around, hope they treat customers who buy cars better than though who get them serviced there. Avoid at ALL cost.

I’ve been here about 3 – 4 times looking at used cars I saw on autotrader. Each time the car looked better in the pictures. Last visit, had a sales guy tell me the techs do alignments on the used cars they get in. A car I looked at had bad tires so either the techs are idiots or the sales guy lied. They tried to tell me I was getting a great deal (Sticker price) on a low mile car by showing me the BS «clean retail» price from NADA. The car was not clean retail, they refused to budge on price and I think the manager got frustrated with me lol. This is why you get pre-​approved before car shopping because what you do is simply get up and walk out. Overall, I feel the sales people here are a bit pushy and some talk to you like you’re an idiot. I think this place is more for people with bad credit who the sales men can easily talk into a bad deal. They did talk me into running my credit to see if they could beat my credit union and that was a waste of time. Last to mention is the SPAM of emails from them even after you opt out. Filter — Send Directly to Trash. Be careful with this place. I wont go back.

I didn’t end up buying a car here… but it wasn’t because of the service — it was because I am super picky and they just couldn’t find exactly what another dealership had. With that being said, I want to give BIG PROPS to Jonathan White — a sales consultant who literally took the stress and hassle out of car shopping. From the beginning he was up front, very honest, and a pleasure to deal with. Since they didn’t have what I was looking for on their lots, he spent weeks searching and searching and consistently communicating with me about what he found through text and calls. They offered a high price for my trade-​in (probably much more than they should have) and gave me very reasonable deals on the Renegade’s I was considering. I went to several dealerships and have never seen someone who cares as much as Jonathan, which is why it literally KILLS me that we didn’t buy from him… I would 100% recommend Gillman and specifically Jonathan White, to any friend or family member and I absolutely will go to them first in the future when I decide to purchase again.

I was called about specific vehicle, in my mind a 2016 ram sport which I had already found at ALLEN SAMUELS DODGE they begged me to go to there dealership 25 miles away from I-​10 and Katy Hwy to beltway 8 and 59… I asked about the color the same specific vehicle and was told we have a bunch of them… I drive .50 hr to find out they only has 1 vehicle in black the the tried to sell me other models and color I didn’t want and was asked over and over if I wanted something else

Wish I had seen these reviews before! 100% agree — the experience here is annoying and lengthy and headache inducing. I had always wanted a Jeep, but no part of this process was easy:
It took forever to get a hold of a salesperson the first three times I visited — prepare to wait for hours.
Chrysler messed up VIN numbers and no one in the dealership knew how to adequately deal with the situation.
I got a random letter from Jeep asking for proof of insurance that the sales people did not inform me about.
My breaks were squeaky just 2 WEEKS into purchase??? And Im so nervous about dealing with the service department.
No one is able to get me my license plate despite expiry date. Sales person says ‘its paperwork’ — its been almost 3 months. NO other dealership has ever taken more than 4 weeks to get a license plate in.
I still like the brand, but no process I experienced at this dealership is working. They really need some new management who can think through their BASIC processes.

Purchased a 2012 Jeep Wrangler at this dealership on August 2. Within a week the low tire pressure light came on. We checked the tire pressure, which was fine, but the light remained on. Over the next month, I attempted to contact the Service Department through their online appointment request, the autobot that prompts you to speak to them on the website, and called and left messages three times. NO ONE EVER RETURNED MY CALLS.
A couple of months later, we came across an even bigger problem. After attempting to call several times, my husband had to just drive down there, and basically sit in the showroom until someone agreed to help him. We finally got an appointment to bring our Jeep in for the problems. He called and left a message for the Service Manager, no call back. He has now gone so far as leaving a message for the General Manager of the dealership… still no call back.
Apparently this dealership does not have any customer service skills, and must figure that since there are so many people in Houston it doesn’t matter if they make a few of them mad. From the phone service, to the girl at the front desk, it is evident that they do not care if they make you happy or if you tell anyone about their bad service. Just look on here and Google… there are more bad reviews than good.
We will be taking our warranty work to North Houston from now on… I hear the dealerships and service departments up there are much more accommodating.

I want to give them zero stars!!! Will never bring in another vehicle for repair there. Worst service experience by far. Sad thing is i used to work for the company under a different dealer. Please shut this dealership down. Brought in a car that is suppose to be covered under recall they tried to sell me the work under customer pay. I had to pay $ 452.00 diagnosis for something under recall! Fuck you Kevin Brown!

This was by far the worst car buying experience I have ever had. I accepted an offered price, waited 5 hrs. to speak to finance, and then was told the offer was wrongly presented to me and that it would not be upheld. The manager said he felt no remorse for the misunderstanding, and that I was lucky to have gotten their offer for my trade in. Carmax and a neighbor dealership had offered me $ 1,000 more. It wasn’t just the waste of time, but complete lack of respect that was truly upsetting. River Oaks and all the dodge dealerships on the north side of town are worth venturing to.

Non existent service… went there today to buy a renegade sport, and gave up after no one helped me at all. I walked the lot, no help. I went into the showroom to find help, no one helped me. I was ready to buy on the spot, they DEFINITELY lost my business. I’ll go to another jeep dealership since this one was no help. 20 minutes of trying to find someone to help me buy a car, not one single person helped, no one even greeted me or made eye contact.

The service department is the worse, be prepared to wait at least 2 hours for an oil change. And Spa Wednesday? More like HELL Wednesday, taking my business elsewhere, I have to agree with all the other reviews. I do not recommend them.

So I returned on Friday 7÷31÷2015 at 10AM to have them fix some electrical issues that were not present before the new PCM was installed.
I waited 3 hours… patiently, then he said I was good to go. They were not able to fix either issue and to top it all off they DAMAGED YET ANOTHER RIM, this time being my BRAND NEW MINT CONDITION rims and tires.
–_​– not once but twice! this time it cost them nearly $ 750 to replace the rim and tire.
Im so stumped. I never want to return here but Corporate continues to have me bring my car there.

Friday, July 24, 2015, I had a scheduled 8 am appointment with the Gillman Chrysler Jeep Dodge Ram service department. Upon dropping off my vehicle the service manager, Kevin Schutt, had explained to me via telephone two days prior that the procedure would take approximately one hour and a half to complete. That morning when I showed up to the dealership he was not there so I dropped my vehicle off with a not-​so-​friendly service representative Keisha White. Keisha confirmed the service time of approximately one hour and half but said to be safe to pick my vehicle up at 10:30. I informed her that I would not be able to make it back to the dealership until noon and she said that was fine and that my vehicle would be waiting for me then. I was given a shuttle ride provided by the dealership to escort me to work.
Around 11:50am I called the service department to let Keisha know I was on my way to pick up my Jeep. Keisha then explained to me that the dealership had purchased the wrong parts and that they had to contact another dealership to purchase parts to complete the service. So my vehicle had been sitting there all morning and had not even been touched. I thought to myself, «Why was I not contacted?» She explained that they were working on it at the moment and that the car would be ready for pick up at 1:00pm. I became frustrated because this information would have never been told to me had I not called. I was forced to cancel a very important meeting and said that I would be up there at 1:00pm sharp.
I arrived to the dealership’s service department at 12:55pm and learned that my vehicle was still not ready. I requested to have a rental at the dealership’s expense as I had a meeting I could not get out of at 2:00pm. I was set up with the on-​site enterprise and departed the dealership around 1:30 pm in a rental.
At 5:10 pm I missed a called from the service department, but the service manager, Kevin Schutt, left a voicemail. He mentioned that the vehicle’s repairs had been finished, yet upon test driving it did not meet his standards and he felt it needed some minor adjustments. He also stated that I would receive a follow-​up call in 15 – 20 minutes (which would make it 5:30ish) to come pick up my vehicle before the service department closed at 6:00pm. I never received a follow-​up phone call.
Saturday morning July 25, 2015, near 10am, I received a phone call from Keisha White stating my vehicle was ready for pick up. I arrived at the dealership around 12:15pm and this time actually got to meet Kevin Schutt in person. He nervously explained to me the operations that had occurred and stated that the mechanic stayed after hours to make sure everything checked out. He then stated that a normal alignment would have the vehicle’s right toe more than the left toe but that was not the case with my vehicle. Of course, I questioned was the procedure performed correctly and he said it should perform perfectly. I requested a copy of all of the service documents so that I could have them sent to Chrysler and he complied.
Later that evening, not a complete day later, I noticed my car’s steering wheel is still not centered and pulls to the left. When I drive with the steering wheel level my car will pull to the right and out of my lane so to keep the car driving straight, the steering wheel has to remain turning to the left. I called Chrysler to figure out to needs to be done to get my vehicle safely driving and spoke with a service advisor that said someone would follow-​up within 24 hours.
On July 28, 2014, Chrysler followed up with my case and connected me with River Oaks Chrysler Jeep Dodge Ram and let me speak with service advisor, Robert Caldwell, to see if the problem can be solved. Robert said he would have to check with his service manager before anything can be done but strongly suggested that I demand a refund before taking my vehicle to any other dealership as service fees will apply.
I called Gillman Chrysler Jeep Dodge Ram and left several voicemails with service manager, Kevin Schutt, as well as general manager, Matt Chapman. I had not received a follow-​up from either of the two.
–signed: I just want my car driving safely and to not die because of it.

Sales Manager Failure
I received an offer in the mail stating I had been pre-​approved from Chrysler Capital for a certain amount for a new vehicle. Had been thinking of upgrading my Mercedes sedan to a SUV due to growing family. After I called the number to get the amount I received a call from Dave Driver wanting to set up an appointment for me to come look at what they had available. I explained to him about the negative equity in my current car and if he could work out a reasonable deal then we could make something happen. He said sure and to come in. I booked the appointment and sent him seven vehicles I was interested in from the site.
I arrive at my appointment and was told that most of the cars I was interested in were gone already. He stated the site had a five day delay so some of those cars have been gone for some time. I test drove a couple of cars and they were fine. Nothing that stood out. I decided to try for the jeep renegade. I thought the pre-​approval amount was too good to pass up. After competing the paper work I receive an offer for my current car and what I would need to make the deal happen. It was insulting. I have been doing contracts for years and I would never offer anyone who was serious about working together what they did. I have driven many luxury cars and never have I been asked to put down $ 8000! Ever! My credit is in great shape hence why I was approved for a pretty high amount and why I was contacted so quickly. I was going to end up paying almost double the value of this jeep and that down payment would have been all profit for the dealership. If I am going to spend that amount of money I’m going to buy a true foreign luxury car that’s worth it.
I do thank Dave for his service and he even knew the deal offered was trash and why he was so hesitant in presenting it to me. Easy lesson learned and won’t be wasting my time here again. I dodged a bullet. That was beyond insulting and disrespectful presenting terms so egregious that are unconscionable.

See Previous Review.
Manager’s response says I put an additional 10k miles in 6 weeks (highly unlikely; Example: trip from Houston to Los Angeles is ~1,500 miles. I did not make 3 round trips in 6 weeks. I have a working life). I put ~1,500 miles from time of agreement. We had an agreement that I would receive no less than $ 10,500 at time of trade regardless.
Edit: I didn’t mention this previously, but my original sales guy, Cesar Hercules, was great. He did everything in his power to help me out (including helping me deal with his managers). It’s a shame that they do have good people here, but the terrible managers still have all the power. Maybe he should hold more power…
To Gillman: I took my time to write this review to let others know my experience and to give you guys opportunity for improvement. Use this as constructive criticism. There’s always room for improvement. Maybe if the managers work towards it, the reviews will start looking better (and maybe those $$ manufacturer surveys $$ will, too).