Fitness Connection

watch out for their sales gimmicks and fraudulent document procedures in the state of texas—
it falls under the deceptive trade practices and the ftc as well as the attorney general need to know about the high pressure sales practices. the quarterly charge is never told to the client as well as the issue with your card being changed – they have a $ 11 charge since your card did not process, they have another $ 11 charged for late charge on your account… mmmm:) this place is a fraud– you will never see an instructor stay for more than 3 months at any of these places… they have to fire them for the fraudulent sign ups they get… stay away from this company—

I would have a hard time supporting this business. They have an automattic dialer for collections, that calls my office every day. Every day for over a month now. No one at my office has ever been a customer of this company.
It gets worse. When I call the number their auto dialer gives, it’s voice mail hell. If you press any extension, to try to talk to a human, they put you on hold. What a miserable way to treat your (potential) clients.
They have left us on hold for at least ten minutes on every call. In fact, they typically never come back to the phone.
I highly recommend 24 Hour Fitness. They are amazing, and, they answer their phone!
I’ve been a customer there for 12 years.
Run, save yourself, avoid Fitness Connection. I’m on the phone holding right now, for over 15 minutes. Just trying to stop the call we get from them daily. What a pain.

been going to this gym for 3 months with my whole family. after 3 months my phone started rigging off the hook by an automated call. the issue is that they have not been able to charge my card the monthly fees. they have never mention it to me at all, in fact they scan our membership every time we go. now they want to charge me 3 months of late fees?.. i been calling customer service for the last 2 weeks on a daily basis to find out about the extra charges. left tons of voice mails and messages but no call backs. its seems that customer service doesn’t matter.

The customer service and billing department is despicable. I have not used the gym in nearly two years and they continue to bill me despite my best efforts to cancel my account. They are very adversarial and clearly don’t care about the customer ex

So done with this place glad to say I have officially canceled my membership the location was convenient for me but the atmosphere was terrible the parking lot was always full and their lighting was not the best I have a 10 year old child that would usually go with me and one night the manager decided that she was not allowed to go and work out considering I had done this for the past year I found it to be a huge problem I was told that she needed a membership so I tried to purchase a membership just to be told that she had to be 14 in order to have a membership so either way I was screwed and as I had seen several times before if it didn’t have to do with a child I can guarantee you that I could have gotten him to do whatever I wanted because usually 145lb 5’9″ atleticly built women got what they wanted from this manager the lack of professionalism is beyond explanation unfortunately they got rid of the pool and the hot tub so it was just down fall from there not to mention the classes they offer are always full and their spin bikes need repair the only upside to this gym is the spin teacher that they have there by the name of Tashia.

New equipment but not safe. Dangerously overcrowded. Locked my bag in my car and the manager wouldn’t let me in without ID. They have pictures on computer and can verify phone number and i know my license number. I worked out yesterday and have been a member for over a year! Laziness. 24 hour and LA fitness don’t treat you like this…

I have to give this gym location a 1. Overall this place is overcrowded after 5pm. That is not why I am giving it at 1 though. The weights are just hard to find. Although they do have signs telling people to put them up, the majority of people just don’t listen. The signs need to be bigger and some need to be in Spanish. Maybe a large scrolling marquee with audible voice saying «please put your weights back» over and over will do the trick. Although it might be annoying after a while, maybe it’ll get the point across. Ok maybe I’m asking for too much. If not, then at least they can have someone going around reminding people to put them back up. I find myself putting other peoples weights back because of my minor case of OCD lol. Finding barbells/​dumbbells feels like an episode of hide and seek. Someone hides them and you have to seek them. Eventually, when I make my way to the other side of the gym, I see why I couldn’t find them. Because whoever had them last took them to the other side and left them there because they were too lazy to take them back. Some people even take dumbbells into the sauna. They get so hot, that they cant remove them so they end up staying there. I guess that’s where that 15 lb dumbbell went.
Regarding the basketball courts. They are nice and clean; however, just as someone mentioned earlier. If you just want to shoot around you will not be able to. There is this «coach» that makes you get off the court when they are playing games on both ends of the gym.
I feel they should have one side for games, and one side for people who just want to shoot around or do some individual training to get themselves better. You shouldn’t have to sign up and play a game just to be able to be on the court. My kids couldn’t even shoot around because of this and we are paying customers just like the others.
I forgot to mention the one time my 15 year old son almost got beat up by a grown man that looked to be in his late 30’s. He tried to fight my son, told him to go outside with him just because he thought he had his next and my son said he had next. Really? Ghetto trash!
The people at the front desk are always on the phone, are rude, don’t greet the paying customers, and sometimes take way too long to check you in.
There has been a few occasions where I just walked past them because I got tired of waiting.
Regarding the antiquated card system? Why not implement a finger print scan? Oh I know why. It’s so they can make money off of you when and if you lose it.
The men stare too much, women wear clothing that is too revealing and people rarely wipe down their benches.
Whatever you do, do not turn your back, or someone will snatch the weight you are using from you, or try to jump in and get a set in real quick. Happened to me many times.
I was resting in between sets, turned my back and when I turned back around, the barbell and another time the dumbbell I was using were gone.
Another time, I was doing tricep pull downs, turned my back to rest in between sets, turned back around, only to find this Hispanic man who had jumped in and started using the same tricep pull down machine I was using. I almost went off! He laughed it off like I was joking or something. I did not find it funny at all.
People have no regard for the weights you might be using. They will snatch plates from your workout bench without asking you if you were going to use them. Rude and very inconsiderate!!!

Had membership for almost a year… fees, programs, and staff kept changing. Inconsistencies with Trainers. When you try to cancel membership they redirect you from the online staff to the in-​store staff and so forth. After all I felt that they will do anything to get your money but nothing to keep you happy. Perhaps I’m spoiled by my previous gym that had very little «red tape» and «hula hoops» to jump through. I didn’t know exercise was so political.

Had a knife pulled on us today in the gym parking lot by a low class thug that also patrons the gym. Never going back!!! This gym is full of shit!!!

I will NEVER EVER join this gym or step foot inside of it again in my life. It’s always crowded during the week. You can barely use any equipment. Most of the time you have to wait for someone to Finnish. I saw a kid that wanted to play basket ball.
He walked on the court and some guy told him to get off because a game was going on. He either had to sign up to play the next game or get out. Maybe some people just want to shoot around but to deny them of that opportunity when they are a paid member is just plain stupid in my opinion. I tried to cancel my membership. They told me I would have to do so online. I checked online and the website I was given said I needed a password and login.
Called them back to ask for it I was put on hold for 30 minutes. I called back and they hung up on me. I called for a third time and I was finally given both. I found out I would be charged again and then a second time after canceling my membership. I don’t recommend this crapy place to anyone.

POOR CUSTOMER SERVICE. Ur treated as though the gym is doing u a favor. Very rude and unprofessional. NOTHING like 24hr, LAfit & Lifetime. MUCH lower class.

The gym is good and what you pay for, however I am upset that they were supposed to have the new steam room done by now and they haven’t even started on it.
DO NOT, I REPEAT, DO NOT sign up for trainer sessions. NOT WORTH the money, just get off your bum do your research and get the work done. I am actually sending in my 30 notice to cancel training sessions as I write this review.
Their employee/​trainer turn over is horrible, I’ve had 3 trainers now in one month and my last session with the new trainer, she didn’t even schedule me for my next session. She was nice, don’t get me wrong, but the whole system and set up is screwed when it comes to that part of the gym.
I’m not thrilled about the people currently running the daycare either. First off there’s always at least a 15 minute wait to sign your child in or pick them up. When you walk in the women are yelling at children and sitting them up against the wall not even ALLOWING them to play on the provided jungle gym or sit in the movie room or play in the game room. The women look at a lot of the children in disgust and I am just horrified. I have to tell my child to just stay as far away from the women as much as possible and hang in there until I am done. Fortunately for me, she is a sweet girl that listens and acts good and so she doesn’t get the brunt end of their frustration. I just don’t think you should be working in a daycare if you can’t stand the «bad» kids.
I am ready to try another fitness connection but I am afraid with my luck the salesmen that signed me up might not have signed me up for all gyms like I asked him to, but I suppose we will find that out soon.

Saw a few reviews online and decided to give Fitness Connection a try. After being with Gold’s Gym for two years, I was pretty disenchanted with the whole gym membership thing, but this Houston heat was getting the better of me during my workouts, so I needed a place to go. Went to the website and downloaded a free 5-​day pass.
Right away, I noticed the large open area, which is awesome. My only caveat was that they instantly try and discourage the use of the pass by making you speak with a fitness coach who pushes the «TODAY ONLY, don’t know how long we’ll do this» spill. Got a tour. Liked that the women’s section of the gym also included weight machines and free weights. They also have daycare monitoring if you have little ones (I don’t). They also offer a fitness assessment and give you the whole dissertation on their supplements (I’m already on HerbaLife, so most of that went in one ear and out the other). Coming from Gold’s, I noticed there wasn’t any ammenities like a protein shake bar or bottled water and sports drinks; but for the price, I can provide my own at home. My only suggestion would be to have more sanitation locations with spray and paper towels to wipe off equipment. They are pretty far out and most people don’t bother to wipe them down.
I went right before the 5:00pm rush, so it was pretty easy to get a machine, but mat space is kinda limited. Hopefully with the expansion, there will be more mat area. I got briefly irritated by the gym «beauties» that hog machines with no intention of putting out a real workout, but once the rush hour group came in, they were forced out of there.
Overall, no frills and right for the price.

This was my first day actually working out in the gym today. I work out in the morning for one reason… because I’ve been wanting to get a good workout in before going into my job and my current gym doesn’t have a shower because it’s one of those older $ 10 a month gyms and they indicated that the cost that you’re paying per month is the primary reason why they don’t provide showers. I called bull crap on that when I stepped into this particular gym this morning (I’m talking to you Fitness 19).
This gym is inside of Greenspoint mall is essentially dead but the gym was opened a few years ago in a particular section that used to be an old Foleys store. It was incredibly well lit to be so early in the morning. I didn’t feel like my belongings would be stolen because my guess is that all the hoodlums are still asleep. Walking in the equipment is very nicely laid out it’s an incredibly huge facility and reminds you of your standard 24 hour fitness sport.
The cardio equipment is very new and updated the problem that I have being a larger gentleman is that when I want to run a couple miles on the treadmill the running mat tends to skip that is usually an indicator of a cheaper treadmill but I did not have this issue at all with these when I got on the treadmill this morning. I love the fact that they have a very open concept of a gym that way you don’t have to go upstairs or downstairs and can easily access your cardio and free weights or machines. I noticed that a lot of the actual machines do look a bit dated. But they are functional nonetheless and are very well-​maintained.
The fact that this location has a pool basketball court and expansive weight area is just incredibly crazy for $ 10. My guess. because I used to work at 24 hour fitness back in college is that gym is banking on people getting memberships but not actually showing up to utilize it so that is a smart hustle. But you definitely get a lot of bang for your buck. My only issue with this gym is the shower area. I was never the type of person that was super comfortable in communal restrooms and showers back in my football days and I still am not.
This gym has completely open communal showers with partitions in between each stall but the front door area is missing so essentially you can anyone can see your behind while you’re showering and vice versa. If they get that rectified I will be a happy camper. I noticed that they posted a sign that they’re going to be doing some upgrades soon and it looks like the pool area is going to be removed so that they can extend another 5000 ft.² of turf work out area for functional training so that’s pretty neat because I’m not much of an indoor pool person anyway.
All in all I am very happy and have not been charged more than $ 10.87 because I got the membership last month when they had a $ 10 down $ 10 per month no strings attached promotion going on. The only thing that you need to be aware of with these types of Gyms and any gym is that they usually have a yearly maintenance fee and this location is no different. The maintenance fee is roughly $ 30 and it’s charged every July. If you’d like all club access I believe you have to pay a $ 20-​$ 30 down payment if my understanding of their new promotion is correct.
I would not recommend coming to this gym or any gym during the 5 o’clock to 7:30 PM rush-​hour. I hear that this location being that it’s Greenspoint can get pretty packed and some people have indicated that it’s pretty «ghetto» but that doesn’t mean you won’t get a good work out. Usually those individuals that make the «Too ghetto“comments are you’re more snooty closet-​racist that are using coded language (ghetto) to talk about a specific demographic that they may feel uncomfortable working out with.
That’s just fine you can spend $ 60-​$ 120+ at lifetime fitness while I’m saving all my dinero and getting the exact same work out for 90% cheaper.

I’ve been going to this gym (ymca) since I was a young age and it is truly awesome! People there are friendly and just awesome, and people should try it out fo sho!

Please, Please be an informed consumer before making any purchases. About a year ago, I gave Fitness Connection an opportunity. I have to say this has to be one of the greatest mistakes of my life; they over charged and kept feeding me crap. Now lets talk the level of professionalism with their «corporate department,» they have to be the loudest and rudest people I have encountered. Save yourself a headache; the $ 10 a month is not worth it. I suggest 24 fitness or any other Gym membership.

This place had a 4-​lane pool, from 3′-5′ deep. Has a jacuzzi and sauna. The chlorine felt balanced but after 45 min, my buddy and I were hurting since it was stinging our eyes.
Otherwise the pool and jacuzzi did the job of stretching and relaxing sore muscles.
The sauna IS packed with people and this was on a Monday at 2:30pm. It gets more packed after 4pm when folks get out of work.
Cleanliness of pool: the pool appeared clean so that wasn’t too bad. It wasn’t packed so I enjoyed doing ab work there.
The sauna had a good amount of heat, which was extremely refreshing; the sauna had a lot of bubbles, but the mound of bubbles in the center had «brown» stuff — which meant dead skin cells being aggregated by the water jets — it maybe needs a new filter.
There are rinsing showers between the pool and sauna to rinse off with.
— — — —
Now for the important part: the gym itself.
The setup when you enter is: at the front there’s the kiosk to scan in.
The cardio area is at the right with step machines, ellipticals, treadmills. It wasn’t packed with folks. They have a floor area at the far back of the cardio area (about 10’x20’ where you can do stretches, planks, abs, etc.; there’s 3 – 4 benches where you can do dips but no weights like kettles or weighted balls (for abs or goblet squats, etc). They need also tubes or weighted ropes, but they don’t have space unfortunately…
Then from there you encounter the abs and leg machines, then arms and chests, then you have the pulleys and pull-​up/​dips areas. Lastly at the far end you have the free weights.
This was my only complaint: the benches (about 10 inclines and 5 90-​degree benches) are worn out and I did not see any wipes or at least a spray bottle/​towels accessible. They were sparse therefore most of the guys didn’t bother wiping down.
Although there were a lot of weight racks (about 8 – 10 racks) with weights ranging from 10lbs — 95 lbs, the guys would hog the weights and keep them at their bench areas; but mind you, the guys are pretty nice and (with my experience) are not meat heads who shout and drop their weights.
So I didn’t have a good selection of weights for my supersets but as long as I had my money’s worth — that’s ok.
But I could not find the wipes and the only bench (incline) I had available had sweat marks on it. And I used it since I was there to work out — not be prissy clean.
They have a Zumba, kickboxing, trainer area for classes; the schedule is at the front desk. They also have a spin class.
Showers: has a communal shower with NO doors, you just have separators between shower heads (about 12 stalls). Gross.
Men’s Bathroom: about 5 urinals, 5 toilets. Toilet doors need new coat hangers since I had no place to put my gear (the floor is wet from folks coming out of the pool). I would dress up out in the open by the lockers (different lockers sizes; it’s a BYOLock), but some of the benches/​floors are wet from those coming out of the pool.
The plus is that the sinks work and are filled with soap. And had paper towels/​air dry machines.
For refreshments there’s water fountains but they are VERY far away — so if I leave my bench, there’s a chance someone may take it.
There’s vending machines too — overpriced but if you didn’t bring your drink you gotta pay.
Customer Service:
Now, the staff are pretty quick with helping you with whatever you need. I got a quick tour and the guy gave me a nice membership offer — but I declined UNTIL I had my work out (the worse thing to do is to sign-​up without even trying out the facility).
The offer I got was $ 25/​yearly renewal fee, $ 10/​month membership. No contract.
That’s pretty good. However, I’ve had a gym before that DID NOT HAVE a pool, jacuzzi, sauna or the size of FC, but it was clean, updated Olympic benches and weights, with new machines. Also, they had everyday a class you can jump into (space willing). The price was $ 15/​month, $ 20/​year renewal membership fee. No contracts.
It’s a matter of preference: cleanliness is a must for me since again this is a high-​traffic gym. If you like a big gym with all these amenities but don’t mind someone else’s sweat on you. Go for it. I’ve heard of guys getting staph or methicillin-​resistant staph aureus (MRSA); not cool.
Summary:
The price is good with what you get. But it gets crowded, needs better placed cleansing wipes, bathroom and jacuzzi needs maintenance.
Oh by the way I can’t finish this review without commenting that the little lady who was cleaning the trash, etc is very good at what she does; it’s hard work but she did a FANTASTIC job emptying the trash!

Im a member i convinced my self that fitness connection is a good gym. This Gym always packed… Don’t get gypt into signing a contract with these people that $ 10 a month no contract is b.s. You def. signing a contract and if you want to cancel your membership you need a written letter 30 days in advance and send it to fitness connection main offices in Houston what kind of mindless sh*t is that? I’m done with this gym!!!

I really engoy fitness connection. I go there mon-​friday and it really great. I have my own personal trainer and hes really freindly. I recommended all my freinds to go and they loved it! After all i still need a workout buddy :/​anyway i really engoy the gym and im losing weight: D i LOVE this place :)

I have been a member of this gym for the past 2 months. I gotta say I was a bit ‘worried’ about going here because of the area, I mean is Greenspoint, people gets shot here! haha But I have nothing to complain about !! The gym is always busy! never going to feel like you’re alone. The counter girls and guys are pretty nice (kinda attitudie at times but oh well!) The gym is ALWAYS clean, bathrooms are huge and very clean also. Very nice pool, sauna, basketball court, cycling room, dance studio, day care for your kiddos, and a great Girls Only Section !
Can’t ask for more! and only 9.95 a month! Take that 24hr fitness!
btw!
The trainers are amazing!
My best friend and I got us a trainer and they have really good deals!
Ask for Theo ! =D