Enterprise Rent-A-Car

Really friendly workers and very understandable. No one could find what I needed but Shanta found exactly what I needed and had it even before she promised it to me. Very good services.

I had to update this because the management changed here and the new crew is on top of their game. They’re always fast & friendly and have gone out of their way to get me taken care of.

I didn’t get the names of all the employers here, but I can tell I was in the right place. Every enterprise I have entered or contacted through phone was HORRIBLE. Oh my gosh, worse experience and time of my life trying to deal with this company! I memorized their «on hold commercials» because I have been on hold with more than 5 places each day for more than 15 minutes. I usually give up after 15 minutes and call another branch. I got dropped off at this branch after work by a co-​worker in hopes of renting a car because earlier their systems were down. The staff was so friendly and while I was on hold with my torturous insurance company, I witnessed so many pleasant encounters with customers. They actually build relationships with their customers. Like there was actual hugs and «How did that family party go?». I was shocked!
Drew helped me personally and so did this other kind man. They predicted I would have to wait for someone to drop off their car in order for me to get one, since they didn’t have any availability. They kindly helped me and expedited my visit as much as they could. Drew was so sweet. I was as cranky as ever and basically wanted to tell off my insurance company, but he kept a cool personality and tried to lessen the tension. He basically spoke to the insurance company for me and spoke on my kinder behalf rather then my cranky self at the moment. Interacting with him felt so personably and not what I have been dealing with for the last 2 weeks from Enterprise.
Their slogan of family owned is represented soley by this branch and thats it. I haven’t witnessed this sort of wonderful staff from any other branch, and I have contacted more than 15 in the last two weeks. I highly praise this branch!

Brian was the best. He was helpful and fast. It was very busy but he got me in and out. Fast so that I could get back to work.

Today I went to this enterprise and Bruce helped me. It was very busy and he was the only one there plus one helping hand. Bruce was a very good employee. Although, he has to stay an hour pass closing his attitude and personality was outstanding. He did his job very and very quick. He genuinely cared and went above and beyond. Bruce deserves a promotion or raise!

Kind and courteous, no hassle. They gave me good service and chucked in an extra day for free with a longer rental (Just didn’t bill me at the end, not to sell at the beginning). I appreciated it.

Rarely do they have the car class I reserved. They either keep me waiting a long time or try to put me in a smaller car.

Bruce was very helpful in the rental process. I had a business trip I had to leave early for and he opened his door 30 minutes early to accommodate my needs. Talk about customer service!

The rep was unfriendly, acted as if we were bothering her to do business. Very disappointing. They didn’t have the car we reserved and gave us the option of upgrading or waiting. Bait and switch. Did a walk around, pointed out the dents and scratches and she wouldn’t write them down, said they were not «big» enough. Will be taking my business elsewhere.

I recently rented a car from Enterprise. I normally go through Avis because: they’re close to work, I know their cars, and I usually get a better deal with them. This time, Enterprise offered to pick me up and was cheaper by twenty dollars. Ha, ha, ha. Hmm.
I had a pickup time in the morning; I had to make a meeting three hours away, and was allowing myself plenty of lag time. The person who picked me up, called for directions. I thought this to be odd. They couldn’t use Mapquest or Google for that? With my specific directions, and coming from all of two miles away, the employee arrived at my house an hour later than my arranged pickup time. This includes the few times they called because they were lost. Huh?
On the drive to the lot, the employee almost blew through a red light on a busy street. Glad I mentioned that the light was red; there were cars in the middle of the intersection.
I noticed from their website that their fleet includes Toyotas. Apparently Prius’ too, but only at the airport locations. Toyota’s make nice rental cars. Reliable, not many blind spots, cheap on gas. I was given a Dodge Caliber. It seems that this is the only car they have on this lot. Tons of Calibers. Pretty to look at from the outside, horrible drive. It shakes once you accelerate past 50. The back window is like a porthole, but I was thankful for this porthole, otherwise I would have been reversing and changing lanes COMPLETELY blind.
Would I rent from here again? Well, to refer to that old adage: you get what you pay for. And no, saving twenty dollars was not worth missing the meeting, almost getting in an accident, and not being able to see out of the back of a rental car in a strange town. Panic-​inducing and frustrating.