Einstein Bros Bagels

I’m a fan of Einstein’s, so on that account I recommend it. Hearty (but soft) bagels, fluffy cream cheese, other tasty things. This last time I went I got a pretzel bagel (yum!), and also a sugar and snickerdoodle cookie. The sugar cookie looked pretty gross as the cellophane was touching the frosting and all the dye from the nonpareils was bleeding. But so good. There’s little I love more than a really good sugar cookie with frosting or glaze. It wasn’t the best ever, but was definitely satisfying. The snickerdoodle, eh.
I went around lunchtime, and while there were quite a few people at tables, there was no staff in sight. I did see someone, but they kept working/​went to back area. After a couple minutes someone appeared to help. Wasn’t bad service when it came, but was a bit strange not seeing someone right away.

I’ll start that the bagels are fresh but it all goes downhill from there. Service and cleanliness is extremely lacking. Had to repeat my order 3 times to the girl making it, this was after it took her a few minutes to pull herself away from listening to her coworker talk to take my order. When I was checking out I had to repeat it two more times. Had to tell the cashier that a breakfast sandwich does not come with a side two times, had to tell him hot tea not iced twice. And the coffee and tea — 1.99 for each and I had to get it myself — at a beverage station that looked like it hadn’t been cleaned in a week. This location has been going downhill for years and I think has hit an all time low. Will not be back…

Most cringe-​worthy fast food experience of my life happened here.
Ordered two egg ham and swiss bagel sandwiches to-​go from a disgruntled, disheveled employee who didn’t so much as say hello when I stepped up to the register.
Waited a good 15 – 20 min, the entire time taking note of a sad, lonely brown bag sitting on the counter. Finally the aforementioned grouch hands me this bag and sends me on my way.
Get to car and naturally start checking the bag to make sure this cold and forgotten meal is in fact mine. In fact, it is not. It is a cold, soggy mess of a spinach /​mushroom bagel sandwich that starts dripping foul-​smelling spinach /​mushroom juice all over me and my car.
Not only that but as I start unwrapping the sandwich I pull out a disgusting, juice-​and-​food debris drenched LATEX GLOVE THAT SLIPPED OFF THE HAND of the incompetent sandwich wench and ended up folded into this package of sadness and disappointment.
Storm back into the shop dangling the bag of vegetable juice in one hand and this e coli soaked glove in another, skip to the front of the line to explain to Sir Grumpy that not only is this not my meal, but there was a GLOVE IN IT, and he hands me another bag with an «Oh I think this one’s yours» and a fistful of indifference.
Stay. Away.

I usually hate to write bad reviews, but, in this case… Let’s just say that hiring a baker’s dozen of pet rocks from the special needs box is probably not the best way to run a restaurant. Just saying.

This place is poorly managed. The staff has no consideration for the customers. They are unable to efficiently manage orders. The place is also filthy! Don’t even think about stopping at this place! Keep on driving.

Just had the second worst experience here! Gah! First off don’t have homeless opening the door for your patrons so they can ask for money! I know that sounds bad to say (this coming from someone who lived on these streets for 3 yrs as an idiot kid) I was gonna go into detail about the terrible service and rediculous wait etc… suffice to say I’m not returning and will not recommend this location. Get your shit together.
I didn’t want to give it a star but it’s making me.

Umm dirty! The Windows look like they have never been washed. A woman and came out and wiped down the tables with a dirty looking rag…
Tables were still dirty. The floor was sticky, out of poppyseed bagels at 11:30 on a Saturday. Coffee mislabeled and in the wrong spot. The food came out quickly. So quick I don’t realize how dirty the restaurant was. People were friendly…

Stood there for 15 minutes without any acknowledgement from the staff. Don’t go here if you are in a hurry.

This place is terrible and not efficient at all! They Hyatt location downtown is far more superb than this place

I just ate here for the very last time. I live within walking distance of this location, and have stopped in on many occasions. It is, however, time for us to part ways. I’ve given them many chances, but my order is never correct.
The other day was case and point. I ordered the Hummus Veg Out on a thin bagel. I waited for over 15 minutes for the bagel. When I finally got it, there was no cream cheese on it. When I went back to the counter to ask for some, the woman at the counter told me that that would be $ 1.50.
«Oh, I thought that it came on it.»
«No, it doesn’t.»
«So, when the menu lists garden veggie cream cheese as an ingredient, what is it referring to?»
After I pointed that out, she gave me the cream cheese.
Really, this comes down to poor training and ineffective management. I’ve been here on many times, but alas, no more.

Wow. Am I disappointed. The only thing I want to thank this location for is helping me stay on my diet. Meaning I threw my bagel away. I decided to treat myself to a bagel, because I have been to other locations and the other locations have been great. Anyway I got a bagel to-​go and when I opened the bagel I find about three times as much cream cheese to bagel. Only to discover the bagel people attempted to hide a burnt bagel. And by burnt I mean they must have mistaken this bagel for a marshmallow and roasted it over a fire. When I asked for toasted I didn’t mean charred. Safe to say I will never come to this location again! And you shouldn’t either, trust me. DON’T DO IT!!!

We came by for a quick bite before heading out of town. We both ordered the Los and capers bagel, I think they call it the Nova Lox? They made it quickly and our orders weren’t screwed up, though we didnt ask for any complicated substitutions.
Counter service was friendly enough and prompt.
Interior has plenty of seating options and was fairly tidy.
If you’re looking for a simple bite to eat or craving a bagel specifically, they should have you covered.

Doesn’t make/​serve bagels. Too much work for a bagel shop. Mostly a filthy black hole with a surly staff of lazy, mouth-​breathing oafs.

The bagels are awesome and the coffee is always great!
The location on Kirby is better in customer service but I usually stop here because it’s closer to work.
I love the blueberry, cinnamon raisin, plain, and pumpkin bagels with strawberry, honey almond, or plain smear…
And the coffee puts Starbucks to shame!

Okay, I mentioned the service «not being the best» in my check-​in post. Service was a joke.

This store is under poor management. They are out of blueberry bagels and don’t plan on making anymore. Your a bagel shop with half a day of business to go. Terrible service, terrible management for not training his employees better.

This place has become a source of comedy for me and my friends. They literally have gotten my order wrong every single time. I live within walking distance and they do have great bagels so I kept going back for a while. But after the last time I’ve had to make a clean break…
I order a bagel with cream cheese, lox, and onions. Every time I order, I specifically say «no capers» because somehow capers make their way onto my bagel every single time. I don’t know if it’s a glitch in the system that adds the capers to my order but it got to the point that I saw the worker making my order notice that she wasn’t supposed to put capers on and then she literally added more lox to cover it up (it was a to-​go order) and brushed the ones that were visible under the lox to hide them.
Don’t get me wrong, I love their bagels. And maybe this is an elaborate capers-​related prank. But that being said, I made this account to write a review of this hilariously terrible «restaurant.»

I had a hair appointment nearby, my hairdresser was finishing another client and I was hungry. That’s the only reason I came here. I figured it must be a popular place for a reason, right?
It was dirty inside, but I didn’t feel like trying to find another place to grab some food so I persevered! I got a low cal sandwich that I can’t for the life of me remember. Well, it had chicken in it, but what low cal sandwich doesn’t now? I just remember it was dirty inside. I remember that their choices were very limited by supply. If I were desperate again and they were open? Maybe. I think I’ll just try to remember to pick something up on the way next time.

This location is in a very busy shopping center with very limited parking, especially in the morning. The staff definitely need some training and really focus on customer services. Some came across to be very rude. My cinnamon raisin bagel was over burned.

That I continue to patronize this establishment is a testament to my love of refined carbs smeared with cream cheese, and also convenience. The bagels aren’t that great, but the bagels everywhere else are worse. And it is conveniently located between home and work.
HOWEVER. They cannot get an order right.
Today I went in for a bagel, but was seduced by a new chicken sandwich topped with fig jam and brie. The first version had no chicken. I took it back. The second version had no tomato. It was not worth waiting for a third one. (And let’s be honest, the microwaved meat slurry masquerading as chicken breast wasn’t exactly worth the wait either.)
What I liked best about this experience was that the cashier handed me, along with my receipt, a slip of paper that said roughly this: «Please visit [url] and rate your experience HIGHLY SATISFIED. We want you to be HIGHLY SATISFIED. We would be HIGHLY SATISFIED if you would please rate us HIGHLY SATISFIED.» And if you’re not HIGHLY SATISFIED, please call [manager’s name] at [manager’s number.“
I now deeply regret that I tossed the paper and receipt before receiving my twice-​incorrect order. I can think of a couple of words that definitely would not appear in my review.
TL;DR: Terrible.