Eco Park

I have used this service twice in the last 2 years and have not had any problems. Every time we arrive to the lot there has been a shuttle ready to pick us up. Same for when we are returning.
Nothing has happened to our cars while we were away. I would recommend them.

Worst service EVER. I parked where the flag man directed me, but no shuttle came to pick me up, even though they were driving along the side of the lot and could see I needed a ride. I finally started hiking to where all the shuttles seemed to be congregating, about half a mile away. When I arrived at the spot, driver after driver said they wouldn’t take me to the airport — I’d have to ask the next guy. I walked from shuttle to shuttle — the fourth guy finally let me aboard. Do yourself a favor and drive on by to the next parking facility.

Arrived and parked in the area that the traffic controller told me to. I saw a bus and immediately went over to that bus. The bus driver said to go back to my car and someone will come pick us up at the car. So I did just that. Four buses passed by me. No one came to pick me up. At this point 20 min+ had passed. I begin calling the number I found on Google. The dispatcher picked up. It was obvious that it was her fault. She told someone to put our section as full and that’s why none of the buses picked us up. Her name is Grace. So I called the supervisor to air out my frustration bc I almost missed my flight. No one picked up. Personally, if I fly out of IAH again, I’ll give the parking spot a try. Eco park does not operate smoothly and I will not risk missing a flight again knowing this.

Paid in advance, online. The reservation said to print it out and Scan on entry. It didn’t work and I was forced to use my credit card to get it. I asked a member of staff what to do and they said speak to a cashier when I was leaving. After my flight got canceled and I was leaving the same day they wouldn’t honer it and wouldn’t let me put without paying again. Also and the worst, the woman at the cash desk had left the booth unattended, when she got back she was patronizing, rude, very loud and I guess she thinks by talking over the custom she is going to get ride of you. She told me 2 diff things re how to get my money back. After a 15 min delay in getting out until I paid again, when I got her card, she then said I might not get my money back. WF@ NEVER AGAIN

WTF! So far 35 min FN wait for their trashy little bus at terminal B! Already 5 park and Fly busses have come and gone

Absolutely the worst parking lot at the airport. Always waiting a long time on the bus to pick you up to and from the lot. Now the busses only go to certain terminals so be prepared to wait.

I’ve been using this facility for 20 years but it’s time to change. The service level isn’t good. For whatever reason they always seem to be the last bus to show up at terminal pick up, and even the covered parking which has a supposed higher service level is questionable (at trip start). The buses arrive in bunches lately with longer periods in between pickup, and everything seems to be disorganized. I’ve far better luck with the private services just outside of the airport. So why am I still using these guys?

WORST shuttle frequency of them all at IAH pickup.
I use them frequently and this is evident now.
Time to change

Slightly cheaper than the Parking Spot but not worth the savings. When my flight landed there was a HUGE line (took about twenty five minutes). When a bus finally pulled in the the loading area, the driver pulled into the wrong lane… Which allowed people just exiting the baggage claim to run over, cut everyone else in line, and get on the shuttle.
In the time that three eco park shuttles arrived, about 10 parking spot shuttles arrived. There were just a few people in the parking spot line at any given moment.

I arrived late because of a huge accident on the road. Asked politely if he could stop at my terminal first because my checkin was about to close, and we were several people on the shuttle going with the same flight. But he could not do that, which I totally understand. But then he drove past out terminal without stopping, can you have less respect for your customers?

Just some quick background:
Departure: Late February 2016. Flight was 730am on a Saturday, but arrived at the lot around 430am. Easy entry (reserved non covered online) and tons of spots. After parking, walked to the shuttle (maybe 20 yards away) and waited about 5 minutes for more people to board. I had no luggage, just a backpack. Got to the terminal in about 10 minutes. 5 out of 5, zero complaints.
Arrival: Early March 2016, Friday night, 630pm. Walked to the shuttle area and waited 5 – 10 minutes for the shuttle. Short transit time back to the lot. They started dropping people off (seems like covered parking folks had priority) but it looks like I should have given them the location of my car, which I did not know. Luckily, I remembered the general area and just told them to stop. 3 out of 5 because they didn’t explain the arrival process when I departed.
Averaging it out, 4 out of 5. Very convenient and will most likely use again.

Updating my review from a couple of years ago. This parking service is so convenient for me (Just pull off the Hardy and there you are — no wrestling with JFK traffic, U turns whatever). Have used them again several times recently and things seem to have improved — the shuttles seem to be more frequent and (finally) in the covered section at least, the parking spots are numbered and so the shuttle takes you back to your car :). No more wandering about like the old days trying to find your vehicle after they drop you off.
All that said, yes it is much better, I still won’t trust them by checking in using my credit card again. Two years ago it swallowed my card and they NEVER got it back to me so I had all the hassle of cancelling the old card, getting a new one just because of their incompetence and lack of customer service. Always take a ticket is my advice!!!
Review #21 2016

Pros: Very efficient, there’s always a shuttle waiting for me when I exit the airport. They are mid/​lower-​priced in relation to the other parking options. Their drivers are very nice and courteous — a little too nice. Shuttles are clean and well
maintained.
Cons: When they pick you up from your car, they wait for a full load before they head to your terminal — making you wait at least 20 – 30 minutes — then taking another 10 – 15 minutes to your terminal. Other parking places pick up one-​maybe two other people and head straight to your terminal. It made me very ansi waiting for them to get to the airport already! I wouldn’t park here if you are in a hurry or late for your flight.
It’s the same with taking you from the airport TO your car. They really want to be efficient and wait to get more people in their shuttle. I get it, you want to maximize your efficiency. But taking 45 – 50 minutes (because there are 20 people to drop off) to finally get to your car AFTER baggage claim is sorta ridiculous. I would gladly pay the extra 2 – 3 dollars a day to get me to my car in 15 minutes.
I personally wouldn’t use this place again. Only use this place if you’re on a budget and have a significant amount of time and patience.

I’ve been using EcoPark 7 years now and love it. It’s so cheap and easy. I don’t have to worry about coupons, I don’t have to worry about there being space, etc. I just show up, insert my EcoPark parking pass and off I go. For business, I use the covered parking places and it’s great because when I’m headed home from the airport, I’m one of the first dropped off.
I never have had to wait more than 3 – 5 minutes for a bus to show up at baggage claim, so that’s been a plus as well. The drivers and bus themselves are average, but I’m only on them for 5 – 8 minutes, so not a big deal for me. Will continue to use them.
I have had problems with the credit card reader using a normal CC in the past, but never with the parking pass provided by EcoPark. Excited to plan a trip and have free parking at the airport.

Anytime I have to fly out of out George Bush Intercontinental Airport (IAH) and need to park my car, I don’t ever think twice about parking anywhere other than Eco Park. They have yet to fail me when it comes to making my parking experience easy breezy so my loyalty to this lot is here to stay!
What I love the most is that the lot is HUGE! So huge that you won’t ever have to worry about not being able to find a space. Even on holidays when lots tend to fill up pretty fast, you can count on Eco Park to have availability. Another plus is there is plenty of lighting throughout the lot, so if its dark outside when you are preparing to depart or arrive don’t worry– this place will be bright as day. Love that! When pulling in, simply take a ticket at the entrance and there is usually a crew there that will direct you where to park. They offer covered and uncovered parking– covered parking is toward the front of the entrance, while the uncovered parking begins right after. The shuttles are pretty frequent. Majority of the time there are usually a couple of them waiting as soon as you unload your bags from your car, which is great if you’re in a rush. They usually have certain ones that go to certain terminals so make sure when you hop on, your driver is headed to your terminal. If not, they will direct you to the right shuttle. When returning, their shuttles tend to run pretty frequently at the airport to take you back to your car– just proceed to the shuttle pick up exit (usually near baggage claim) and wait at the Eco Park pick-​up curb. Most of the time, the drivers are very friendly and will offer to help you with your bags, coming and going. I’ve even had drivers who’ve loaded my stuff in my trunk for me when returning, which is why I always try to have some cash on hand for tipping in case I need the extra help.
In addition to all the positives at Eco Park, their rates are what tops them all. Definitely way more affordable than some of the other lots! For my most recent trip, my vehicle was parked for 4 days (uncovered) and my total was $ 24.00– really cheap compared to some of the other lots and a hell of a lot cheaper than when I park at Hobby Airport. Also, they accept coupons so if you can find one online print that bad boy off to get a discount. When exiting, they have plenty of stations for you to pay with cash or credit so leaving out should be hassle free.
I always strive for a stress-​free travel day when preparing to hit the friendly skies but the thought of having to park first can be a whole nother stressful situation within itself UNLESS you park here. Parking Spot who??? Scratch that and park at Eco Park– where you are guaranteed to have a space for the low.

OK I do not even have the right word to describe my anger at this place. So my last visit I came to ecopark to park but they stopped me at the gate in the dark ona busy road and gave me a coupon, telling me to park at the airport for the same price. I got to the airport, drive around the usually three times screaming profanities at the top of my lungs.
I finally found the parking entrance and the machine said to enter my credit card which I did and the gate went up and I parked. Well when I got back I could not use my coupon. They told me I would have to pay full price and they would send me back what they owed me.
The problem us I had left enough money on my card to pay for my parking based on the price they told me but did not have enough money to pay full price so they would not let me leave with my vehicle. They would not take my license and bill me, they wanted me to leave my vehicle there and walk home.
I called beck to ecopark and they called a supervisor that happen to be the same person I was already talking to. They told me I would have to pay full price then get a refund. They told me I was correct on the price but there was no way for them to correct it.
This is the worst customer service ever. What kind of business does this except crooks. I did not ask to park there, they told me to park there and they gave me the price, they did not say it would be in a refund and how they expect me to read something in th dark on a busy road?
Really, these people all deserve to die a horrible death.

A very affordable option for parking at or near the airport, I would definitely use them again!
We purchased a parking reservation online, and the whole experience was flawless! Scanned our barcode receipt into the entrance gate machine, was guided to a parking spot (our reservation was for an uncovered spot), and waited less than 5 minutes for the appropriate bus to take us to our terminal. The bus driver gave us a note listing our parking area (useful for the return trip) and kindly got us to our destination within the airport. With the return trip, there was already a bus at the pickup terminal when we arrived (3am), and the bus driver took us back to our car with no problems, and we scanned our barcode receipt into the exit gate machine, and was on our way home!
The bus has ample seating and luggage storage, is heated (most likely also has air conditioning, when needed), and displays the driver’s name next to the driver’s seat, which, to me, is a nice touch.

Who ever the supervisor was on 12÷31÷15 at 8 – 9 pm is an angel. Paid my $ 21 fee because my card wouldn’t work and I had no cash.
The shuttle was quick and dropped me off right at my truck. Driver was courteous friendly and effective. What else can you ask for.
Rates are very affordable.

Literally the last time I park here.
Right now I am waiting at the pickup at terminal C watching all the other parking location busses come and go, come and go. It’s been 15 minutes and this is 10 out of 10 times this has happened, it’s just a question of how many more minutes will go by. How many times do I have to call dispatch to tell them to send a goddamn bus and do their job. To boot this bus driver is a d*%#.
I could be driving home by now, I could be napping by now, hell even working right now. Anything would be better than EcoPark.

I am decently happy with my experience here. It wasn’t anything extraordinary but it was fine. My biggest complai, t is on the way from the lot, the training driver missed the ramp up to the terminal so we spent another 15 minutes driving in a huge circle back. Also, upon leaving 3 different cards I tried to pay with wouldn’t read in the machines. And my cards are not very old. I ended up backing out and going to a cash only lane.
The ride back from the terminals was quick and I didn’t have to wait long for the shuttle to arrive asset the terminal.
The price is nice tho!