Dogs R Dogs

They denied my dog without even meeting her because she is a Pitt mix… Shame Shame

Boo — we heard really positive things about this place, but they refuse to take my pure breed English bull terrier that wouldn’t hurt a fly (you know, the Target-​dog, Spuds MacKenzie or the 2008 Westminster Kennel Club Best in Show). I understand concern over some monster pitt bull or other fighting breed, but a 35 pound beautiful little sweetheart?
In addition — no where on the website does it mention their policy of English bull terriers, or any other breeds, not being welcome? As a matter of fact — another Unilocal review by James B., below, clearly states: «No breed restrictions».
I am going to try and give the receptionist somewhat of the benefit, and hope she is just ignorant of the breeds, but even that would be uncalled for at a doggie overnight place!
We’ll, not only here on Unilocal,but we are spreading the word about this poor customer service around the neighborhood with similar breeds (English Bulldogs, Mastiffs, Airedales, French Bulldogs, shepherds, etc.).
Can I reiterate — boo!

I rarely write reviews but this is the only doggy daycare I would ever feel comfortable leaving my dog, and thought I would share. Every time I walk into Dogs R Dogs I am greeted with a friendly hello, and they know my dog by name. Not only is the staff wonderful, they take great care of my dog. I have been going to them for about 4 months now, and I have never had a problem.
My dog is my baby. I have a flexible work schedule, so I sometimes pick her up at odd hours, and every time I walk in the dogs are moving about having a great time and there is always human interaction. A few times I have walked in to my dog being held like a baby, getting lots of love and attention. It is such a worry-​free feeling dropping her off. Most days I get a complete description of her day, what dogs she likes to play with, and if she is feeling tired. Its so nice to know she is watched over.
The whole staff is great, but Thy is awesome! She is attentive and always knows what went on during the day with all the dogs. Makes me feel much more comfortable dropping my doggy off all day.

Seems to be a good facility with several different play areas, we really liked it at first, but the last two times I took my dog there (about a month apart each visit), she had diarrhea and anal bleeding the following day. One time is an isolated event, but twice, never again. When talking with other patrons, they also felt there was not enough supervision.

Another great experience at dogs are dogs today! The staff is always super friendly and they take good care of my pups. Both dogs got a bath today and now they are SUPER soft. Looking forward to coming back.

This place is like doggie heaven for my pups! My dogs loove this place!!! Both have been coming here for about a year and a half and they just can’t get enough! As soon as I pull up to the place and they recognize the building their tails start wagging and they jump out of the car and run to the door, practically knocking me over half the time.
All dogs are screened to make sure this place is the right fit for your dog and this is usually a one time full day evaluation where they slowly introduce your dog to other pups so they don’t get freaked out. Make sure to have all your vaccines up to date and bring a copy of those records with you!
My first dog Bella started coming here when she was about 5 months old and we had reviewed and visited other places around town and this was the only welcoming place that we were able to walk straight into and was given an immediate impromptu tour. The place is definitely not huge but big enough for my pups to play in and small enough that they’re constantly under human supervision. They have a small outdoor area and a few rooms indoors as well as a sleepover area on the 2^nd floor for boarded dogs. My 2^nd dog started coming here after we rescued him and it definitely was a great place for him to socialize with other dogs as he was very shy and antisocial when we first got him. I’m so glad both pups really enjoy this place and I always feel better going to work knowing they’re safe, happy, and tired out when we all come home at night.
Although this place is definitely on the pricier side I would definitely recommend Dogs R Dogs. They’re open 12 hours a day on the weekdays and you don’t even need a reservation or to give notice of your dogs coming in. I love just popping in whenever I need to– this place has helped me out so many times in the past with last minute work shifts!
To top it all off, the staff here is fantastic! They are super friendly, kind, and very accommodating. They always remember both of my dogs’ name (even when we had not been there for 4 straight months when my dog had broken her leg and was on bedrest) and they all seem to genuinely love what they do (to the point that I actually wish I worked there). Great job Dogs R Dogs!

So I don’t know about anyone else, but I reviewed doggy daycare places like crazy when I moved to Houston. My puppy is my baby and I was so worried about him! This is the third doggy daycare place he has been to, and this is our last doggy daycare place that we will be going to.
The first place’s owners played very aggressively with my dog and he was aggressive back, and I did not want him to learn this behavior. The second place, which was recommended to me by a friend, and had webcams which I was super excited about. Turns out when I watched him on webcam, all the dogs just sat at the door and watched the staff members walk by all day. They barely played and I got super depressed watching it.
So finally I was recommended dogs r dogs by another friend and realized we found a doggy daycare home. Yes, it is expensive. Yes, it is worth it. There are so many dog places in Houston, but honestly most of them have spotty reviews. Me and my fiancé work totally different areas in Houston, and live in another, so we had quite a wide area to pick from. I just couldn’t take him to some of the places because of the reviews.
Dogs R Dogs is wonderful. And worth the price. The staff is super friendly to begin with and you can tell they love the dogs. When my puppy realizes he is here, he drags me inside, literally drags me. Then drags the workers until they take him to the play room. He starts wagging his butt as soon as he gets in he is so happy. He absolutely loves it. And the dogs here actually play, because I have seen them myself when I drop him off or pick him up :). It cracks me up when he gets in there and they take him off the leash and he goes charging to the playroom.
When my puppy went to the other doggy daycares, he looked like he was going to the vet when I dropped him off. Seriously. He didn’t get excited. Yes, they watched my dog and made sure he got outside. But did he have a great time and did it wear him out? No. Dogs r Dogs will wear your dog out and not make you feel guilty that sometimes you don’t have as much time to play with your dog as you’d like to.
From one dog owner to another, I wouldn’t trust my baby anywhere else. Rest assured that your dog will have a great time here.
Also, know the lot looks small but I have never had a problem getting in or out at different times during the day. And traffic is never so bad that you can’t enter or exit the lot. Petsmart is also catty corner if you need to run there :).

Roxy and I have been very happy with daycare so far. They are the only ones in the area that open early enough and happy to take Roxy for all that she is. Roxy loves to rough house, my only downer is the place is small and the price is very high (hence the ⁴⁄₅). Roxy gets to play all day long and hits the car for a little nap at home before eating dinner and crashing on the bed. She gives this place 5 paws out of 5.

7 months later, Dakota goes here 2 – 3 times a week and we board her here for short and long stays. Every staff member has your dog’s best interest at heart and when I want to talk about my dog, I never feel anyone’s rushing me to leave. Don’t be turned away by the price; it’s worth it and very few daycares offer drop off service. Most have converted to reservation by days but sometimes that doesn’t work with your schedule.

I love Dogs R Dogs, I love Ashley, I love Kevin. Wish I could afford to bring my dog more but she gets to go once a week & is practically crying to get there when we get close by.

I left my puppy, Zane, at dogs r dogs for a weekend of boarding. I chose them because the dogs get their own kennels (as opposed to an unsupervised group sleep) and the stay includes day care. They were very flexible with our schedule and Zane seemed to really enjoy himself. We got a very personalized report about his time here. I only wish the space was a bit larger as some of the rooms and outside area the dogs play in seems a bit cramped.

I’ve been taking my one and a half year old lab to the new location on West Gray and absolutely love it. The facility is clean, the staff is exceptionally nice, and my high energy pup is exhausted when I get home! I just moved to the area so really lucked out that this place is nearby.

I have to say… I loved Dogs r Dogs. I brought my dog here for grooming because I knew it wouldn’t be like Petco or Petsmart where he would have to be there for 7 to 8 hours. I would drop him off on the way to the gym and he would be ready to be picked up by the time I was finished. Now they haven’t had a groomer for well over 6 months and every time I call they say they are still looking… clearly they aren’t looking hard enough or have impossible standards. When I asked for a recommendation they tell me to go to Petco or Petsmart. I would have considered staying with Dogs r Dogs for any daycare or overnight stays but now the chances of me going back are not likely. I used to recommend them to everyone and it seems I’ll have to find somewhere else to recommend. I would have appreciated if they gave an honest idea of where I could take my dog in the meantime while they are trying to hire someone. I sure hope they find someone soon.

I was having an impossible time finding a worthwhile daycare for my corgi because his herding instinct is strong and he can immediately switch from play mode to awkward kid mode. As a result, he kept getting expelled from other daycares and it was difficult to break the news to him because he’s a dog and all he really knows how to do is be cute, poop, and eat.
My vet ended up recommending Dogs R Dogs and my little guy loves it so much that he wags his non-​tail even if we are just driving past it. I appreciate that people here love dogs but don’t enter into that crazy dog lady territory about it. They have some ridiculous setup designed to spoil my already spoiled dog with a TV room, treat lounge, and loft style boarding. None of this is cheap, hence the four stars instead of five, because I’m spending at least as much as I’d spend on a hotel for myself just to let him stay here instead of being kenneled at any other boarder.

Love this place! They took excellent care of my dog and there are no breed restrictions! Best of all they took her on short notice and were very helpful watching my dog while I underwent surgery. I liked that I did not have to stress about where my dog was! I have since started bringing her regularly for daycare and love it. She plays and socializes all day, all the employees know her by name and when she gets home she is exhausted and goes right to sleep.

Most people wrote reviews on Dogs R Dogs on behalf of their pet. I can appreciate that because most dogs aren’t able to articulate things the way their owners can. I, on the other hand, requested that Duncan, my Chocolate Lab (120lbs), write up a review on his experience at Dogs R Dogs. The following is Duncan’s review:
I wasn’t really expecting to go to a daycare at the age of 7. I mean, I practically take care of myself in my old age. I always thought of day cares as a last resort for bad dogs. I had even referred to them as unsophisticated at one point. What kind of dog wants to be herded by strangers every day?! Man, was I ever wrong! I was there for about a week straight and loved every minute of it. Dare I say I miss the friends I made there? Because I do… Maybe the best way to relate my experience to dog owners is to call it Spring Break for dogs… Because it was a PARTAAAY! OMG! BOL! Ashley was there every morning to welcome me and give me a huge hug. Her hugs just felt real. Not to mention the special little breakfast treat I’d eat from the gourmet food selection. I loved the workout facility and the outdoor area is massive! To my friends at Dogs R Dogs, I miss you!!!

Whenever I get excited after a good service or disappointed after a bad one, I want to write a review. If I do not do it right away, I do not do it at all. Maybe it is the right time to start since I just moved to a new city and am already relying a lot on other people’s reviews when looking for different services. That is how I ended up going to Dogs R Dogs for grooming. The place had the best ratings (4.5 starts) out of the closest grooming places to zip code 77 006, and the prices on their website seamed relatively cheep comparing to what I experienced before (small dogs grooming and bathing starts at $ 25). When I called on Thursday (¹⁄₁₇) to schedule an appointment, they told me that the price for maltipoo is $ 45 and I did not have a problem with it. They were not able to schedule the appointment for Saturday (¹⁄₁₉) but they had available appointments for Friday and Monday but these days just did not work out for me so I scheduled for Friday, January 25.
When I came there, the groomer opened the door and his first question was «What are we doing today?». I told him I have an appointment for grooming and bathing for my maltipoo Ari and he said something like he knows but how do I want his cut done. I showed him one of the pictures of Ari and said that I do not want his hair to be shorter than in that picture. Then he started talking about mats on Ari’s legs which I did not brush out. He would get mats and I, as a nonprofessional groomer, was able to brush out. I wish I have done that with mats on his front legs too. He told me that he will not be able to brush it out and that Ari’s front legs will have to be shaved, and that the rest of his hair is fine. What really bothered me is his attitude. I do not like when someone talks about me in third person when I am present. I was talking to him, and he would talk back to the girl at the reception, who was really pleasant by the way, like I am not there. I would tell him something, and he will turn to her and say «I do not know how she wants me to unmat his hair…» Hello, I am right here!!! Anyway, he might be the best groomer to anyone else but two of us definitely did not click. When the groomer left with Ari, the girl at the reception told me that he is really good and will try to demat dog’s hair so that his haircut does look weird.
The other thing is that I was told that Ari will be ready in an hour and a half, or two hours the most if the groomer needs to work longer to demat hair, and that they will call me when he gets ready. Three hours and 15 minutes later I called them to see how much longer it will take. They told me Ari will be ready in 15 minutes. When I came to pick him up, the third person brought me Ari. That was unusual for me because whenever are I took Ari for grooming in Virginia/​DC area, the groomer would give me the dog back and tell me how he was and what was done. Ari’s front legs were shaved of course so I do not understand why it took two hours longer then estimated. I do not appreciate when someone does not value my time. I might have other plans and expect that service will be done in estimated time.
They also asked you about the tip, which is normal and I usually leave it even when I am not satisfied with the service.
Ari’s haircut was not bad (picture attached) but the groomer’s attitude was to me. Even if he was the best groomer in the city, I am definitely not going back again.
There is Gizzie’s right next to Dogs R Dogs and they have great reviews too, so I might give them a try next time. It was very cute seeing dogs next to the window walking freely when I passed by.

*UPDATE*
When I went to go pick up my pups, the manager/​owner (m/​o) explained that the guy I wrote about in my post was actually their groomer, Todd. Todd is their night person who stays with the dogs — hence they do have someone on site 24 hours a day. In explaining why Todd would say that he «wasn’t an employee» and that he, «was called in 5 minutes before 7,» the m/​o said that Todd is mentally challenged and so he sometimes gets flustered and says things that he shouldn’t say. The m/​o also said that Todd was not good in social situations, which is why he comes off as rude. Todd is not trained as front desk staff, which is why he couldn’t take the intake forms and in fact, he does not even use the computer (whether this is due to inability or lack of training on DrD’s part, I don’t know.).
Okay, I can understand that — I commend DrD for employing someone like Todd, since it can be difficult for people with his condition to find employment. I can appreciate the fact that the night person (Todd) is not good with people and that interacting with a customer flustered him, forcing him to present incorrect information from which I drew certain inferences. To their credit, DrD did refund my 10-​day pass and did comp my last visit — and like I said in my earlier review, other than this unpleasant business, my experience with DrD has been great, hence the 2 star rating, and not a 1 star.
What I cannot understand is DrD asking and pressuring me to remove my initial review (5 times and counting) — on grounds that it is slander.
1. IF it was defamatory, it would be libel, not slander. And nothing I posted in my review was false. Todd did say to me that he was not an employee and that he was called 5 minutes before 7 to come open the store. I don’t jump to conclusions that someone is mentally challenged — so when someone tells me a piece of information, as long as it’s plausible, I will take it as truth. Why would this person lie to me?
2. I’ve contacted them 3 times about getting my pup’s original copy medical records back — and I still don’t have them. The last time I spoke to someone (Ashley) she asked me twice to remove my review because «it was rough» — and it almost seemed like she was holding the records in exchange for me taking down the review. I know, it’s quite a jump, but here are the facts: I called/​emailed to get the records back 3x, Ashley says that she will email them to me «right away» (that was 5+ hours ago), during that same phone conversation she asks me to take down the review twice, still have not received the records.
3. The m/​o even asked one of the customers who had walked in during our conversation whether or not Todd «was weird.» The m/​o asked her how long she’d been coming here and if she thought Todd was weird. She (the customer) seemed really uncomfortable being put on the spot like that — what kind of m/​o does that? If you hire someone like Todd, then you need to take responsibility for his actions, not justify his behavior with a condition, then ask others to corroborate your statements.
I’m not delusional — I know that maybe if I’m lucky, 7 people will read this review — and so my efforts to present the most honest, detailed review at the expense of making DrD unhappy is probably futile. But if I were a pet owner considering sending my babies to DrD, this is all information that I would like to know. They are very aggressive about maintaining a stellar rating and reputation. They have falsely (and mistakenly) accused me of slander. They have withheld original copies of my pup’s medical records. They justify their staff’s behavior by saying that he has «mental issues» (literally the language used by the m/​o). To me, the fact that they have a top-​notch facility doesn’t excuse their bad behavior.
No doubt they’ll pressure me to take this update down as well, but I stand by my review.

I highly recommend Dogs R Dogs! The staff is amazing and the place very clean and super cute!!! My Maltese Ari Gold comes home from daycare completely exhausted from playing all day. He is well supervised and treated like part of their family!!!
It’s hard to describe just how cute this place is without stopping in to look around. The lofts where the dogs sleep have an open welcome feeling with a huge window and a lot of sunshine. There is a doggie ballroom and a doggie movie theater.
The staff post pictures of the dogs on Facebook, it’s so wonderful to see that my baby is healthy, safe and happy. They have Sunday pick up options and someone stays on-​site overnight. I cannot say enough wonderful things about this place!!!

I dropped off all 4 of my dogs (very furry maltese mix, 2 min-​pins and a hairy chihuahua) here for bath and groom.
Todd, the groomer, is great and «styles» them just the way I specified (even when I wanted my furry maltese shaved down in the middle of winter). The entire staff is so warm and patient with meeting my dogs’ needs, as some of them can get a little feisty. I love how most of the holding areas have windows for walls so you can look in on them.
This is my 2^nd time being serviced by DrD and I have been so pleased knowing that my puppies are being taken care of. Such a wonderful place for dogs with such a friendly staff. Keep up the great work!

I’ve always boarded my two pups at my veterinary clinic because I trusted they would take the best care of them. Unfortunately, their last stay was complicated by one of them getting a urinary tract infection. No one told me about it, but upon taking them home it was immediately evident. Every 5 minutes he would stop to try to urinate, nothing would come out, and he would Unilocal.It was a horrible experience and left me wondering exactly how much he was being taken out and how much water he was being given. I digress…
Earlier this month I was leaving on a cruise and would need to board my dogs for at least 8 days. I had seen the Dogs R Dogs ad on television and had driven by the place a number of times, so on a last minute whim decided to check it out. I was so very impressed! The facility is clean and beautiful, and the workers are so wonderful and caring (especially Ashley!). They worked with my financial concerns and offered me a deal I could not resist. They took the BEST care of my pups and uploaded photos of them on facebook, which were so cute! I know they received the attention they deserved and it was a very reassuring experience. I will always board my pups here when I go out of town. I almost forgot, even when I was running late on the day to pick them up the gentleman I spoke with was so considerate and offered to stay late. 5* for Dogs R Dogs!