Discount Tire Store – Houston, TX

I wouldn’t say that any trip to a tire shop is great, but my Saturday trip to Discount Tire was pretty painless. I had hit a pothole and gotten a flat (yay houston roads) so I needed a new tire. I was greeted promptly and someone went to check out my car. Once inside, we reviewed a few different options, including the same original (more expensive) tires. While they did try to upsale a little (it’s a business. not unexpected), they weren’t pushy about it. I gave them my number and they estimated about an hour. Went to get lunch, got a call on my way back and my car was ready. The clerk recognized me as I walked in, greeted me by name, and got my key for me in between working with other customers, super quickly! Overall pretty easy and now I’m not driving on my spare.

Just had the best experience. My tire had a nail in it and the dealership told me I was going to have to buy a new tire. Well I found that tire cheaper on discount tire website. So I went dropped off my truck and Mike called me and told me they were able to patch it at no cost. Mike had great customer service experience on top of it all. Will definitely be going back.

Made an appointment and was in and out with two new and relatively affordable tires in about 50 minutes.
Great customer service, nice clean waiting area.

If you make an appointment here, the efficiency and service is AWESOME
Pros
— clean waiting area with plenty of seating
— FREE tire rotation, inspection of wheels, and tire pressure
— offer bottles of water
— clean restroom
— the worker who helped inspect my tires was quick and informative, he also gave me tips on what I can do to take care of my tires
— NO HIDDEN FEES!
— spacious and easy parking
— it’s right next to Olive Garden… so stop for a bite to eat while you wait for your car to get checked!
Cons
— the workers were very busy, running in and out so I had to get the attention of one workers on my own
— AC in the waiting area was a bit too strong, freezing!
— if you don’t make an appointment you could wait over an hour to get checked so plan ahead!

Been here twice recently (unfortunately), however both times I rec’d good/​quick service. Its a clean facility and has a roomy waiting area.

Excellent experience all around. I came to them because I’d been referred by multiple coworkers of excellent service and work and they held up to that standard. Polite, straightforward, and knowledgeable. Unlike a lot of places that try to upsell women on product they don’t need they never tried to do that. They asked me what I wanted and made suggestions when I asked for them. Never pressured me. My wait time in line was less than 3 minutes and my wait time for putting on all 4 tires was less than an hour — and this was on a Saturday. I also appreciated that they did not try to push me into there credit card either. They asked how I wanted to pay. I will never go anywhere but here from now on! Thanks Discount Tire!

Jarrett was such a helpful guy and got my tire pressure situation figured out and treated me like I was purchasing everything even though I was getting a free service. On a busy Saturday evening an hour before closing and we got out in an hour.

Fantastic. Exceptional customer service.
Today the store was as busy as can be… phones ringing off the hook and line out the door.
Despite this, I was provided with EXCELLENT service in the fastest manor imaginable. Upon arrival I was immediately taken care of by Michael S. (THANK YOU THANK YOU THANK YOU) who examined, replaced, discounted & installed a new tire for me in under 30 minutes. He did not have to take time away from his busy work day to accommodate me immediately but he did. I am so thankful I chose discount tires.
I will DEFINITELY be back!

Awesome service! Everyone was very helpful and friendly and they repaired my flat tire for free!

Worst experience at a Discount Tire-​Originally estimated 1.5hr… after returning they said there were 8 cars ahead of me & they would call me when it was finished. That never happened. Mike, the «Manager» only said «I appologize» and pretty much was it. Non sincere appologies are hard to acccept in 5:45pm rush hour traffic on 59.

I love discount tire. I’ve been a customer here since I was high school. They have never tried to rip me off like other places do. The customer service is great too.

Had a blowout and was very please that the manager Matt was able to locate 2 new tires for me ASAP! And it was no easy feat as my tires are 305/​30ZR19… Which are nearly impossible to find!
Matt had the tires for me the next morning and installed with hardly any wait (it was a Saturday too).
On a side note my spare was missing a valve and they where nice enough to give me one to get me back moving again.

This is the worst discount tire I’ve been to. All they care about is selling a new tire. I came in for a flat tire and before he address my issue he started measuring the tires if I need new tires. I don’t like coming to this location because I had the same issues with my other car wanting to sell me new tires. Finally I just noticed on my invoice after I left that he added the road hazard with out asking me. After I left the tire shop I was wondering why my bill came up to be that much. Now I know why. Sales person name is William P.

Been here for five minutes and already a better experience than NTB. You guys rock!!!

Probably the slowest discount tire I’ve ever been to. A simple rotation took 3 hours and yet for customers who were buying tires they pulled in. Terrible customer follow up appreciation glad I’m in Austin more than here.

I made an appointment at 4:45 on a Monday to get one of my tires checked out. I suspected a nail in the tire since I was having to fill it up weekly.
I got there at little early at 4:30 and the place was pretty busy. After waiting a bit to actually talk to someone, I explained what happened and he said they’d check it out.
I sat down in the big waiting area at 4:40, saw my car go into the bay at 4:44. At 5:08 my car was out front ready to go. The appointment worked great and it was FREE OF CHARGE even though I’m still on my factory tires.
Tire was fix, nail removed, other tires inflated to match and I was off. I will be returning here when my factory tread runs out.

I was referred to this location by downtown automotive, and I’m so glad I decided to get my tires changed at this location. Frank and Jeremy are both incredibly earnest, straightforward, and determined to work with my financial situation!
I couldnt be more satisfied.
Clean location. Prompt service. Walk ins welcome. Coffee. Walking distance to the new Olive Garden i you’re here for lunch!

Bought 4 new 20 inch tires for my truck last year at Discount Tire (this location). Bought all that went with it including the road hazard.
Fast forward to yesterday. I noticed a screw in the tire. I went to this Discount Tire to have it fixed.
The clerk (whatever they are called) walks out to look at it with me. The screw is in the corner of the tire and can’t be fixed there because they only plug tires for repair.
He mentions I’ll have to get a new tire because it’s in the side wall. Fair enough, I know this.
I mention I had purchased the road hazard when I bought the tires. His reply is that it won’t cover it if it’s in the side wall. He tells me that I should take it to a tire shop that’s not a chain tire store (such as Discount Tire) and they could patch it. I again mention the warranty and am told the same thing.
I’ve had a nail in the side wall before and had it fixed, only to have a flat a few days later.
So, I took my business to NTB and they replaced the tire. I have a friend who has had 5 tires fully replaced at NTB since he bought tires there.
I guess Discount Tire’s road hazard warranty is only good for a nail in the tire that can be fixed. Also, they will tell you to get your tires fixed elsewhere. Absolutely makes one scratch their head.

So I really, really hate anything related to car maintenance. I always procrastinate. It’s terrible, I know. Anyway, tires are probably my favorite thing because of Discount Tire.
I made a 9:15 appointment. There were 4 or 5 people ahead of me in line, but when I got to the front, the gentleman who helped me was super friendly, he respected that I only wanted to do 2 at a time, and didn’t pressure me to buy anything I didn’t need. And despite the line of people and the bunch of people already waiting, I was out the door at 9:50. So schedule your appointment online and you’ll have a painless experience.

A nail was in my tire and after calling triple A, my spare went flat moments later. After 3 hours of dealing with tire issues, I came to discount tire. Insteas of checking to see if the tire was fixable, the mechanic quoted me $ 114 for a new tire for a prius, husband screened shot me a photo of a tire from discount tires website that is $ 44. Mechanic said that it was the wrong size, so I asked the mechanic for my size tire and he told me 15 inch, which by the way was the same as on the screen shot. I understand the more the mechanics up sell the more expensive tires, the likely the store receives a bonus off your dime. Make sure you conduct online research prior to coming to any tire shop.
After the mechanic glanced at the screen shot, then he found a cheaper tire $ 55. It came out to $ 89 after the warranty, lifetime rotation and balance, tire disposal fee, and taxes. Experiences like this is why I have difficulty putting trust is businesses that operate off commission or bonuses, because it is hard to distinguish the honesty from monetary customer service. 2 stars for the lack of honesty.
A lady had her husband on the phone and I overheard the same mechanic explaining the warranty $ 11.00 per tire, when the mechanic added the warranty to my bill without my acknowledgement. Fortunately, I was intending to purchase the warranty, but if I was a single mother who could not afford anything extra, you just took food from a child. I’m just saying! Another mechanic offered the tire warranty to another customer (a man) as an option. This raises too many red flags for me.