Daltile Tile & Stone Gallery

The showroom here is one of the best I have been in, but the customer service is one of the worst. Against my better judgement, we still ended up ordering our tile from here because it was exactly what we wanted. That was a mistake. We ordered and paid in full for the tile only to find out when it was time to pick it up that they had sold and given our entire order to someone else. The people in the showroom were not knowledgeable about what they had in stock and did not seem interested in doing their job. After hours of trying to get this figured out, we decided to just order from someone else in town who luckily had the same tile. If you want to go look at a bunch of different options in a nice showroom, I would go here. But, order it from someone else if possible. Needless to say, this will be last time shopping at this establishment.

As a first time customer, maybe I’m too new to the kitchen rehab game to know what the usual. But usually when I walk into a business, I’m greeted. Not on this place! I walked in amd not a single soul said a word to me. When the salesman got done with their current customer, they walked to the private room and didn’t even come back out. I had to go to the private room door and ask for help. Yet when a white woman walked in behind me, the black saleswoman went straight to her! The guy that came out of the back was far less than helpful. Is this an upper kirby thing? I thought I knew the bourgeoisie sides of Houston, but now I know that this place isn’t interested in the average peroson trying to do redo her kitchen.

As others have previously stated, the staff is not hospitable and downright rude.
However I saw an interior designer come in and they were like ants all over her.
If you are an individual, cold shoulder is the order of the day. My contractor sent me
there to look at the newest tiles so that I could make some decisions. Over one hour
there and I had to step in front of someone and physically stop them to ask a question and then all I got was a 2 word answer and they moved on. Rude!

Beautiful showroom. Very conveniently located. However, the staff could care less if you want to ask questions or even place an order. I finally got the attention of one of the representatives employed there and when I asked for a sample of a tile I did not realize until I got home that it was not the tile I had requested. Too unsure of this place to go back and face them again. Just will select another place to buy my tile.
Such poor customer interaction. What a waste of my time.

I am a designer in the area. When I need tile selections, Daltile is the first place I think of to visit. They have a wonderful selection, are conveniently located and are always helpful. Granted, when they are busy and I don’t have an appointment, it can take time to get help. When I do get assistance, the showroom personnel are always knowledgeable and guide me correctly. Every visit provides me with excellent options for whatever it is that I am working on.

Thank you to the staff at Daltile for all the help! They were friendly and very informative! Thank you!!!

As a first time home buyer, the selection process can be very overwhelming. I was referred to my this place by my contractor and he was spot on. The staff is very knowledgeable and were extremely helpful. I was greeted upon entering. They even have refreshments as it was lunch time. They were busy and did great to multitask since I didn’t have an appointment. I would definitely return for future remodels.

Ok so I gave this store a second chance. The first time I went it seemed busy and staff was not super helpful. Believing still that it’s their job to try to help potential customers, I gave them a second shot. First off if you are planning to come here, become more aggressive. No one, not any of the three staff members milling around will acknowledge your presence. I had to ask if someone was busy to get them to help me. So weird. Especially in Houston. Also, they just aren’t good at making suggestions exactly like another reviewer or two said. I felt like I had to beg for them to attempt to give me some advice. Sadly it wasn’t the best use of my time. Anyone have an alternative to this place? Loews?

I just read the 2013 review from the young lady and totally agree with her assessment. The people in this store are not helpful, nor do they have any sense of design. I spent about an hour there last month and will never return.

Alright, so we walked into this store to look for tile for our new town home we are currently purchasing. Upon entrance we noticed a man sitting at a counter who was clearly an employee, but never once acknowledged us. It was four o clock on a Wednesday and there was only one other person in the store, so he clearly was not busy, just didn’t feel like greeting us apparently. Keep in mind, my husband and I are in our late twenties and I’m sure appear like patrons not willing to spend money. We stayed in the store for twenty to thirty minutes and all we received were awkward, dirty looks. It was extremely annoying as we are new homeowners and could use some assistance. Needless to say we took our business elsewhere.