Cubbage Collision

I went to Cubbage Collision twice in last 3 – 4 months. First time they finished the work on time but when I went there to pick my car there were scratches on it which was not present before. I asked the manager Damon there to fix it and he asked me to leave the car for 2 – 3 more days which I could not afford so brought the car back.
Unfortunately, I had to use the same Cubbage Collison for fixing my car (which was highly recommended by Geico) but this time around I asked my Geico insurance adjuster to make sure nothing happens to it. Luckily I took pictures before leaving my car. As expected they took 2+ weeks to fix it (which was suppose to be a 4 days long work only) and when I went to pick up the car to my horror there were scratches in the bumper this time. Another person named Jay said I will have to leave my car for 3 – 4 days and he will get it polished. I was fuming by this point. How can they repeat the same mistake again. In fact there was another customer who owned an old BMW who was complaining about new scratches on his car too.
My car is still with them and they have not even started working on it.
Take my advice do not listen to Geico adjuster… I think Geico cares damn about our car and quality of the work… but do not go to this body shop ever

Good service, excellent repairs, honest quotes. Kept me up-​to-​date with text messages and had car ready before due date. Expensive — but not any more than the quote we got from a dealership.

After a scrape up in a parking lot, off to the body shop we go !!
First of all they told me that I would be updated via text messages when work was done on my vehicle. I didn’t get any texts other than when the work started and when it was complete, five days apart. I had to call and ask the status son my vehicle. Repairs ran two days longer than what I was quoted too. But overall the craftsmanship of the repaid is above par, if nothing else.

I was pleasantly surprised that a collision place could work this efficiently. I was in a wreck and the other party was insured with Geico. My car isn’t even a year old so I was going to take it to be repaired at the dealership, but changed my mind.
The staff are very friendly and the one-​stop service was nice and convenient. I received text alerts of my car’s progress, and even a thank you when all was done.
I’m glad I was sent here.

Phew I’m not usually someone who gives bad reviews, but this place, jeez! For starters, since I hit two beams in our parking garage, the geico agent told me I needed to file two claims = 2 deductibles. Thanks guy! After waiting for two weeks for minimal damage, I finally called. The woman at the desk told me my car had been ready for over a week and a half but they called one time and my voicemail was full. One time?! Are you serious? I know my voicemail had been cleaned out for at least a week so they definitely did not try again, nor did they try email or text which they also have the contact info for. They called one time and never tried again? What kind of customer service is that? A place of business ship obviously try more than once to reach you. To top it all off enterprise told him I owed taxes on all 14 days I have the rental. After explaining the situation they finally agreed to only charge me up till the day the car was ready, which I think is fair. In fact, Enterprise was the only redeeming part of this entire experience. My car did look good but bad experience overall

Picked up my car from this repair shop recommended/​contracted by Geico. I was mortified once I had read reviews about the shop two days after I had dropped it off, but was out of state on vacation, so could not get back to rescue my car. Similar to the reviews I had seen online, my car had been rifled through, my phone charger was missing from the front center console — absolutely NO reason they should have been in there when fixing my front bumper. There was mud in my carpet on the floorboards, and the change from my coin holders had been stolen — several dollars worth — I hadn’t thought I would need to clear out my penny compartment, but that had been taken as well. I asked them about my phone charger, and they informed me that I had signed a waiver of release of liability if things were missing from my car — guess that means I gave them permission to take whatever they want. The rep went through the repairs that had been done, and added that a new fog light was among the charges. I asked if the light I had bought them was unusable, he said «you brought in a light?» — it was even pictured in their inspection photos. The MOST concerning however was the new damage to my rear bumper. I was only having my front bumper replaced on this visit. My rear bumper had 2 year old damage from a collision with my neighbor. Upon picking up my car, there was new damage, — it was likely from a scratch from that previous collision, however the paint had been picked away, and now there is a lovely large black gash in my rear bumper that was not there when I dropped it off. I pointed it out to them, and they were quick to show me that the pictures they took on the first day show this gash — however, there is a 10 minute difference in the time stamp from when the guy was taking pictures when I left the shop, and when the pictures were taken of rear bumper. My hope is that Geico will remove this place from it’s list of repair shops.

Pros: Quality work, decent price, quick and thorough quote, office was generally courteous
Cons: Not «cheap» but in range, manager seemed slightly impatient
Took my car in for a quote here and a couple other places for some fairly large dents and seams (ranging from a parking garage post to a fallen tree branch of damage) on my recent model Corolla. They gave me a quote competitive with the others (the quotes were all pretty close). I chose them based on a number of review sites and initial impression. The location was clean, although with a small parking lot, and a small but sufficient waiting area.
I told them I would be paying out of pocket (not one of the GEICO-​insured). They told me the damage would take 6 days to fix, had me sign a sheet of paper ensuring that «All personal items had been taken out of the vehicle» or something to that effect, and took my keys. It was in fact repaired in 6 days. Very nice repairs, a clean vehicle, and no problems!
My only issue I had with them was really when I asked about the source of pricing differences for individual items between their quote and another quote before I told them I wanted them. The worker at the front desk brought the manager out who seemed impatient/​terse while I was trying to understand the itemised costs. Nothing terrible, but a little uncomfortable.
If you’re searching for quality work, this is the place I suggest you get it done.

Cubbage did a great job on my car! The staff was knowledgeable, efficient, and professional. They did an amazing job in a timely manner. My car looks better than ever! I would recommend Cubbage to all my family and friends.

I was very impressed by how quick and helpful these guys were!
My left side view mirror got knocked off, which meant I needed to bring the car in to order the parts, and to get the mirror installed. Was in an out in less than a half hour for the first and took 1 hour to install.
They also helped tape up my mirror in the mean time to protect my car and helped fix a minor issue with my bumper for free.
I would definitely recommend these guys. Their price is competitive and there service is impressive.

I used Cubbage because they’re part of the Geico repair program (which is excellent, by the way) and I was SO impressed with the quality of work, professionalism, and ease of service.
All of my repairs were done so quickly and they went above and beyond typical repair shops. They fixed a headlight issue outside of the scope of work for this accident, without charging extra, and humbly didn’t even point out that they had done it! I had a full front bumper replacement, alignment fix, hood damage, and some damage to my A/​C compressor. They fixed all of it within 3 business days — the paint matches perfectly, my car looks amazing, and they even gave it a GREAT thorough wash.
Definitely will use them again if needed, and recommend to friends! The convenience of having Enterprise inside the shop is great as well.

I was told my car was ready and came to Cubbage 4 separate times only to find issues with the quality of the craftsmanship that they said had to be reworked over several days (each time). They kept my car so long, there was $ 300 my insurance refused to pay on my rental car. I tried to get Cubbage to cover the additional cost they caused my to incur but they refused. I will never come back and I would caution anyone else — the quality of work is very poor and reworking leaves you god long periods without your car.

Unfortunately was in a wreck in Houston while traveling.
Cubbage made it a better situation. They are a 24 hour one stop shop.
I was able to go in — have adjuster look at vehicle, pick up rental car & have my car repaired within the week as promised.
Cannot ask for anymore, other than to find the driver that clipped me or to have my deductible covered.

Took about a month to fix my bumper, and it fell afterwards. Call to see if they could fix it and they said it was suspicious. Would not recommend or go again.

I had my car repaired here after getting into a small wreck that did semi-​serious damage to my vehicle. after filing a claim with geico, they suggested I go with their guaranteed shop that would cover any future issues with the repairs, should they arise, and I agreed. it was one of the WORST experiences ever in terms of customer service.
when I dropped my car off for repair, I was told it would take 5 days to complete. however, it took them TWO WEEKS to fix my car. (because they found additional damages but never told me!) and it wasn’t even complete when I picked it up (they neglected to replace a side view mirror that was damaged in the accident) I called them on the 4^th day and they said they were waiting for parts and they’d call when it was done. BUT THEY NEVER CALLED. NOT ONCE. each time I called it was «being worked on now and they would TRY and have it done by the end of the day.» once I wanted to talk to the manager and I was told they would call me back, and they never did.
all in all, this was an awful experience. no communication from the staff and terrible customer service.

I came here for a Geico car damage inspection, and received a friendly, prompt service. Although the wait wasn’t long, I still managed to enjoy the free juice boxes, water, and coffee that were in the waiting room. The personnel there were also knowledgeable and get the stuff done quickly.
It is a shame that I wasn’t able to have my car repaired here because of unrelated factors, but seeing how well Cubbage handled my inspection, I would not doubt that I would get the same high-​quality service if I were leave my car here for repair.

If I could rate this company with «0» stars I would. They were recommended by my insurance company to fix my vehicle after the first repair shop dropped the ball — but Cubbage did anything but.
First, they «promised» that I would have my vehicle back in 7 – 10 days, which it was not. Then, they were supposed to drive my vehicle back to the original repair shop, but one of the General Managers was «scared» to drive my car back, so I didn’t get it back for another 3 days. Finally, I got my vehicle back and it was damaged in areas that were not originally damaged — bumper, dash, alignment, and other issues. When I called and spoke to the General Manager, he DENIED that «his shop» damaged any of my vehicle and he had pictures to prove it — and that I needed to go through my insurance company to figure it out. I still have not received any pictures.
Finally — they were supposed to pay for my rental car and they did not. They are also now refusing to pay for my rental car while my vehicle is back in the shop FIXING THE DAMAGE THAT THEY CAUSED.
This is currently ongoing and I will be happy to report the end result. I am hoping that they will fix my vehicle right the SECOND time.
Customer service is not their strong suit.

Accidents happen. Rear-​ended a driver in front of me who braked all of a sudden. Welcome to Texas… My front bumper was partially smashed in although it was still drivable I couldn’t live with looking at the damage everyday so I called Geico. They sent me to this place after I told them about my work schedule and they do have weekday friendly hours. The Geico claim agent lady along with guy who helped me with the loaner car at Enterprise Rent-​a-​car (although conveniently located here) were both friendly and made the process go smooth and quickly. I dropped off my car on Friday and was told they needed to order parts and would be ready by Monday at the earliest. Surprisingly I received a call the next day, Saturday, and they said my car was ready. This was more than 2 months ago and my bumper still looks like nothing ever happened to it.

The only reason that they get 2 stars as opposed to 1 is because the staff is friendly. Friendless, however is no substitute for incompetence. Unfortunately if you are insured with Geico, this is where they send you for collision repair.
I was told that my vehicle was awaiting final inspection and would not be ready for pickup until Geico inspects it. Needless to say, I noticed after I picked up my vehicle and drove it home that the door panels where installed incorrectly. The shop apologized and reordered the parts and later installed it, but to date it am still not satisfied with the job that was done. The lines alongside that portion of the vehicle are misaligned.
Overall, just a shoddy job…

Being in a car accident is never a good thing. After a driver ran a red light and caused $ 5000 worth of damage to my car, I tried to hold off and wait for the other person’s insurance to take care of it so I could avoid paying my deductible. USAA dragged their feet and I couldn’t continue driving my car around in its condition, so I called Geico.
Cubbage was their preferred repair shop in my area, so I set an appointment and brought my poor car on in. It’s one stop shopping here. I met with my very handsome adjuster, talked to the Cubbage representative (also handsome), and picked up my rental from the Enterprise counter. I was on my way in under 20 minutes.
Two weeks later, my adjuster called to tell me my car was ready. I happily brought my rental back to be reunited with my dear sweet car. Everything looked good as new. Unfortunately when I got home I realized the car wasn’t locking properly. I called the next day and they told me to bring it on back. I returned mid morning on a Saturday and they took a look at it right away. 10 minutes later, I was on my merry way. I doubt things could have gone any smoother.

Took my car in to get the bumper reattached.
The guys were very friendly and accommodating — I stupidly locked my keys in my car after I got there and they got it out at no charge.
After a couple days, they called back and said they did what they could — but they didn’t have the type of part needed to replace my bumper, so they just reattached it, but at no cost. They also washed the car for free. So far, so good! Will update if it blows up or anything.