Crowne Plaza Suites Houston – Near Sugar Land

If I could give a negative 10 I would…
So I normally wouldn’t get and review a business and leave a rant but this Is a long one because I am at a lost for words and feel as though this however needs to be said. A reservation was made at Crowne Plaza Suites Houston SW 9090 Southwest Frwy for a class that myself and a few of my co-​workers are to attend on Monday April 28^th. We are not from Houston and decided to book a room at the hotel where the event is being held to make it easy on us. After working almost a 12 hour workday on Saturday April 26^th, we loaded up and drove to Houston. We get here three and a half hours later to check in at the hotel. We get to the room, drop out bags and head back out. We get back to the room and finally do a once over, only to find mold in the shower, hair in the shower and on the toilet seat, the room had an old mildew smell and I saw two bugs. The front desk was notified and the young man gives us another room. Myself and a co-​worked go check out the be room and the smell in this room was worse than the first. I did contact hotels .com who we booked the room through only to be told there was nothing they could do and the Crowne was not willing to reimburse us for our rooms; Oh wait we were offered free breakfast for the inconvenience. That’s not going to work and they were just not going to help at all. Ok so I go to the front desk myself and the young man was not wanting to hell and just said there was nothing the hotel could do but we could get free for the troubles because he hadn’t seen the room and wasn’t aware of the condition. So I asked him would you like to come upstairs and see the room they wanted us to sleep in and he responded «No». So let me get this straight, you want us to sleep in a room with mold, bugs and mildew smell? He said again he was sorry and he would refund us for our second night but not tonight and we would have free breakfast. Mind you it is now 3:00am. And I tried to be as nice as possible but Sir what makes you think after being in that room (s) in those conditions, I would want to eat anything from your kitchen? Add insult there were teens running through the hotel with NO shoes on, the elevators smelled of marijuana, teens running the halls playing around shouting and being rude, the other elevator door came open and two teens were laid on the floor of the elevator playing around. But when we check in we were told not to be loud because the neighbors would be upset yet you all are allowing all of this shenanigans to go on in the hallways and lobby. To end this we were given a refund for but unfortunately a few explicit words had to be said in order to get across to them I was serious about the situation. 5:00am and we are finally able to find a hotel that is exceptional and CLEAN, and we Could eat off of or sleep on the floor if need be that’s how clean this place is.
All of that say we are extremely disappointed in the Crowne Plaza as I have stayed in your hotels several times before but that most certainly will be my last. Corporate will be notified as I have pictures of the conditions of the rooms. Thank you and have A Blessed Easter!!!

Be aware that this hotel allows kid slumber parties and seems to be the go-​to place for kid retreats, competitions, etc so everything that you can imagine would come with that? Comes with that. The rooms are nice as is the staff though the restaurant staff is a little unattentive but it’s slow so I think they have gotten used to not doing anything. The pool was packed with kids when I was there so if you are looking for a nice quiet swim you may want to look elsewhere. They also put more chlorine than a little bit BUT they do provide towels which not all locations do so there’s a plus. Another plus is the food. I have been to many hotels but nothing compares to the food served here. Delicious. I had a burger with fries and I could tell it was properly prepared and I hated to not finish the entire entrée. The price is also reasonable. The bad part is the roaming kids, the noise level and the overall shenanigans that come with children. While we were there, some kids kept throwing ice and empty paper towel rolls from the 4^th floor down to the restaurant which was very annoying. Management was on it though and immediately called security and gave us a discount on our meal. Overall a good place if you want to hang out but not so much if you are a weary traveler looking for some peace and quiet.

Best suite ever, excellent service, clean, friendly staff, would love to come visit here again. Five stars from me

You can tell a lot about a hotel’s management from how it treats its customers.
My wife has stage 4 cancer that has spread to her liver and lungs. So we must fly 1,100 miles to Houston every other week for her cancer chemotherapy at MD Anderson Center. Sometimes the chemo dehydrates her so badly she needs IV infusions of fluids at the ER, as in this case last night, the night before we were due to fly to Houston this am. We were unable to fly due to her condition. Southwest Air put off our reservation for 24 hours. No problem. (Luckily, we had not flown Spirit Air which would have doubled our air fare with its penalties and added fees as it did last month when we had to change a reservation due to change in chemo schedule)
I called Crowne Plaza Suites front desk (to request it change our reservation from Tues-​Wed. to Wed.-Thurs.), who put me through to reservations, who bounced me back to the front desk saying to tell them I had the «OK» for the front desk to accommodate us «if they could.» The front desk referred me to Hotwire with whom I booked. I called Hotwire who called the hotel. Hotwire came back on the line to say the hotel said «no.» So not only was the hotel going to be insensitive to our situation, it also put us through this windy maze of unnecessary ends and dead ends just to let a third party– Hotwire– give us the bad news.
No problem for Hotwire to fully refund what was a «non refundable» reservation under the circumstances.
To recap: Southwest Airlines changed our flight reservation without penalty and without charging us the $ 1,000 it lost by giving us seats on the new flight that would have gone for $ 1,000 more; Hotwire fully refunded what I paid it for the hotel reservation because the Crowne Plaza Suites near Sugarland would not accommodate the one day change in our reservation… though the CPS clearly has plenty of rooms available as it booked its room to us via Hotwire at a $ 71 rate.
Other corporations with hearts during this ordeal: Hotwire deserves double praise because it also fully refunded a four night hotel vacation stay in CA to see baseball games when my wife’s incurable cancer diagnosis was first revealed to us in June. The Los Angeles Angels fully refunded our MLB tickets (6) for what we paid though ticket prices had decreased by almost one-​half. Also the Hotel Westin Oaks in Houston allowed us to overstay 3 nights at the original Hotwire rate we paid for the first 4 nights when my wife had to extend her cancer stay last month.

As a frequent business traveler, I expect more than a comfortable bed. This hotel is an obvious remodel from years old property. The room itself is big and roomy, but the color choices and appearance is dated and dingy looking. Carpet is different colors of brown in a geometric pattern, no telling what these colors are hiding. The walls and ceiling have multiple spots of obviously repaired damage. The toilet in my bathroom did not flush properly. The facial tissue was cheap and very rough. Appears that corners are cut with cheap paper products and coffee creamer (which was NO brand). The hotel is situated by a noisy freeway, so traffic noise from eighteen wheelers and cars is very obvious.
That being said, the bed slept well, and the linens were soft and comfy. A nice make up mirror and dressing table/​makeup area in the room as well. Just wish this hotel lived up to its name.

Mixed review here after our stay. For the price and location in Houston it is not a bad deal at all. The room was great, clean, AC worked, etc.
There were a few issues though. Most of the staff speaks very little English. That includes some of the restaurant staff. At times that made communication a bit difficult. When we went to check out the person behind the counter did not seem to be a normal clerk and not really sure what to do.
On our check out day they appeared to be doing maintenance on one of the elevators. No problem. Well somehow they cut the entire power to all 4 of their elevators. We called down to the desk and the lady there basically had no clue what was going on and treated us like we were crazy and didn’t know what we were talking about. Down the stairs we went. Oh, and once we got to the bottom we discovered that the stairway doors on the first floor were LOCKED. That seems like a fire hazard to me possibly.
We checked out after the elevator/​stairs incident and the same desk woman mentioned above quipped «would you like some water after your workout today.» Even if she was trying to be funny, not really the best customer service.

Tried looking for hotels a little last minute, so did not have too many choices, and stayed here.
My experience was not as bad as some of the reviews below. In fact, it was kinda ok. I guess you walk into the hotel and immediately notice how old it is (think wrought iron railings on each floor) and it leaves a certain first impression. All in all, things work as they should, so not many complaints.

We stay at many hotels in the Houston area and I do have to say that this had been one of the most unpleasant experience. Room was filthy and bad vibe from the moment you walk in. A/​C made noise all night, breakfast was gross, servers were speaking about other customers in Spanish which is fine because I speak Spanish, but they weren’t say nothing nice! The entire Hotel needs cleaning and customer service training. Will never stay there again!

The rooms are okay but the breakfast buffet is less than impressive. Avoid it at all cost.

We came to stay here for our anniversary. It was fair, not great but not awful. The lobby was clean enough and the breakfast was all right. The waiter was super nice. In our room, 620, the door going out to the balcony was broken and there was a makeup foundation print on the headboard. EWW! Seriously?!? How can you clean the room and not even clean the headboard? Look at the picture if you do not believe me. I also uploaded a video of the broken door.

Hotel looks like it is a remastered hilton embassy suites (2 giant sized rooms, bedroom and living room and a tiny bathroom in the middle) My room was clean and had things like a microwave and a very good coffee maker. There is lots of space for your items and you can spread out with ease. The beds are really comfortable and there is a sofa bed in the living room in case you are traveling with a larger group.
I ordered room service and they informed me that If I come down to pick it up I can save on the 18% + $ 2 delivery charge. The food was ready very quickly and was quite a bit above average for hotel fare.
The hotel is right next to a highway but my room was facing away from it but construction noise did start around 7am.
The staff was really helpful which is actually hard to come by in most hotels.
Overall a good stay.

One word. ROACH. Not only does the room look like it hasn’t been vacuumed or dusted in years, but there was a roach crawling on the wall! I will never stay here again. This hotel doesn’t even deserve one star.

This hotel has a very nice staff, huge rooms, contrary to other reviews is very quiet being right off a major highway, nice breakfast, (even though the website through ihg says it’s complementary, it’s not.)
The water takes a little time to warm up, but it’s definitely a scorcher when it does heat up.
The pool is nice, as well as the exercise room. However the hand towels they provide for the pool area, don’t even fit over my small toddler. Even the Holiday Inns give you an actual beach towel to dry off with.
I was out of my room from 8 – 3 and they didn’t clean our room. When I called the front desk, they said the staff couldn’t clean the room with anyone in it., I was not. I asked if it could be clean, and my toddler and I would find something to, he said sure. They did a half-​way job. Made the bed and threw towels in the bathroom and then left. They didn’t replenish the shampoos or soaps, dump the trash cans anything. We were out of the room for over an hour after that. :(After going to get extra shampoo and conditioner, I told the front desk staff and he said he’d tell the supervisor, but I am not sure he did.
Fast forward to the next day. We leave to go eat breakfast and do some work in the business office. We come upstairs to head to our room, Around 11, and they are in the room next to ours cleaning. I wait with my 4 year old outside of the elevator area, hoping to wait just a few minutes. They finish the room next to ours and SKIP our room and head to the one past it. Our windows are open, to let them know no one is in there. They just skipped it completely. It wasn’t until I said something to the cleaning lady, that she did anything about it. after waiting 45 more minutes, I finally got into my room.
The front desk, making cookies for their guest, and restaurant staff are great. The cleaning staff is something bro be desired.
Would I come here again? Possibly. But for being a «luxurious hotel» I’d rather stick to my Holiday Inn and Suites.

I have an executive suite … And where do I start… The Beds are hard. Super super hard. The covers aren’t soft, and fluff-​like, and room service stops at 9. The worse part of it all Front desk woman with the red hair is CLUELESS… also, the bathroom had no no hot water.

This is an awesome Crown Plaza. Check in was efficient and I was greeted as a platinum member. I stayed here for work for a few weeks. Even though the commute to Tomball was awful (Houston Traffic Sucks!) it was well worth this stay. The hotel is set up uniquely and rooms are clean, up to date, comfortable and has a small balcony. The bar and restaurant was good and offered free parking. It is close to all you need (restaurants, bars, shopping). The price was right for this place. You can see it is managed well! Cant wait to go back for work!

I highly recommend Crown Plaza Suites as I was really satisfied with my stay with them. I really liked that the service and style was warm and welcoming in a good old fashioned way, yet the amenities were updated and new. The breakfast buffet is a must and the restaurant serves delicious food! I especially loved the swimming pool and workout room. And since my stay was business related, I was able to use their business center at my convenience.

I am not impressed. I am a Platinum Elite member with IHG. This was my first Crowne Plaza Suites stay. When I arrived my reservation could not be found, after 5 minutes of discussion between the front desk and manager I was finally given my room. Not a big deal, but a rare and strange occurrence with IHG. The room was a King Executive Suite. It was a huge room, a little too big. The TV in the living area is placed in the corner, off centered from the couch without an option to swing from the wall… useless. The bed linens were clean and fresh and the bed was a terrific sleep. The bathroom was updated and included a jetted tub and standing shower. The room was clean, but I am not a fan of the new trend of housekeeping asking for tips. They include a feedback form, but when filled out they leave it and take the cash. Purpose is clear. I always tip housekeeping, but reduce the tips when they’re asked for. I know this is a trend with some chains, but it needs to stop. First time I’ve seen it with IHG.
Second morning there was no hot water… for nearly 2 hours. Unacceptable. I didn’t bother to engage the management, a look on the hotel’s website mentioned other occurrences so it is clear the management hasn’t addressed this. Any hotel that can’t maintain supply of water at 5:45am is clearly outdated.
PROS: Fantastic Wi-​Fi, dining, bar, size of rooms
CONS: Hot Water, pushy housekeeping

This looks like a hotel that’s been remodeled. It’s quite nice. The two beds and one couch pull out was nice. The couch had it’s own living room. The bathroom was clean. Also you can tell it’s been remodeled. The downstairs area has a bunch of couches to sit and just relax. I haven’t been in the gym area, but it looks quite spacious from the elevators. It’s definitely not as nice as a 5 star hotel but it’s still definitely nice enough especially with the online rates! $ 99 for a one bed plus a pullout couch or a two bed plus a pull out couch! Tax and stuff on top is $ 150 something. But online rates, if you want breakfast it’s $ 10 additional.
The manager at a location a few minutes from this location was very kind. Let me cancel the reservation because I needed to be at this location. I booked the reservation at the wrong location that’s why. The reservation’s lady wasn’t that kind. She hung up on me, and I had to call back. The lady that picked up was kind. Got me to whomever I needed to talk to.
The receptionist at this location was kind as well. I asked if the rate online matched as if i was to pay now, she whispered no. Online is cheaper. Very kind and jokingly people. There wasn’t anyone at the front desk late at night though.

I booked this hotel online being near Sugar Land, it was between this or the Hyatt Place Sugar Land. I figured I’d stay at the Crowne Plaza for the full restaurant and the other perks that the Hyatt Place has, so I reserved a Friday and Saturday night room. The King 1br.
Driving in I was very surprised that this «near» Sugar Land hotel was actually 9 miles away from the Hyatt Place in sugar land. The neighborhood was very rough, there was a LOT of security cameras in the parking lot and security driving around, which made me nervous knowing they had to go to these measures, I didn’t feel very safe. Upon entering the Hotel I was greeted promptly and got my room keys and my IHG member bag. I had gotten upgraded from the King 1 BR room to the King 1 BR suite on the top floor, which I thought was nice.
The room was very large, the living room had quite a bit of empty space, no coffee table or anything other than the end-​tables around the couch. The furniture was somewhat comfortable but was quite dated, along with the colors, doors, fixtures and hardware. It was pretty warm in the room so we turned the air conditioning down and decided we’d relax and watch some TV after the 3 hour drive in. And to our surprise the remote didn’t work with the television, we had to go and turn the TV on by hand. We were able to adjust the channels with the TV remote but couldn’t turn the tv off or on, or change the volume, a little bit frustrating.
My wife decided to take a shower, and upon entering the bathroom noticed there was a few spiders on the counters and in the sink, and someone else’s hair. Obviously the bathroom hadn’t been cleaned properly.
The tub had stains and marks all in it, so we decided against using that. My wife ended up taking a shower, noting how much of the grout was missing or just not applied in the shower tiles, the quality of work was very poor.
We were really frustrated and were going to leave but we were already too far into the night to want to stay so we stayed the night. The TV in the bedroom also had the same issue as the TV in the living room with the remote not wanting to work.
The bed was somewhat comfortable, but a bit on the firm side for my wife’s liking.
We got up and got ready and went downstairs for breakfast, I did the buffet which was good quality food, and a lot better if you caught it fresh. My wife ordered from the menu and got her food pretty promptly and it all was good quality and tasted good. Our server/​waiter was very attentive and the food and service was great.
We go upstairs and pack up our things and go downstairs and check out, the person working the front desk was very courteous to our needs and we asked to speak to the manager. She was really good, she addressed all of our issues and wrote a note to go check the room and have them take special care of it, and offered a discount on the room stay for that night and was able to cancel the other night without any penalty.
We ended up staying at the Hyatt Place *in* Sugar Land for the same price and were glad we stayed there.
Overall this hotel was quite bad and I will never be coming back, but the staff was *very* good and extremely attentive, IHG needs staff like this in all of their hotels.

Hotel was super clean. Staff was very friendly and courteous. Rooms were clean. Olive Garden is literally across the street and Saltgrass Steakhouse is in the next parking lot. My room was actually a suite with a separate bedroom with a small balcony. I enjoy staying at hotels such as Omni and Hotel Derek and this is a hotel that I’d return to. Indoor pool was a plus as well.