CORT Furniture Rental and Clearance Center

My experience with Cort Furniture has been a nightmare from start to finish.
My parents home was flooded in the Memorial Day flood and are staying in an apartment while their home is being fixed. They found a Cort pamphlet within the leasing office, and decided it may be a good route for them since they were going to have to replace the furniture for their home at a later time, but they were wrong.
Cort shows their pricing options for three different tiers: «Easy and affordable,» «Uncompromising style,» and «A Higher Standard.» What we were not aware of was the cost varies depending upon whether you choose to have a 6 month contract or a 12 month contract. What we thought we would be charged for a 6 month contract, we were actually being charged almost a $ 300 difference per month, just for choosing 6 months over 12 months.
Now, mind you, we had no computer in the home at the time, considering it was going under remediation. We placed our order over the phone and specifically requested for furniture that was appropriate and comfortable for my elderly father, as he has back and knee problems, which I did not think was too much to ask because after all, they would be stuck with this furniture. The furniture that was delivered to us was modern and eclectic, which may have been good for someone my age, but not for my father. All of the living room furniture was extremely low, box like, and uncomfortable, but of course, to exchange it, it would cost them a pick up fee and delivery fee to drop off a new set.
They charge you immediately $ 150 for a delivery fee, as well as for not having renter’s insurance, BUT my parents DID have renter’s insurance! The problem is Cort did not inform them of that charge nor did they ask them if they had renter’s insurance. Every invoice we have received has been for a different amount. Not one has been alike, and when it came down to requesting refunds for having renter’s insurance, it was not reflected properly. When I try to get a hold of someone at Cort, I have had to wait for a call back or for them to get a hold of their manager. I have been promised to be called back the same day, and two weeks later, have had to call back myself. When we tried to contact the store directly, the sales associate, Danielle, was incredibly rude and impossible to speak to. Where is the customer service?
My parents have had to stay in their apartment for longer than they have expected, but I can guarantee you they will not be extending their contract with Cort.