Cool-it Air Conditioning Heating

Called Cool-​it at the last minute when we thought changing out a thermostat was going to be easy in an old house. The wiring was odd so we needed help on short notice. Vix was friendly and showed up that day. He gave me a rough estimate of how much it would cost over the phone, which was $ 50 less than another company I called that couldn’t show up until the next day and gave me a 5 hour window to wait. Vix seemed very fair, honest and knowledgeable. I’d recommend him and would use him in the future.

We used Cool-​It Air Conditioning and Heating for the second time today. A condenser on one unit replaced last year and a capacitor on the other unit today. What an awesome company and owner, Vix Ratsbouth. Arrived on time, honest, very reasonable pricing and knowledgeable. Their phone number is 832−316−2665. We highly recommend him.

Based on a lot of positive reviews I called Vixen to have him come out and check our air conditioning unit. The unit was running, but not pumping out any cold air. Vixen’s first suggestion was to simply check my filters, which turned out to be exactly what the problem was. He saved me the service fee
he could have charged me for coming out. Since he didn’t actually work on my AC unit I can’t comment on his skill level, but based on all of the positive reviews I’ve read there is no doubt that he absolutely knows what he’s doing. What I can comment on is that he is a person who takes pride in providing true customer support and isn’t out to simply make a quick buck.
First sign of any AC issues he’ll be the first one I call !!

After an atrocious encounter with another AC company through my home warranty I called Cool-​It to get a second opinion. If you don’t get a hold of Vixen directly, he will call you back. Just be patient. You will be glad you did! I got a hold of him at 2PM and he met me at my house just after 5PM. I was impressed with his response time.
Upon his arrival Vixen very friendly and went out of his way to be courteous. He asked me to show him the unit and asked me to stay so he could educate me on my units. I liked him already. After performing the pressure test he told me I was 1.5 pounds low. He said other than that, the units looked fine for their age. He then showed me how to clean the condenser fins to keep it running more efficiently.
He then went and looked at the evaporator coil which the previous company said needed replaced immediately, if not the whole system. Vixen said if there was a leak, it was so small he couldn’t even tell and did not seem worried at all. For my peace of mind, he put a dye in the unit and said he would check it again in April.
He then walked me through the rest of the HVAC system and how it works for a little more education. He then showed me quick signs to look for if I suspect something else was wrong. This impressed me a LOT.
He did the service call, coolant, and dye for a very reasonable price. To me it was money well spent just for educational purposes.
Call this man. He is a private company that is all about damn good customer service. Have him come look at your AC. He will not steer you wrong. He now has a customer for life.

I had Cool-​It in today for an AC problem – not working very well. He responded quickly and professionally and recharged the AC. He added sealant which he did not push – it was up to me whether or not I wanted to do it.
There was no attempt to sell me a new AC and no attempt to claim that the other unit also was low. Of course, if there had been I would have gotten a second opinion, but that was entirely unnecessary.
They might deserve 5 stars, but not enough time has passed and it was a simple task. But I have no complaints at all.

BEST SERVICE EVER! We’ve used Cool-​it a couple times now, and we’ve been very pleased with the outcome both times. The gentleman was very polite and timely, and didn’t even charge us for his most recent visit (no work was done as nothing was actually broken, and he just made some recommendations to optimize our unit). We will continue to call Cool-​it when we need service; I literally can’t imagine calling anyone else. THANK YOU COOL-​IT!

Our A/​C was blowing air but not cooling. I called Cool-​It on a Thursday afternoon and asked if they could come out on Friday morning. Within minutes of leaving a VM, I received a return call, saying that Vixen would be out by 10 am Friday morning. The trip charge was quoted at $ 50, which is less than others we’ve used and tried for this trip at $ 60 and $ 70.
Vixen arrived on time. Within minutes, we realized that the AC was not turning on anymore. Vixen showed me that the system had no pressure and told me the safety switch must have been tripped. He said he needed to add Freon to get the pressure back up so that it would operate and that he would add a dye so that we could figure out where the leak is. (Freon is not supposed to ever need to be replaced, so if it’s out of your system, there is a leak.)
The price for the Freon was outrageous, but I checked online and Vixen was charging less than many others. Angie’s list indicated that the price per pound ranged from $ 35 to $ 105 per pound but that the $ 35 a pound charge was only where the service then piled a high labor charge on top. Angie’s list indicated that $ 100 a pound was reasonable. Vixen quoted $ 70 a pound but estimated 6 pounds. When it took 11 pounds, he cut the cost to $ 60 a pound. He waived the diagnostic fee/​trip charge (which is standard when you pay for the repair) but also did not charge me for they dye. He told me to call him to come back out after we use the A/​C so that he could figure out where the leak is.
Vixen did all he could to make me feel like he was giving me a fair shake. For example, Vixen showed me the gauge that he hooked up to the AC and how the gauge recorded how many pounds of Freon were going in the system when he turned the Freon tank on.
While it was an unfortunate and huge expense for not a complete fix of the A/​C, I felt that Vixen did everything as reasonable, fairly and diligently as he could have given what I’ve read online about A/​C repairs with Freon leaks.

Thank you for the quick service and turnaround. I will use Cool-​It again.
My upstairs AC had not been cooling very well the last week or so and I originally thought it was bc I had it warmer during the day when we were not home and it just took a long time to cool it in the evening since it had been so warm. Well, this past weekend was really bad since we were home during the day and had the AC running nonstop and it could not get cool. I then realized that there really was something wrong with the AC.
I called Cool-​It this morning and he was able to come out within the hour. I explained my situation and he went straight to the outside unit and rigged up the gas gauge measuring thing and was able to tell (and show) that my AC unit was low on Freon. He told me the price of the freon and the approximate amount I would need and if it was ok to proceed with filling it up. I gave him the go-​ahead and while he was filling it up, i couldn’t help but ask him if he needed to check anything else, like a leak or whatever. But given my description of the situation, he thought it was only the Freon. He did add a dye in the Freon so that if my AC didn’t cool again in the near future, he would be able to check the tubes or duct or something (I didn’t get clarification) to find out if there was a leak. He said he could come back in 2 weeks (after giving time for the dye to run through) or I could wait until next Spring when I have my AC checked and see if there are any leaks. My assumption on why he said this is that if the AC is going strong, then i don’t need to worry about leaks since it’s still working. And the later time frame is that the Spring checkup would identify additional issues. Only thing is i didn’t do a Spring checkup this year, so I’m wondering if i have any other issues. Whatever the case, he addressed the issue at hand. I hope this lasts and that I don’t have a leak… otherwise i just spent a boatload of money for Freon that is leaking out of my unit.
He was very respectful and polite, a trait that I really appreciate.

I used Cool-​It again! This time for my inside unit in the attic. Two years ago, my attic unit was replaced under AHS home warranty. The company AHS used was obviously the lowest bidder. The sealant tape they used did not hold, and as a result, cold air was leaking into the attic. I was using more electricity than normal. Since Cool-​It was honest and did a good job last year, I called him again. He came out and worked around my schedule and fixed the problem quickly. He also saw that I was using bleach to flush out my A/​C drain line and advised me not to do so and recommended I use a Shop Vac instead.
Vixene from Cool-​It is great. He takes the time to explain the problem and what he is doing as he does it. He will continue to be my first call if and A/​C problem occurs!

Had a great experience with this company! Will definitely use again and definitely recommend!

I don’t normally write reviews but I just had to share my experience. My AC stopped cooling and it was running nonstop at 77°for a week. I called a company (JM). After $ 400 out of pocket the problem didn’t change. I called the company back and they came back then told me that the only reason my AC was not cooling well was because of the high temperatures outside and that I had the option of purchasing a new unit for 12k. Long story short I called Cool– It and explained to Vixen my issue. He worked me in the same day and checked it thoroughly and It turned out to be a very simple problem (wrong filter). Thank God for honest people who know their trade like Vixen. My AC started cooling right away. I am so thankful for his honesty and politeness that I had to write this review and share my experience.

I just had my old HVAC systems replaced and Vixiene and his crew did a great job installing, configuring, and advising. I’m happy with the quality of work and attention to detail. He was on time, and had reasonable prices compared to other installers. He really stood by his work and demonstrated his expertise and commitment to customer satisfaction.

Vixiene is a great HVAC guy. I called him at 1:00 pm with a busted AC. He was here in an hour and a half and fixed the problem for a great price in less than 15 minutes. I felt like he was a very honest guy with a lot of knowledge.

I called to have them look at my duct work.
They do not do any duct work or look at duct work, except in winter.

It seems that perhaps we got Vixen’s evil twin, according to all of the other reviews. I am extremely disappointed by this company’s service, and feel totally ripped off. We moved into our home in October 2014, and wanted to be proactive in having our AC checked out before the unbearable heat returned for the summer. I chose this company because of its stellar reviews on Unilocal,and expected only the best service. Which we seemingly received, until now.
We requested a full service check on our unit (central air) a few months ago, which is what we were told we were getting by Vixen. He told my husband that everything looked great, that he had preformed inspections and cleaned all of the wiring, coils etc. on the entire unit (this is also recorded on an invoice that I am looking at right now). Vixen ensured that the unit would be good to go for the summer, and charged us $ 59.00 to do it.
Well, our AC unit completely failed this week. We are on day four with no AC in Houston in the SUMMER. The company who was called to repair it, told us it is in total disarray, beyond repair, and that we would have to replace the entire unit. We are honestly not that surprised, the unit is old, looks terrible, and there were literal sparks coming out of it yesterday. What we are surprised about is Vixen not recommending any repairs or tune up options and not letting us know about these hazards, but thought that since he was deemed such an honest fellow, that he was well, being honest.
Apparently, Vixen also neglected to let us know that our AC was a fire hazard, that the compressor and condenser are both damaged, that the wiring is a mess, and that the AC power is connected to the main breaker, which is also a total hazard. If Vixen is so magnificent, how in the world did he miss all of these major issues? It’s totally ridiculous that we are now having to replace the entire unit. Its infuriating that we could have possibly prevented some of this catastrophe by doing something preventive, like, I don’t know having the AC checked out before it crashed. Wait, we did that, and now I’m out $ 5,500, plus the $ 59 I paid Vixen to get me into this ridiculous mess.
I am aware that it is not Vixen’s fault that our AC is old and apparently a total piece of garbage. What is Vixen’s fault is, that he neglected to inform us of how terrible it was, which would have allowed us to at least be proactive before it got too hot. Isn’t that the point of an AC maintenance check? Now we are stuck in the summer with no AC.
I might feel differently if Vixen’s «inspection» happened a year ago, but he was literally here a few months ago. There is no way that our AC went from «good to go all summer» to beyond repair in that little amount of time. Vixen seriously dropped the ball on this and pretty much lied to our faces.
Perhaps Vixen is good at fixing an AC/​his reviews, but he might be the absolute worst AC Inspector out there. I would seriously consider calling someone else for any maintenance or preventative services. Look what happened to me; I’m out a bunch of money, have a unit that is a fire hazard, and won’t have AC until Monday (hopefully). Cheers!

Another great visit! Best A/​C guy in town. Honest, friendly, and knows his stuff. Will not try to up sell you non essential bs.

Called Vixiene on a Thursday to get the AC checked out at my rental home. He said no problem and that he would call my tenant and schedule an appointment the same day. well it’s Sunday now and he never called her, never called me, never showed up… Lame!!!

Vixiene was fantastic. He charged a fair rate and was very professional. He explained what I could do next time to fix it. Best contractor I’ve had in years.

We have used this company the last couple summers and have been satisfied ever since! Vixiene is always honest, has fair prices, and like what others have mentioned, does not try to up sell you on anything. If you are having ac troubles, you do not need to look anywhere else. Thanks again!!!

First of all, I want to say how thoroughly impressed I am with this small business. This business is one hardworking, honest guy with a cellphone, a well equipped van, and great prices.
Our A/​C unit was failing slowly, working day and night to cool the house down to a measly 77 degrees. We knew something wasn’t right and wanted to nip the problem in the bud before the poor marathoner machine broke down.
We called at around 11 in the morning and Vixiene managed to book us around our work schedules — coming to our house at 7:30pm that same day.
Vixiene diagnosed the problem quickly (low freon pressure), showed concrete evidence to support it, and quickly filled up our system and sent us on our way.
Our A/​C started working IMMEDIATELY after that. (YAY)
I never thought I would say this about an HVAC company, but I would not hesitate to call him again!