Concentra Urgent Care

I had to get 3 different things done for pre-​employment at this location. The wait outside was average. about 30 minutes. After my drug screening, the last step was 2 vaccines and I was done, but the guy that did my drug screen didnt tell anyone I was there. I waited for 40 minutes before the xray tech, who helped me first, saw me sitting there wondering why I was still waiting. He walked right past me SEVERAL times and did not have a care in the world as to why I hadn’t been helped. Very unorganized. There are some staff that genuinely care but its always the one bad apple thay ruins it for everyone.

We came at 11:55 noon on a Saturday for a cough and cold infection checkup for my wife. Not many patients in the clinic. We waited for 35 mins outside which is normal for a walk-​in checkup. But after the vitals were taken inside we were kept waiting for more than an hour for the doctor. Now it’s 2pm and still the doctor is no where to be found.
It’s good that they keep this facility open on weekends but then they should have more doctors also and should be considerate of other people time also.
So if you are coming here, have at least 2hr time ready.

Came for a drug screen at 11:00 not many people in the waiting room. Its now 12:40 and I am still here… People have come in after me and been seen. I’m a RN so I know sometime things happen but I just need a drug screen I am flabbergasted!

I read some really bad reviews for this particular office, and l always wait to experience everything before judgment. I am not a fan of getting an 8:30 appointment to be seen by 10:00. It is now 42 minutes into my exam, my nurse or lab tech was fine, now I must wait on a doctor. I’ll probably miss lunch.

The doctor was pretty rude. Walked away as I was trying to explain what was going on. The wait is horrible! The front staff obviously have organizational issues. I waited 40 minutes for a check out. This place really needs to change something. I’ve been here 3 or 4 times and each time is the same and the only reason I come is because it’s across the street from work.

Clean facilities and decent free coffee but that’s about all I can say that’s positive. Customer service is poor and impersonal — you’re treated as a number. I can’t quite believe that I’m still here 2.5hrs after coming in for a simple physical. I’ve now waited over 35 minutes just to check out… I might die here…

This place is a joke… I’m here with my wife for a TB Spot test required by her employer. We have called countless times during business hours to see when they administer TB spot tests. No answer whatsoever. They are open on Saturdays, came by and the front office told us that they only give them Mon-​Thurs all day, which I can understand.
Here we are on a Tuesday evening, checked in at 7pm, and the only ones in the waiting room. We finally complained an hour later and asked them what was taking so long, off course they couldn’t give us a valid reason as to the long wait time and shouts to the back to see if any one is available to administer it. 5 minutes later, they call me and tell me that they don’t give TB spot tests after 4 pm because the blood work has already been picked up. So you’re telling me that you didn’t know this when I checked in at 7pm??? This place is run by a group of incompetent staff where they are just hanging out in the front. No urgency or concern as to what a patient is there for. Get you shit together #Concentra

Concentra… the most DREADED word healthcare workers in need of Yearly TB skin test, hb titer, fit-​mask tests can hear… why dreaded?
1) INadequate parking lots: cars packed like sardines… some like myself desperately parked illegally after circling and circling without finding a spot. (I was paranoid some guy sitting in a yellow car was a «spotter» waiting to report me and I would be towed!
2) PACKED waiting rooms: i see the packed waiting room n inform front staff «james» that I brought my TBpaperwork back and need ONLY to have my arm read … No need to see nurse or doctor «ummm-​Ok» he says
3) LONG waits: 30 minutes later I can see my paperwork has been placed in que along/​behind patients that OBVIOUSLY need an MD exam, x-​rays and stitches etc which means i prob will wait two hours.
4) INADEQUATELY trained front-​staff: I asked James again about the TB test and he gives me a wink/​nod but this doesn’t change anything. So i step outside and call to which the front staff staff and hear «click»… K… I then choose option 3 the RN line but it only excepts voicemails. I keep calling until someone picks up… It’s James Who now says «yes TB test can be read without waiting in line.»
5) UNINFORMED back-​staff: «sarah» in back says «yes this is the normal expectation … To wait in line however long it is for a TB RE-​check since i must be RE-​admitted. I ask for a team leader because I am in disbelief.
6) Bobby the team leader comes back and calmly listens… he then tells me this is not a normal occurrence, tb RE-​checks are normally brought back and read within minutes. And he will speak with the front and back staff regarding the matter. I was very glad Bobby was honest, gave validation, and offered correction and that is why I give two stars instead of zero.

I came here for drug test. I was in and out in 40 minutes. Not bad during weekday lunch time.

Where do I begin? I went in for a pre-​employment breath alcohol screening and left over FOUR hours later. Had I been drunk, I would have had enough time to sober up. One would think that Concentra should have established a process by now that gets pre-​employment (drug screens, etc…) in and out the door more efficiently. There were a ton of people there working and waiting, so there should have been a consistent flow. After I was seen for my FIVE MINUTE procedure I was told to go back to the waiting room and wait to be called for check-​out. 30 minutes later (which is what put me over the 4 hour wait mark) I decided to ask if the additional wait was really that necessary… I was told that I didn’t need to check out. WHY can’t they determine this before they send you out with specific instructions to WAIT? I’ve seen several reviews with the same complaint. Please get a new business manager Concentra. Your struggle is real and the staff incompetence is as well.

Dr Bacani was awesome, competent and great bedside manner. The front desk is atrocious and gave the impression that they completely uneducated, inefficient and incompetent. A four hour total time is unacceptable for the services that they rendered. I was asked to wait in the waiting room for an additional 30 mins after everything only to tell me that I was done. I asked if there was anything I need to sign or do before I can leave and I was told to wait, 30 mins later they call me to tell me no, I can leave. DO NOT USE CONCENTRA.

This place is AWEFUL!!! I can’t scream that loud enough!!! I have been waiting for forever and a day. If you need urgent care PLEASE don’t come here.

Less than urgent care is what this place should be called. The doctor was great, but everything else is terrible, very slow for urgent care, total time with 3 patients ahead of me, 2 hours, I could have gone to regular doctor for that amount of time plus have lunch. Never again.

Nothing too new to add. Long wait times even with an appointment. Doctor was so-​so. Holy guacamole why does the checkout process take so long?! I’m not the only one who noticed this! Both times I’ve come it’s been 30 – 40 wait after seeing the doctor, just to check out! Concentra needs to take a look at messpring’s model, they are also open late and get you in and out very efficiently.

Completely unorganized. Billing processing takes forever, the nurse practitioner who drew my blog left a huge bruise on my arm, and the long wait (over 2hrs) made this experience horrible. I’m glad there are other urgent care facilities in the area.

I started getting sick a during a hectic week leading up to a road trip vacation. I went to this Concentra in hopes of getting diagnosed and given a prescription that would either suppress my symptoms or get me over it quicker. After a 1 ½ hour wait in the lobby I was finally called and explained why I was there to the nurse. 15 minutes later the Doctor came in and I explained everything all over again. The doctor kept his distance as though he was afraid of sick people. He leaned in rather comically to peer down my throat and look in my ears. After what seemed like 2 minutes of examination he declared that I have strep throat. That didn’t sound right to me based on how I felt; but I know strep can present differently sometimes. He prescribed a z-​pack. Which they must do so often there that they have a stamp for it.
In the past when I’ve begun antibiotics my symptoms reduce within a day or two. It’s now been 3 days since I began the treatment and I’ve still been running a fever everyday. I had to cancel my road trip to the great disappointment of my family. I really think I have the flu and this doctor missed it. So I’m taking an unnecessary course of antibiotics because, I feel, this doctor was in a hurry and afraid to expose himself to what I may have.
I gave two stars instead of one because they are open until 9pm.

I’m the only ONE in the waiting room and took long time to be seen by doctor :-(
the worst part is the prescription given was not accepted in the pharmacy because there is no doctors name on it :-(
Pharmacist have to call them to verify who is the doctor the sad part again they are already close :-(
need to wait another day to get my medication which I badly needed:-(

I agree with other reviewers this place is a waste of time. The front desk are not even helpful. Don’t even know why they got on scrubs knowing damn well they got a PIMA certificate! The wait is almost two hours and they lie… oh you are next. When you come back behind the door they are joking around, talking about ordering food n what not! I despise places like this! Worst part of the experienced here is they are the only location open late!

At the time of this posting, Concentra is basically owned by Humana. So if you have Humana you’re good. You should check if your insurance is accepted before going if you use another company.
The first time I went it was a bit of a mess, no one knew what to do with my insurance (Humana) and they didn’t even take a co pay. It took like 3 hours to be seen as well. The other times I went, the process was faster and I was in and out quickly.
As long as you remember this is a alternative to the ER, you should be fine. Don’t expect too much from a rotating door clinic. Wait times can vary depending how many people are there and how many staff members. Overall I would go back, but don’t expect much from the doctors or nurses.

Staff was nice and helpful. The doctor I saw though wasn’t. He wasn’t helpful at all, like the ones in the past have been.
Now I did end up going like 30 minutes before they closed, but he didn’t seem like he really cared to help me out and wanted to just hurry up the process.