Comet Cleaners

Did fine

I’ve been to the Comet Cleaners in the Westchase district once and vowed never to return.
I was offered the 25% discount for first-​time customers after I was already rung up. The young lady promised that I would get the discount when I picked up my clothes since they couldn’t void the transaction and ring up a new one (odd since this is a posh cleaners by price). She swore up and down that she would be present to ensure I got this discount.
Short story shorter… I did not receive the 25% discount the young lady promised. I paid full price — $ 84 and some change with another promise that I would get the discount next time… yeah right. Fool me once shame on you, fool me twice… well I ain’t gonna let you!

Only came in once but their service is top-​notch. You get 25% off your first order for trying them out. I would definitely come back again as there was quick turn around time and the staff was friendly and quick to help. One thing I didn’t like was they didn’t tell me the prices of each item up front as I handed it to them but when you ask they tell you on the spot. They have a little free water/​coffee station and snacks for puppies as well as a drive thru.

You can feel the difference between a VIP Cleaner and a normal 99cent cleaner These guys know what they are doing It is a bit expensive but I trust my expensive clothes with them

I can here for the first time. They gave me a 25% discount on all cashmere sweaters and ironed the sweater I was holding in my hand for free. Really friendly and quick service!

Great service, nice staff and reasonably priced. My wife wanted to clean her wedding dress, it was a mess. The results were amazing results, it looked like a brand new dress. I would recommend to anyone.

First time coming here, I read the reviews and they convinced me to go here. I needed two items pressed by the next day and Ashley who works there was beyond helpful, outstanding customer service, a friendly environment. I will definitely be returning.

Efficient and friendly! I got stains on my white shirt during the lunch and they fixed it immediately! Doris who is the manager of the store was the saver of my day!

My first visit to Comet was based on their high Unilocal rating. One 2-​piece suit dry cleaned, 1 shirt press only, 2 jeans press only. They told me it would about $ 17. I bought a $ 10 voucher on Unilocal. When i picked up my garments the two receipts were $ 8.50 and $ 9.47. I presented the voucher and they said you don’t need to use that because this is a good deal price already. I stated, I paid for this voucher and want to use it. They applied it and told me the remaining balance was $ 9.47.
That did not add up … $ 8.50+ $ 9.47 = $ 17.97.
They increased the cost though that was not on the receipt to diminish the value of the voucher.
It is not the money but the way the price was changed when I presented the voucher. I made sure to ask price before leaving clothes and made staff aware of the difference in charge vs what receipt indicated. I have now three printed receipts … $ 8.50, $ 9.47, and one for the changed I got from $ 10 cash showing $ 9.47 charge and $ 0.53 change.
I will not return there and will not buy any coupons/​voucher from Unilocal again.
=== Update after communication with Owner ===
I received calls and text messages from the owner at Comet Cleaners. It is my view that he is sincere and wants to server the customer well, so I would hope that his business succeeds. My issue was communication of prices and that being consistent. It is my opinion that there was no intent to do anything wrong or diminish the value of service provided or over charge. For new customers, ask specific questions as staff seems busy and may not verbalize all details. We are all human and can work together for the best outcome.

Been coming here for past 9 – 10 months and it started off very well, as the other reviews have pointed out. In the last 3 months, its been a downwards spiral for these guys.
Pros —
1) Same day service
2) Clean environment
Cons —
1) Staff is always harried nowadays, especially if you are picking up on the same day (which is as advertised). Staff always complains that they are understaffed.
2) Folding of shirts — Maybe this is not their regular feature, but more of an add-​on. During my last 6 visits, my shirts were ready, but not folded. The ticket said folded. I waited for someone to fold the shirts about half the time, and the other half I said I will be back in an hour or so. The most frustrating part was that the shirts were not yet folded when I got back, and when done in a hurry, the folding wasn’t done well and resulted in more deep wrinkles than before.
3) Moderately priced — not the cheapest in the neighborhood. But I still prefer them due to same day service.
4) Green service? — All clothes are wrapped in plastic, have disposable hangers etc. I returned the plastic and hangers to them, and they didn’t have a policy of recycling. Its not such a big deal, but I just don’t like wastage.
PS — I might be wrong on this one. I bought discount code on Unilocal and took it. During the billing, I reminded again of the $ 10 code, but by my calculation, the code wasn’t applied. I have to go back and check this up though.
Update — 12/​09/​2015
After a break of a few months, I have now started going back to Comet Cleaners, as they have really improved on their customer service etc. I am actually impressed that the owner took my issues seriously and reached out earlier. Also, I haven’t had any issues with their quality.
Further improvement areas — still needs some focus on folding clothes.

Awesome service! Took care of everything I needed with a last minute request. Went the extra mile and did a great job for me. Highly recommend, especially if you’re new to the area.

Very friendly and quick (in my case, same day) service. I will be returning in the future. :)

Just an unbelievable customer service experience. They had an issue with my order but the manager (Doris) went out of her way to make sure that everything got fixed and that I was happy. I had dropped my clothes off before 9 am and needed them by 5 pm since I was going to be out of town. When I arrived to pick them up, they weren’t ready because of some miscommunication. The manager personally assured me that they would go out of their way to get it done within the hour and sure enough they delivered on their promise. I highly recommend this place. Even though I have to drive an extra few miles and pay a little bit more, I will be returning to this place simply because the experience was fantastic. Keep up the good work!

Ummmm SOLD so far. Half the price of the typical cleaner near my house. It has a drive thru, 25% off on tues & thurs, and their work is all done in house with a super fast turn around. I can see why they do such a great business and it’s totally worth the little drive past the dozen cleaners between then and my house. Review update to follow once I pick up my dress ($ 4.95), evening gown ($ 4.95) & floor length wool/​fur collar coat ($ 7.95) all at 25% off w/​my Unilocal check in. :)

I always wear long sleeve shirts and jackets etc to work. All the other dry cleaners I used in the past never left my clothes as new. Comet cleaners have an incredible customer service!!! One of the best i’ve ever seen. Also they have superior quality when it comes to your items. They were able to remove a stain in a hand-​made tablecloth that my grandmother gave me and returned it as new.
Also, the car hop is super convenient because if it’s raining or is very hot you don’t need to get out of the comfort of your cart!
Comet cleaners is an excellent dry cleaning experience! i’m never going back to any other dry cleaners

We bring all our dry cleaning here! They get the job done to perfection!
The staff is extremely friendly and polite.
They have a drive through also which is nice.
Very clean and professional interior.
We make sure to go in on Tuesdays and Thursdays so that we get 25% off!
Same day dry clean as long as you bring in before 9am!
Oh and they have cappuccino!

Amazing customer service here! If they didn’t do it right the first time they will go out their way to correct the issue… above and beyond is more like it. Just a really good cleaner that cares about their customer’s.

Convenience service and location is right! Tuesdays and Thursdays 25% off. Make sure you keep your H-​E-​B receipt it takes 25% off as well. Comet cleaners also has a car hop, so you never have to get out of your car!

Excellent — everything you’d want in a good dry cleaner. Clean facility, things are done-​in house. I’ve only used them twice so far, but will keep going back. They have covered curbside service — gotta love that. The people there have always been friendly and have a good attitude. The frist time I used them, I got a 25% discount for being a first-​time customer. This place seems well-​run by intelligent businesspeople.

Convenience, service and location. It’s the only cleaners that meets my demands for time, travel and convenience.
Service is great, the 24 hr drop-​off is even greater and they have no problem catering to special requests with delicate clothing items ‚
I also like that my clothes don’t come out with that «typical ‘cleaner’s smell’ and yes, I LOVE not having to fold my travel clothes.