Pretty good food and friendly service. They need to hire more help though, the service is slow. The food takes awhile to be prepared. The do have several TVs you can watch while waiting. I loved their kiosk, I can swipe my credit card and print out receipt with out getting up. I would go back if I have long lunch break.
Greer D.
Tu valoración: 2 Houston, TX
This one chili’s is terrible. When we ordered our food, it was freezing cold. We ordered a chocolate malt cake, the«molten middle» was frozen solid. It took forever to get seated, and there were plenty of seats for two people. I would not recommend this chili’s.
Stefanny T.
Tu valoración: 1 Houston, TX
Ok so we won’t be coming back to this location. This is the second To-Go order that they have messed up . I placed the order using the website… Got the southwestern egg rolls for myself and a sandwich for my husband. The egg rolls were not cut up like they should have been. And I wanted broccoli instead of french fries with the sandwich. Placed the order around 5:30pm and selected to pick it up at 7:00pm… It was not ready when we arrived(not like they didn’t have enough time) and had to wait 20mins and they didn’t even offer to swap the fries out for broccoli like was originally requested when I placed the order. We are extremely let down by the lack of professionalism displayed at this location.
Evelia T.
Tu valoración: 3 Energy Corridor, Houston, TX
I’m not a fan of Chili’s because it always seems to be a dissapointment. We arrived to see no hostess in sight so we just sat at the bar… there was no bartender in sight either. A waiter passed by and I asked him if he could take our order but he said the bartender should be coming out shortly. Time passed and still no bartender. The waiter passed by us again and decided to take our order… he even moved us to a table. After that bad start things went smoothly. I ordered the Margarita chicken and for the first time in a Chili’s, I didn’t get rubbery chicken. My date ordered a burger and really enjoyed it. The food was good but the service needs some improvement.
Musa M.
Tu valoración: 1 Houston, TX
Sorry to Say, one Star is too much for this resturant, very disappointing, first the Appetizer, chips and Salsa, the Salsa frozen, for the main course, ordered Beef Fajitas. Got Chicken and Beef. The beef was cold. Sent it back, got the correct order finally at the same time the beef Fajitas was very thin pieces, over cooked, dry no taste. By the way, when the food came out, no plates, silver wear or napkins on the table. Asked to settings and it took a long time to get. Finally ordered a desert, good news came out quick, hot and right. Finally, no table bossing, the plates that the waitress took to make room for desert were left on the table next to us and our table was full with not one plate off it. Looking at the ratting on this resturant, 2 stars, I think one is too much, there is a major breakdown in this resturant, major Management issue, training, and no clue what a service industry is all about.
Niki X.
Tu valoración: 2 Houston, TX
Pretty bad service but the bartender was cool and made variations of the drinks from the menu. Other than that, just a normal chilis
Stephanie E.
Tu valoración: 1 Houston, TX
Negative stars. Worst service ever. I was ordering my drinks from the bar, literally walking from my table to the bar. The«skillet queso» came in a regular bowl. It was cold. Took over an hour for my food. Forgot my salad, and that was another 25 minute wait. It just a totally awful experience and this was NOT the first time! Worst chilis ever.
Cesar R.
Tu valoración: 1 Inwood, Houston, TX
Slow service and incorrect order not worth ur time only when to this chillis because it was the closest one better of going to the one in willowbrook
Frank C.
Tu valoración: 5 Houston, TX
Love this place. The bar tender is great. Mat can run that bar. The food, I like the western egg roles. Mmmmm
Terry M.
Tu valoración: 1 Jacksonville, FL
Horrible service during lunch hour. It’s a wonder they able to stay in business. Your best bet is to sit at the bar where they are less likely to forget you. Unfortunately the food does little to assuage your appetite for good food as your lunch hour slips away. This experience may have ended my relationship with Chilis. This decision may put them out of business folks so get those happy hour margaritas while you can.
Na N.
Tu valoración: 3 Houston, TX
Not a good start to our lunch visit hope we at least get a decent round of service, chills is usually on point at least the one we usually visit on westhiemer, wait staff may still pull it off, I’m hopeful??? waitstaff finally pulled together and served us well for the rest of our lunch meal, we were pleased and tipped well
A S.
Tu valoración: 4 Houston, TX
The poor bartender was workin his tail of all by his lonesome. Poor guy. But he remained kind and joked around with us a bit. Food came out in an orderly and timely fashion. Wait was long which is why we went straight to the bar. Had a yummy watermelon margarita, fried pickles, ribs and french fries. Ribs were meh. Fries were cold. It’s a good spot for margaritas and bar snacks and that’s about it
Mark B.
Tu valoración: 2 Houston, TX
I have always been a fan of Chili’s, & that location is in a great area. It’s a great place to go for happy hours, but for dinner, service is slow in the bar area. It seems like it could be that the restaurant is short staffed.
Melanie R.
Tu valoración: 1 Spring Branch, Houston, TX
We haven’t been to this Chili’s in at least a year because the service sucks and the restaurant always appears dirty inside, but we thought we would give it another chance because they remodeled and got a new menu. Unfortunately nothing else changed. It should not take nearly 1.5 hours to have dinner at Chili’s!!! Especially when you have small children and it is Monday night and the place is half empty. And it doesn’t take too much effort to clean your restaurant. There was a corner booth with a pile of trash and a puddle of water under it right near us. GROSS! Never again.
Crystal T.
Tu valoración: 4 Humble, TX
New menu! Great lunch today: Classic Turkey Toasted Sandwich and subbed the sweet potato fries. My friend was surprised to get a grilled chicken sandwich when she ordered the BLT. Our server was nice but was a little over bearing, pleading for high scores on the survey yet not being attentive to refresh tea, offer to go box, bring the ticket.
Yevette W.
Tu valoración: 1 Houston, TX
I went to this restaurant yesterday and I’ll give props to the waitress/bartender. She always remembers me even tho I seldomly eat there. And she is very pleasant and attentive BUT foodwise…2 thumbs down! The previous time I ordered a medium rare steak and received beef jerky. it was terrible. .even tho they replaced it. that quality of meat should have never made it to the table. Yesterday I ordered the fajita trio. my shrimp were almost completely raw and the chicken was cold and honestly it wasn’t chicken. it was that once liquified chicken sludge made to LOOK like chicken. that is a complete NONO in my book. Those 3 offenses were enough to prevent me from eating at another chili’s again. Houston is the land of food. WHONEEDSFAKECHICKEN, RAWSHRIMP, ANDBEEFJERKEY!!! 1−2−3NOTIT!
Chris B.
Tu valoración: 2 Houston, TX
I’ve eaten here with my family of three twice now and each time I can’t say we enjoyed it. Both times our waitress was incredibly incompetent, both times are appetizers came out cold, and both times we were overcharged for things we did not order. I gave it a 2 because the entrees came quick and the food tasted good, despite having to correct the order once. Would not recommend this Chili’s.
Mathew M.
Tu valoración: 4 Houston, TX
Looking at the new Justin timber lake drinks is quite tempting, they look so good. We tried the new enchiladas and they were good I had the southern smokehouse burger and the bacon did it, so full highly recommend!
John S.
Tu valoración: 1 Houston, TX
Stay as far away from this Chili’s as possible. The service stinks, the waitstaff would fail the entry exam to Kinder Care, and the food would be rejected by a hungry catfish. If you want to spend the afternoon doubled over in a bathroom, be my guest and try something off their menu. That is, of course, the idiotic waiter can even process your order correctly.
Carola M.
Tu valoración: 3 Houston, TX
I have read all the reviews to this place, and I really don’t find this Chili’s that horrible. Everytime I come here and we dine in we never have to wait to be seated. It is usually immediate that they take us to our booth. The waiters do give good service, and they have not gotten any of our past orders wrong. Usually the wait time to get our food is about 10 minutes. Except I remember one time it took them 25 minutes. But over all no problem here. All the food is pretty good my favorites are the Chicken Crispers and the Ribeye Steak yum yum. The majority of the time I come here we order and pick up our food through take-out. Sometimes if they have a specials and post it on Unilocal or other websites like in where you get a free entrée, or free chips and dip. I have used it twice and we got chips and salsa for FREE! When we pick up our food we never have to wait and they are always friendly.