Caliber Collision

What a joke! I have waited a week to visit this shop for an estimate. In between having to work around their short office hours, I finally made it in on a Monday afternoon.
I walked in to ask for an estimate and was asked, rather condescendingly if I had an appointment. Mind you there was no one in the lobby, no one doing any office work … And when I said no, she told me that they only see people by appointment only and that it would be a week before I could get an appointment scheduled!
While I am looking for a body shop for a high end vehicle — their service is still a commodity.
As a business owner — if there was no one in my office, I would NEVER turn away a prospective client.
This was to be my second opinion … It makes my decision very easy now!

A big fan of this Caliber Collision! I contacted them after someone had backed into me in a parking garage, some minor paint scratches on my brand new Mercedes CLA 250. This shop was one of the options from the insurance so I went with it. I had an overall wonderful experience with them, even though it is a process nobody wants to go through! Thankfully my damage was minor was it wasn’t quite as drawn out as this can be.
I dropped my car off before work, I was planning to get a rental car from Hertz but an Enterprise driver was already at the shop. They informed me they were bigger fans of Enterprise than Hertz because 1. They are quicker and 2. When you drop your car off you can just leave it at Caliber and they are prompt on picking the car back up. The Enterprise driver took me to their shop at a dealership right down the road and I was in and out in about 20 minutes!
My car didn’t take long to repair, about a week, and the staff was very help. They were hoping to have it done by a Friday, and the gentleman called me 3 times on Friday keeping me very up to date on if they were going to have it ready or not. Since I was not paying for the rental car I wasn’t too upset about this. I called on Monday morning after getting a call from an enterprise representative asking if I knew when my car was going to be finished, and he said I had just beaten him to it and he was getting ready to call me. Drove out to the shop during my lunch hour and was out in about 10 minutes max, and my car looked good as new. Very happy with this shop and their work, would absolutely recommend. I wish I could give them 4.5 stars — my only deduction is that the dash/​inside of my car was a bit dirty from what just looked like dirty hands (there was a paint job on it) which can easily be taken off with just a wet wipe. Overall great!

I went to this place because my car was hit by another guy whose insurance company referred me to here. Apparently, they are not interested in taking my economic car, as their eyes are only on BMW, Audi etc. The most irritating thing is in first place they didn’t tell you they only responsible for estimating loss, until 3 weeks later, and not for stealing your belongings.
Not end of the story. When I was checking in my car, I realized a lot of my personal belongings were lost, including GPS, jump-​start, car charger, screwdriver. And funny thing is that my sweater was still left on seat, probably because nobody on staff could fit in it. When I report this to working staff there, they responded to me that I already signed papers to release them of responsibility when I left my car — and in a very rude way!
I’m shockeeeed！Of course, I already took my phone, my title paper away. BUT how could I know these people would also interested in these things.
Anyway, I’m considering to handle this to my lawyer or file a official complaint to authority. What I lost doesn’t cost much at all for me, but I need an apology!
Moral of the story: Don’t take your car here if you aren’t expecting the staff to steal everything of value out of your car.

The lady that answered the phone today was rude and unhelpful. I had a previous repair done at this shop when I was rear ended and thought I would go back to them for this repair. But after the way I was spoken to this morning I will never go back to them nor would I recommend them. Before another lady had worked the front desk and she was very helpful and kind. I guess she is gone and so has the customer service. I’ll be taking my business to another shop in town.

I bought a brand new 2016 Range Rover and was hit by a car a week later, but Caliber really did make my car brand new again! I was so impressed with every part of my experience from estimate to pick up. My car looks great and Caliber is the most friendly and professional auto body/​repair I have ever been to! I would definitely recommend Caliber especially the Silber location.

I was referred to this body shop by my insurance company. I was very disappointed in the professionalism and manner from the lady, Erica, who answered the phone. A couple of things:
1) They only repair high-​end vehicles: Mercedes, BMW, Jaguars, etc. So my import vehicle didn’t seem of interest to them to repair.
2) The first available appointment to schedule an estimate was almost a week away, and they can’t take more than a few cars at the time because they’re a small shop.
3) They don’t have an onsite car rental shop, only one a few miles away.
4) Very rude and unprofessional behavior, almost a little too snooty for a collision repair establishment.
I won’t be giving them any of my business since the first impression is pretty much everything. I don’t know about the quality of their repairs since I won’t be able to get in an appointment for almost a week.

Darrell (service advisor) and Erica (customer svc/​reception) made the experience so positive. Had concerns and fears of leaving my 911 for front end body repair after a recent collision. Those fears evaporated with my initial phone contact with Erica, eyeballing the impressive facility as I drove onto the lot and meeting «take-​charge» Darrell. Hi end vehicle repair is no stranger at the shop. I felt completely comfortable «leaving the keys». Erica arranged auto rental nearby and they arrived on the lot to take me to their Enterprise office for processing. I received daily text msgs on the progress of repair and ETA on completion along with phone updates from Darrell. My car repair was completed on time. The repair was cosmetically seamless to the original. Caliber also cleaned up fine gravel chips on the front hood. I have not had this level of satisfaction from a customer service standpoint in ages. Couple that with a brand new exterior, polished and ready to roll off the lot! Oh, I left my rental with Caliber and they arranged pick-​up with the rental agency! A big thumbs up to Darrell and staff!

I used their services for the first time because of an auto accident. This was during the city’s and surrounding counties record-​setting rains. They took the car whereas other collision companies were turning cars away because of the demand. I never heard that they’d have to take longer because of the increase in business. Kept me up-​to-​date on the stages of repair; were courteous; didn’t pass me from person to person on the phone. Randy H was the best.
The car looks great. Thumbs up Caliber!

I was referred to Caliber by the insurance company of the driver that hit me. My damage was minor (dented bumper, activated headrests to be replaced). I called Caliber and made an appointment to bring my car in. I received an immediate email confirmation of my appt and then a subsequent «reminder» email when my appt was imminent; both were very handy. When I arrived for my appt, Daryl met me in the parking lot as I was exiting my vehicle and he knew my name. Very classy. The waiting room was not only spotless, but rather luxurious for a car repair shop (think: leather couches, flat screen TV, coffee station, custom cabinetry; magazines from this decade, etc.). Caliber arranged for a rental car to be delivered to me at their shop. Because I was early for my appointment, however, Daryl was kind enough to take me to the rental car shop so I would not have to wait.
My car was due to be repaired in 3 days. Because the rain made it difficult for the paint to dry, the completion date was pushed back; I was notified by Daryl and given a new estimate of completion. They met the new due date. When I returned to the shop, once again I was greeted by name by Daryl who showed me the repairs, reviewed the costs and arranged for my rental to be returned. My car was fixed properly, and Caliber even detailed my car before returning it to me. On both occasions that I visited the shop, I spent no more than 10 minutes there. They were very professional in dealing with me and other customers; the shop was clean; the customer service people were extraordinarily professional; and the results speak for themselves. Daryl even followed up with me after I left the shop to make sure everything was in line with my expectations and then he reiterated the lifetime warranty they provide on their workmanship. Classy shop. Kudos to Daryl.

This was actually my second experience with Caliber and both were great. I was first referred there by another drivers insurance company to have car repaired. They did and excellent job and they were fast! This time I worked with Randy Holmes and he was great. I was pretty worried bc from the beginning he could tell the car’s «injuries» may total it. I had just bought the car with a certified warrenty and was concerned about losing warrenty, etc. Randy kept me up to date in progress with the insurance company and did everything in his power to get me a desirable outcome… which I got. When car did total out, he spent time talking to me about recommendations on buying another car. First class service all the way around.

It started out a little eeky but they were quick to remedy the problem. The customer service is outstanding, Darrell the Service Advisor kept me up to speed on repairs and time frame. I also got several text messages as well as calls from the corporate office verifying appointments and times. Very much customer supportive when all you want is your car back. They did a great job making my car new again. The only thing they didn’t do was put back the gas they used. I thought that was the reason the guy marked it when he checked my car in. Also don’t call around lunch, it rings a lot but early or late is better timing. Overall a great job and is recommend them to friends and family any day.

This place has come through for me. Great service… fast, quality work. The work I needed should’ve taken at least 2 days to fix but they hustled for me and I have my car back 24hrs later. Thank you!

Literally the best customer service I have received from any service provider. Ever. The experience was flawless and the work was excellent. A huge thanks to Randy Morton and his team for taking such good care of me and my car!

Just picked up my car from Caliber Collision… The repair only took a couple of days, as promised. I was updated by texts on everything, which is such a great service! The shop is very nice and clean. Excellent customer service from everyone! Enterprise picked me up from the shop to place me in my rental, which was arranged by the manager. This place has standards that really sets itself apart from all other body shops! I would never go anywhere else! Thanks to the manager and all staff for making my wreck turn into an excellent experience!!!

Got into a car accident over the holidays :(was down about it but Brandon at Caliber Collision made everything so smooth with my repair that it was pain free. I was kept updated the entire time via text and my car was done so quick. Also they work with Hertz. Hertz picked me up from Caliber and I was able to just leave my rental with Caliber when I picked up my car! Didn’t have to worry about getting a ride. Recommend them for sure.

This place was an absolute nightmare to deal with, all the way through. The employees are unprofessional and incompetent to complete the job.
1. They took 2 months to fix my car. 2 months.
2. They promote that they deal with the insurance company directly. This is false. I did all the leg work just to get them to work on my car. Hours on the phone with my own insurance company.
3. There was no communication at all. I had to reach out to them constantly, just to get the status of my car.
4. After my car was supposedly fixed. They didn’t even test drive it to see if it was running properly. What body/​mechanical shop does that? My car still had problems and when I called (Randy Holmes) he told me to take my car somewhere else and hung up on me.
5. God help you if you have service agent Randy Holmes. He will use every excuse to not hold himself responsible. So unprofessional and rude to customers. As if he’s doing charity work for you. Once he doesn’t want to be held responsible he’ll transfer you to his office manager (Katy) who is just as bad, if not worse with customers than Randy is.
All in all. My car is still not running properly and Randy/​Caliber Collusion are not willing to fix the problem, even after they were paid in full ($ 6,000). I now have to take my car elsewhere and spend thousands of dollars there bc of their mistakes. I will be making a formal complaint with Caliber and Mercedes dealership as well.
Update: Formal reports have been made.

I chose this place because it was an Allstate preferred shop and they dealt directly with the insurance company so I didn’t really have to do anything. Also, I used to live in the area, and I remember always thinking how nice and professional the place looked from the outside (definitely not your typical grungy body shop). They did about $ 5000 in repairs on my vehicle in January, and I am very pleased with the results — it drives like new! The repairs did take a bit longer than I would have liked, but I think that’s pretty standard anytime you don’t have access to your vehicle for more than about 2 days. :) All together, I think it took about 3 weeks to get all the parts in and get it repaired and the bumper repainted. The entire time, they were in contact with me, giving me a few updates each week on the status of the repairs.
I would definitely recommend this business, and I will use them again if I am ever in a similar situation.