Cache Cleaners

TERRIBLE. My clothes smelled like smoke, one still smelled like the food I spilled on it. A white shirt had a new black spot on it. A shirt that has a pocket in the front, came back with a hole in it. A lot of snags in all the shirts.
I went back and pointed all these things out and asked for a refund and she said no. She would of redone all the clothes, but after the first return, absolutely not.

Cache cleaners is the worst dry cleaners I have ever used. First, I took them my cashmere sweater. I had it returned with a huge hole. The owner/​manager said it was because it was old. I had only worn it 2 times. They refused to admit any responsibility for the damage. Then, they were unable to provide same day service on a two tone color dress, stating because it was too difficult to clean. I’ve taken this dress to other cleaners and was able to get same day service. I agree the service is expensive. I expected top notch service for this higher pay, but no one there is friendly.

The two-​minute walk is not enough convenience for me to continue providing Cache Cleaners with my business.
Within the past couple of months, two of my shirts have been torn and ultimately ruined. Not to mention, my clothes smelled atrocious because of the cleaning supplies used.
To top it off, the woman managing the shop is rude, disordered, and difficult. This is after I waited in the parking lot until 720am when they advertise an opening time of 7am.
After much research on Unilocal!,it appears that most dry cleaners have mixed reviews while Cache Cleaners is accurately rated with 1-​star. The poor reviews are truthful– do not go here.

I’ve never written a bad review on Unilocal,but this place deserves it. The woman who runs the place is rude, unaccommodating, disorganized, and dishonest. I’ve had several problems with this place; most recently, I came to pick up my clothes and they reeked of cleaning chemicals. The woman assured me that this was «completely ordinary» (thought in all my years of taking clothes to the dry cleaners, I’ve never had this problem) and that the smell would be gone in 30 minutes. Nearly 3 weeks later, my clothes still smell awful; what’s more, the chemical scent has contaminated all the other clothes in my closet.
I hate to say it, but this place really doesn’t deserve to be in business. I’m never going back.

This place is absolutely terrible.
First of all, I took in my laundry there on Friday afternoon expecting it would be done by the following day. It was not done the next day. The lady in the front said that the guys normally take the day off on Saturday making my clothes unavailable until the following Monday afternoon.
Second, after all the hoops I had to jump through, My ticket came out to $ 42. After asking why the bill was so expensive, she added how slack are $ 3.99 a piece. I brought 6 pieces of laundry.
I will never solicit business from this place ever again. I was severely inconvenienced and this is a poorly run establishment.

Yes, this dry cleaners is expensive compared to others in the neighborhood, but you get what you pay for. They are so much better than the other cleaners we were using not too far from this locations. This location has not cost us any buttons, tears, is prompt, mends hems, tailors and accepts old hangers. Nice to have this one in the neighborhood.

Expensive, they don’t do the cleaning onsite, they closed early the time I used them and worst of all the pressed shirts had deep creases in them. Fail.

All is took was once. I think they just hang your stuff up until you come back for it. Looks like i wasn’t the only one! I complained about a suit not being cleaned and she pretty much called me a liar. They are across form Chase bank in midtown and next to UPS store. My money is going somewhere else. Later Y’all!

Ruined a purple coat of mine and lost a button on a different coat on the same visit. When I went to pick up my stuff, my purple coat had some sort of chemical bleach spots on it, which they tried to blame on me. They offered to clean it again, but the color was already bleached out of it where some sort of chemicals had obviously dripped on it.
Basically, they did a terrible job in all respects and were rude and not apologetic or helpful.

LONG STORY SHORT
They are cheap but disorganized and will lose your stuff. Generally your favorite stuff, and they are too lazy and unorganized to find it.
FULL STORY
Cache cleaners is cheap and about 70% of the time I bet they do actually wash the clothes rather than just pressing it. However, in three months they lost three items of mine.
The first was my sons dress shirt for formal events. They pointed out they lost something because the total of «items» was short one and then asked me to look through my stuff to see what was missing. I generally don’t inventory my clothes before dropping off, so I had no idea. A week later, getting ready for church, I could find my son’s shirt, figured it must be the missing piece, and went back. A week later it turned up. I should have known to take my business elsewhere at that point.
A month later two of my shirts came up missing. Club Monaco shirts that retail for $ 100 that I got on Ebay for MUCH less. They were awesome. WERE.
So they come up missing (I figured this out after re-​inventorying my wardrobe) and I let them know. A week later I went back. Nothing. Nobody seemed to know the story. Nobody.
So I went home and printed out the images /​sales transaction sheets with pictures from Ebay. I was told they would follow up. They didn’t
I went back in a week, nobody knew about the missing items or the Ebay pictures. I spoke with the owner, wrote down what they were (AGAIN), gave him my phone number, and he assured me he’d follow up.
Three weeks. Nothing.
I went back today and they had nothing. I asked for the owner and he wouldn’t even look me in the eye. He brought out a shirt that wasn’t even close. I asked him if he had the paper with the description and my phone.
He said no
I asked why he didn’t just call and give me an update.
He mumbled.
I asked why he didn’t follow-​through. I explained that people lose things and that is forgivable, but not making an attempt to rectify is not good business.
He mumbled and tried to make excuses.
I then told him he was lazy, ineffectual, and that he should «grow the %^%$ up and be an accountable man who follows through on things he says he’s going to do»
He offered to refund my cleaning cost.
I told him I’d rather write this and that it wouldn’t have come to this if he had just been a stand up guy. Refund or no refund, be a man.
So, the lesson here is. Fatty Mumbles the owner of Cache Cleaners has the organization skills and business acumen of a one-​celled organism. I suggest you try MW cleaners, where even at 2X the cost, you won’t lose your favorite clothes.

As soon as you walk into the place, you know this is not a good dry cleaner! It’s messy! OK, it’s cheap, but your clothes will come back as if they’ve never been cleaned. «Dryel» will actually do a better job. I won’t even take my dog’s clothes there!

DO NOT TAKE YOUR CLOTHING HERE. THEY WILL RUIN IT. I went to their Missouri City location because it was close to my house. What a mistake. I brought in a spotless top just for a routine cleaning, and it was returned to me in worse condition than when I gave it to them — they wrinkled and STAINED IT with two conspicuous RED SPOTS (the top is white with black embroidery). The manager initially agreed to re-​clean it and to pay for the cost of the shirt if they failed to get the stain out (which they created). Their effort failed; the top still has faded but very visible red spots, which the manager refused to acknowledge and claimed «it was the shirt’s fault», and she went back on her word and is not refunding me the cost of my $ 60 top. I gave them plenty of opportunities to make amends, but they will not even take responsibility for their mistake. Summary: poor quality of dry cleaning, poor customer service. Save yourself unnecessary grief and AVOID ALL CACHE CLEANERS (e.g. Missouri City, Katy, Sugar Land locations). I have had much better experiences with other cleaners.