BBVA Compass

Went in recent to resolve an issue that was clearly made on their behalf, and got a response of «this is the crazy thing I have heard in 10 years of banking» claims Chris Maurer. Well, sir you must been a janitor at the bank before moving into your current position. So just some advice stay clear of that guy if you want true results that end with customer satisfaction.

This was a Guaranty Bank before it changed hands. The first thing Compass did after taking over the bank was to fire all the old time employees and replace them with younger untrained employees.
I tried to cash a check there the other day that was a Guaranty check for my personal checking account and the clerk wanted to know if I had an account at the bank. How lame! Didn’t she recognize the routing number?
Fees and bank charges have sky rocketed while the interest rate paid for CDs and a Savings Account are approaching zero. The checking rates have gone up and I no longer get an image for my cancelled checks.
It will not surprise me if they start charging a fee to park in their lot or use the drive through window.
My safety deposit box fee doubled in a short period of time.
There are numerous bank options in the immediate area so you might want to shop around.