Auto Exam

Excellent service on a PPI and very clear communication. While I live in Austin, I found the specific truck that I was looking for in Houston. I needed a thorough inspection done by someone who would really inspect it. Auto Exam gave me very complete information, supplemented with a couple of phone conversations. I would use them again.

I had a bad experience with their Service Contract «Money back guarantee».
I will never use them again.

This is the second time used them. The first time I felt like based on their inspection I was comfortable buying the vehicle with 36k miles on it and it ran fine for 186k miles. This time I took a lower mileage vehicle to them that I knew had been in a small accident and even showed them the pictures and depended on their expertise to advise me on the condition if the car. I was told that all it need was an alignment. So the dealer agreed to get it aligned. However I was not told that there were after market parts on the vehicle, the protective undercoating were missing bolts, the hood was not aligned properly, molding on damaged side is loose. I purchased the vehicle based on their recommendation and expected a more thorough inspection based on the info I had on the car. Now I am stuck with a vehicle that needs work that I can not afford. Had they would have brought these issues to my attention I could have asked the dealer to make them right or not purchase the vehicle. When I contacted Scott he put it off on me saying I knew more about the car than they did, and that is exactly why I brought it to them with the info I had! I am not a mechanic or a paint and body specialist. I expected more from them and seems to be all they care about is their $$. Thanks for nothing! Will never take another vehicle to them again!

This place sucks I would not recommend bringing a vehicle over here!!! I brought my vehicle to get it inspected and they had it for 2 days and have not told me anything about it also they charge me 40 per day for storage. Then when I bought this vehicle because autos and told me that it was a good vehicle!!! Well it wasn’t it turned out to have a few oil leaks and a few other problems a few weeks later

Auto Exam was very helpful in my used car buying process. They saved me from buying a used car from AutoNation Ford that showed signs of significant engine work (which didn’t show up in the CarFax). The dealership tried to convince me that I didn’t need an independent inspection since the car was CPO and had low mileage. I was glad I got an inspection!
The guys at AutoExam were friendly and very knowledgeable. I priced out a couple of different inspection shops, and Auto Exam seems to be reasonably priced.

Had a PPI done by this company and Never Again! I should have listened to the other negative Unilocal reviews but they were for extended warranties. Well, here is one for their PPI department.
My PPI inspector’s name was John and boy did he drop the ball. I’m listing the stuff that he failed to uncover. I gave specific instructions regarding the areas of extra attention. HE FAILED ON ALL FRONTS.
Failed to disclose or uncover:
S-​EDC not operating. This is the electronic damping control $$$$$$ to fix.
14 nice sized dings on the car.
Cupholder broken
Fan Clutch broken
Alarm Buttons on both keys not working
Brakes in need of attention.
Suspension control arms shot
Glove box broken
I had a personal conversation with John and he said that the car drove like it just came off the showroom floor. He said that the only ding on the car was on the rear driver’s side door. John failed miserably. I’m calling Amex to dispute the charges and hope that this review will help any future customers of Auto Exam to watch out. I would not pay these guys to exam a can of tuna.
After realizing what I have to deal with, I called Auto Exam and spoke with Scott, who basically said we offered our service and will not refund you. Scott said we’ve been in business 20 years and my negative review won’s hurt the company. Ok, have it your way Scott.
I wish anyone who reads this lets AutoExam know that Unilocal does matter and will harm their business. Their PPI is worthless.
i’ll be posting up a copy of my PPI in a few days as son as I get some time. Stay tuned

Scott is a stud. No, seriously.
I was looking at a car at Texas Auto Online (see review, boo), and I decided to bring it over there for an inspection. He found out that the car had been in an accident (clean CarFax and AutoCheck) and that it had a «severe oil leak.» I DEFINITELY recommend bringing the car that you are looking to buy there to be checked out.
A buddy of mine in the automotive industry told me that only 20% of car accidents are actually reported to CarFax and AutoCheck. The rest somehow scoot by. Crazy!

These guys are rock stars! I was purchasing a used BMW and although it looked and sounded in immaculate condition I wanted peace of mind with this purchase because BMW repairs aint cheap. The guy (Scott) came out to the dealership and did a fantastic job inspecting the vehicle. All was well except for a tiny leak that sales people failed to mention. I was able to use it as a negotiation chip (after negotiations were done) and the delearship repaired it for $ 500 more on sales (it would have cost me upwards of $ 1500 on my own) Thanks Auto Exam. Dont go the cheap route just because the engine sounds good and the car is shiny. Get peace of mind and use Autoexam Its’s worth it…

I paid for close to a $ 2,000 policy and they initially covered my first claim. I thought it was a great service until I had a second claim for my vehicle warrantee. The customer service employees were rude and disrespectul to me when I tried to contact them regarding the denial of the claim. I still have to deal with them until my warrantee expires in about 2.8 years. I hope my vehicle does not malfunction as to avoid their awful service. They have received 11 negative comments from the Houston BBB. I was the 12^th. This is very telling.