AT&T

One of the absolute worst customer experiences I’ve ever had. The way the described this new plan to get a new phone was completely screwed up. Basically got sucked into in a plan that is ripping me off. I was bullied and felt belittled like I was an idiot. I cannot believe that this is corporate America. Are you kidding me? What a bunch of scum bags. Pathetic place to call a business. This is a scam if I’ve ever seen one.

Walked right in and got my rose gold iPhone (it was the fourth store I’d been to — Apple turned me away and Best Buy couldn’t sign a contract with AT&T for me). Anyways, sales associate was really nice and helpful. Didn’t have to wait long at all, I think the whole endeavor was about 15 minutes. And what a beautiful phone it is :) very nice upgrade from my iPhone 5.
I took away a star just because it’s a very small store and there weren’t many accessories to choose from.

I waited to be helped for 45 minutes and eventually had to leave without receiving any assistance because they were going to make me late for a meeting. don’t go to this at&t.

Poor customer service. Manager was very rude on the phone when we were attempting to resolve a question regarding our recent iPad purchase.

Very bad custimer service.
Just waist your time when you make contract with this company.
Never recomment.

Lloyd was extremely helpful after we lost an iPhone. Checked out all the possible options to get a new phone and was shockingly quick and easy. This is the best ATT store I’ve been too. Not too pushy and want you to get a great deal.

This is the only store who can fix problems. Forget on line or the 800 number. These guys are all very professional and don’t mind fixing the problems. 100% better than the location on 59.

We were misled by the sales staff at this store. I don’t often make Unilocal reviews but I felt compelled to let other people know what happened to us here. The sales staff was particularly friendly when we opened our new accounts, however when our first bill came back incorrect and we went to the store to resolve the issue, the staff was insulting and unhelpful, claiming that we «had an attitude». My other experiences with AT&T have been good, so I can only imagine it is something wrong with the culture and hiring practices at this store. Get AT&T service, but never go to this branch.

Went to this AT&T location to upgrade an iPhone. Even before entering the store, a very nice gentleman was holding the door for us. He immediately got us to a person who could help us out. The representative that was there named Erik (c?) was a big help, got us unimaginable deals, and pointed us to the right direction. 5 stars for this place. 1 star for the AT&T store by Kirby and main st. Highly recommend this place to anyone who typically gets treated like crap at any other AT&T store location.

Wow! Well, come to find out the person I spoke to was assistant manager. Manager Christian was AMAZINGLY helpful and in the end my cracked screen got fixed for free. Very professional person. I am a happy customer now. So glad I decided to go back.

Always helpful and the staff have always find a way to offer me solutions to mg problems.

Absolute worst customer service I have ever received. I am happy with my AT&T service, but the employees here are condescending, rude and would not look me in the eye when speaking to me. The store probably had the product that I needed but I would rather drive somewhere else to receive good customer service. I WOULD NOT RECOMMEND THIS STORE!

These guys are really helpful. I was on my way to apple to get my numbers transferred from my old phone the samsung galaxy s3 to the iphone 5. While I was waiting in traffic on Kirby I thought about it, it would save me time if I could just stop in and take care of it at att. Sure enough these guys have the same machine that allows you to transfer numbers/​data. The customer service was great for a zero income transaction.

Terrible service today. Waited around while all staff busy, only to have someone come out of a backroom and start signing up patrons waiting to be helped. She didn’t bother to inquire who was waiting first I said something I was told «it won’t be long…». It was I left. I’ll stay with Comcast for now.

GREAT service here today!
I usually hate going into these stores, but was very very impressed with the quality of customer service I received today. Made everything simple and the lady was very friendly and prompt. Thanks!

Came here after going to another AT&T who did not have the phone that Josh wanted. The other store had called ahead to make sure they had it. We were greeted as soon as we arrived and told them what we needed. They very quickly went and got the phone. I then asked if they could throw in a car charger since we had been customers so long. The sales associate told me that he did not have the power to do that and all the managers had left at 4:30 as they do everyday. This irked me. So I said isn’t that when the store is slow? Aren’t you busy in the evening? He told me around 2 was their busiest time. I have a hard time believing that but whatever. But shouldn’t a manager be there at all times? Seems like weird business practices to me.
He seemed nervous the whole time he was helping us but did everything we needed. He did try to sell us a case for $ 50 that he said would not be cheaper anywhere else. I then looked on amazon on my phone to see it was about $ 23 on amazon.
Always give yourself at least an hour to visit AT&T. Even if you think your request is very simple. There could be someone in front of you that takes forever or its just more complicated than it needs to be.

W. O. W. That spells wow by the way. I know that I spent $ 350 on a phone that was stolen promptly 13 days later after upgrading from a 3G to a iPhone 4 but the service at this location is simply impeccable. (Some of the patrons can definitely learn some manners though.)
At the beginning of March, I visited this store and Donovan (I think the manager?) assisted me with upgrading to an iPhone4 because my 3G no longer wanted to take phone calls or check-​in (yes, really because of Unilocal), or go the correct application. I had a coupon which gave me two items for $ 350. Instead, he gave me three items. What? Did you just give me more stuff? ME LIKEY.
For two weeks I lived in glorious bliss with my phone. i loved it. I kissed it. I whispered sweet nothings to it.
Then an evil person who will definitely rot in iPhone hell… well stole it.
That’s where Chris steps in. I suppose I was being pretty dramatic when I walked in that day. I mean, seriously, I feel separation anxiety with it now. I feel like I never got to say good bye. So back to Chris… He basically asked me who could help me — I said I needed Donovan. But essentially he still patiently helped me out.
Two options: Pay as you go. I guess I literally asked him to look at my face and see how high maintenance I looked. How could one go from caviar to a big mac?
Option two: $ 600. I. FELL. TO. THE. FLOOR. And if you think i didn’t. my friend and the rest of the store can attest that i did. I normally am not this dramatic… but we are talking about the love of my life here! It just left me! And you want me to pay for another?
At this point Donovan, who is assisting another customer chimes in and adds that if I had insurance for $ 11.99 — CUT OFF — WAIT. Insurance? Donovan. I have not filled out your customer survey form which I plan on doing. I could have insurance? You only sold me that Apple iCare!!! Insurance would still be $ 350 because Apple knows that all of us crazy people will pay it! (so Donovan still gets thumbs up I guess for not selling it to me.
So for now, 3G back in action — what i want for my birthday (JULY 9^th — bookmark it — collective donation for the iPhone5 in white). And is it weird that Chris and I have the same birthday? Is it even weirder that I know that his favorite dessert is Crave cupcakes? Man, I love you AT&T — Kirby for being so awesome and all you did was reactivate a phone for me and I lost $ 350 in the transaction!
So, sorry AT&T customers for acting foolish although I saw all of you laughing at my plight. Moral of the story: have homeowners/renter’s insurance for this type of dilemma and hope that you have a low enough deductible to cover it.

You know that mental image you have of incredibly pushy and yet somehow ignorant, bored and apathetic cell phone sales people? Banish it from your mind, and come to this shop if you need cell phone assistance.
We had a really great experience in this shop this past Saturday morning.

I’ve been in here a few times for help with my pda mobile phone. The sales reps are very nice. They have a private lot so although this is in the Village, I never have trouble finding parking. I was having issues with a short ringer and the rep spent about 45 minutes on the customer line to help me. That was awesome. And now my ringtone lasts longer than 2 rings.